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“too noisy”
Review of Tesoro Ixtapa

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Tesoro Ixtapa
Ranked #13 of 23 Hotels in Ixtapa
Reviewed September 3, 2013

After experiencing Huatulco in 2012, we wanted to explore something different but still in Mexico.
We booked a 7-day stay at the all-inclusive Tesoro Resort in Ixtapa. Unfortunately our room was located near the building AC unit creating disturbing noise, day and night. The room had also
a permanent smell of moisture. I was stupid not to ask for a room change..but still!!
Dining facilities were average, the buffet style food was mostly over-cooked. We also tried the a la carte restaurant which was a nice experience, eating under the stars.
The swimming pool is rather small for such a big resort. It was mostly crowded with noisy kids. The fitness room was in a poor shape with Equipment to be repaired.
The best part of our vacation was the huge beach, ideal for our early morning run and walks. There were also massage huts on the beach where you could get pampered for 15$ an hour.
In April the sea was too rough to swim in. The nearby town Zihuatanejo is the real Mexico featuring a lovely bay, interesting restaurants and shops. All in all a great destination if you are in the right hotel.

Room Tip: become friends with the front office people, tips or small gifts will help to change to a nicer room...
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  • Stayed: April 2013, traveled with friends
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1  Thank andrea1148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 - 162 of 802 reviews

Reviewed September 3, 2013

While many things were good at this hotel, the service was just excellent! Staff truly did go out of their way to make our stay a pleasant one as I had read on other reviews on trip advisor.

This hotel caters mostly to Mexican tourists (at least while I was there) there were hardly any foreigners.

If I had to find a negative point to critic would be the lobby without air conditioning and the wifi service that wasn't always great...

Again, if Internet connectivity is not important to you as well as a hot lobby and being surrounded by local tourists, then look no further, this hotel
offers truly GREAT SERVICE!

  • Stayed: June 2013
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3  Thank eloy0506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

3 days before my family was to depart on a Carnival cruise it was cancelled. I googled last minute vacations and all-inclusive Tesoro popped up. Well how do I do all my research and safety checks if we're to depart 3 days later? A VERY GOOD friend directed me to TripAdvisor and the rest is history. We booked it, unpacked our cruise clothes, packed much more casual clothing, threw in snorkeling equipment and had an awesome vacation! I do have a few words of advice: 1. Its safe but by all means carry small bills, leave all your jewelry at home and be sensible! 2. If you have young 18+ adults the Senor Frogs doesn't get hop pin and fun until midnight when the hotel shows are over. My kid and friend had a blast and partied 'til 5 am a few times. It was a 6 minute walk and I do believe she was safe. A little worse for the wear but she's a sensible kid and knew bar/party/hotel and NOTHING ELSE. Had we been in Cancun I wouldn't have been so laid-back. 3. Heed the information about the local day-users. The pool was packed from morning until night, the drinks were few and far between and very watered down but useful in a smoothie-to-keep-u-hydrated sorta way, and forget about getting a palapa if you weren't on that beach by 8 am. However, despite the language barrier the locals seemed very friendly. The resort was pretty, the rooms were clean and the staff always helpful as long as you were respectful. I did observe a couple that started off on the wrong foot and they shared with us on the busride back to the airport at the end of the week that they would never return. Very unfortunate but I believe the blame really fell on them. Attitude and respect, people. They make all the difference! 4. We agreed to attend a timeshare presentation at Azul Ixtapa. Oh. Wow. So fantastically beautiful! We'll save the timeshare discussion for another day but I will say for $15 pp/pd we bought day passes to Azul! The swim up bar was fabulous and the activities director got our kid and friend involved in several very fun activities. The pool is multi-levels and very large and it was NOT crowded and the water was clean without the film of sunscreen at Tesoro...just sayin'. I have nothing but good things to say about Azul so if you get the chance take it. And to save yourself some big money on transportation forget taxis, take the bus. 5. Lastly, parasail, snorkel (and I have info to save yourself money there too if you go to Azul for the day-the snorkeling is on an island that you see from the from the pool at Azul and you can arrange it yourself!), and go shopping for your souvenirs at the tarp market setup in front of the expensive Barcelo resort. Oh yes we went for Spring Break 2013- March 18th-25th. Go, enjoy, Viva LA Mexico!

  • Stayed: March 2013, traveled with family
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3  Thank patreeseeya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

Hubby & I (30's) and our 16 y/o daughter stayed during Easter Week/Holy Week/Semana Santa. This was our first visit to Ixtapa/Zihua. We have traveled to Playa Del Carmen, Mazatlan, Puerto Vallarta, & Cozumel before this trip.

We were so lucky to have an ocean-view room (#152) with a nice balcony big enough for 2 beach chairs!!! Majority of travelers during this week were from other areas of Mexico, which made the vacation so much fun! We met so many beautiful, friendly & fun people on this trip.

The Beach was beautiful & great for nice long walks. Be careful swimming at Tesoro's beach because waves get high & undertow is strong. Flag was black all the time except on our last day it changed to red (which is still dangerous) For calmer waters: Playa La Ropa & Las Gatas in Zihua and Isla Ixtapa are good options.

The pool was busy, lots of fun & water always warm.
The staff were sweet & always seemed to be happy.

Food wasn't the strongest point of this resort, but we understood this when we booked. We still ventured outside of the hotel & ate at beach cafe's and places in Zihua.

Tours:
We didn't book a single tour!!!
We did everyting on our own by taking a cheap bus (9 pesos), taxi (75 - 100 pesos) or water taxi (40 pesos) to Zihua, Playa Linda, Las Gatas, Isla Ixtapa and Playa La Ropa.
Beaches were very busy but this made the days so much fun as there were always live bands playing & yummy things to buy from vendors.
If you are a tour-preferring person there was a small tour desk in the Tesoro Lobby.

Evening Activities:
The pool bar seemed to close too early. We enjoyed watching sunsets on the beach & the bar would already be closed.
The Lobby Bar opens in the evening & this is where the majority of the evening activies take place. (During our stay the Hotel had Karaoke Nights, Dance nights, & A Soccer Game Broadcast) If you step outside near the parking lot you will see the stage off to the right where the evening shows are held arround 9pm each night (We didn't find the stage right away) The shows we noticed were the Mexico Show & Tropical show.

If you walk across the street Rumbia had some bumping music blasting and Senior Frogs is also close by. There are also smaller places that have more local bands playing. One night we ventured over near the gazebo & there were clusters of brass bands & drummers playing in different corners. The music was so much fun!!! Some of the same bands walking along the beach during the day were still performing at night.

On Good Friday evening we were in Zihua & there were a lot of activities going on in the area w/Gazebo and Basketball Court (Vendors, Drummers, Dancers) As we walked arround Zihua that evening, we could hear beautiful Salsa music playing from some of the bars.

What impressed me most about this trip was that we felt like part of a family in this destination. I am worried that if we traveled to this area on a slow week, we would miss out on all the energy, happiness & excitement we experienced.

  • Stayed: March 2013, traveled with family
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1  Thank decemberb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

my mother and I went to tesoro in january 2013 we had a great time the food was very good the staff was all very nice the location was also great near a small flea market and also a big shopping mall and plenty of restaurant to choose from if you fell like having something different we took a tour of an island i suggest bring water shoes cause a bit rockee but not at the resort the beach very long to take nice walks but water a little wave so do not venture out to PLANNING ON GOING BACK THERE NEXT JANUARY 2014 AND I TRAVEL ALOT AND USUALLY DO NOT RETURN TO THE SAME RESORT BUT I WANT TO TAKE THE HUBBY AND FRIENDS TO THE TESORO LOVED IT THANKS AGAIN TO ALL OF THE STAFF

Room Tip: room on the first flloor much quieter
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  • Stayed: January 2013, traveled with family
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Thank newfie64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

Ixtapa sells itself and this hotel for the price gives an economic stay for one who can push the envelope when checking in especially for 2 weeks. It helps if one can speak enough Spanish as we did to get what you paid for. We complained about the room as there was a crack of ocean view. There is absolutely no reasoning with the front desk on Friday thru Sunday as that is when the Mexicans arrive and the hotel is full to capacity. We complained Sunday nite arrived Sat. and were immediately given a lovely suite full view and complete kitchen actually if not for the double poor matressed bed I was in heaven . You get what you pay for if its Dreams you want this place is not for you. The cheapness of the trip like 3600 for 2 weeks which isnt really that cheap is definitely reflected in the food . You are better to find a condo for 2 wks. and eat out or make a few things on your own. Buffet and by the way the dinner is served outside in a makeshift parking lot on weekends to accomodate the Mexicans which I heard keep the hotel financially afloat from the weekend deals they offer them. It is their country and to avoid the invasion don't stay here unless you like trough food screaming kids and complete disregard for anyone not Mexican. Its only weekends and my husband and I have been to mexico over 25 times and have not encountered this type of rude behaviour. The hotel has to give all a welcoming playing field especially since this hotel is in a perfect location. Thru the week its ok but everyone gets up to reserve the papalas on the beach front by 7am and on. and the pool area is laden with towels so rather than complain i got up at 6am too. The staff go out of their way to help you but there is a lot of chiefs and not enough Indians to run a consistent ship. The whole summation is we will return to Mexico just not there unless things change and the menu is the first one that needs attention. We will have to pay more for a condo but it is probably better in the long run as Zihuat has a lot of hotels and apts. well worth looking into for a longer stay. For the 1 weekers its a deal but Iam sure there are places here that you will get more bang for your buck ....Lets face it how many ways can you redesign hotdogs chicken and pudding desserts. The maid service is good but we had 5 different ones so do you tip them all esp. for stained sheets. This hotel has the potential to be a gold mine its a shame the way its being ran.

Room Tip: Check out the room before taking it and Buena Suerta if you arrive Saturday when its Fiesta for the...
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  • Stayed: March 2013, traveled as a couple
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1  Thank Lynn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

Tesoro Ixtapa Feb 10-24 2013
We were lucky enough to have a villa right next to the pool and this was fantastic however other people who we talked to did not care for their rooms in the main hotel. The breakfast was great however I did not care to much for the dinners and after a week I was very tired of the food. Not a big selection but I did enjoy the snack bar by the pool. There is not swim up bar which was unfortunate and the drinks were very syrupy and the beer was from a keg which also got tiring. We ended up going to the store and buying good alcohol and beer for a break from the cheap stuff they serve. The staff are very accommodating however most do not speak very good english. They have allot of activities going on and we loved the horse races everyday.. We found the best and cheapest places to eat was in Zhihuatanejo. The restaurants close to the resorts seemed a bit over priced and thats because they can be. It is about a 15 minute cab ride to Zhihuatanejo and so it was more convenient to go to the ones close to the resort. The weather was great hot and sunny everyday plus 33 and the beaches were really nice and clean. The water is a great temperature and the snorkeling on Ixtapa Island was wonderful. I would go back but I might try a different hotel next time. I did have a great time and it seemed like the hotel with the most activity. We met really nice people and i would recommend any shopping should be done in Zhihuatanejo better deals than the stores by the resorts.

Room Tip: pool side Villa was awesome we did have a loud air conditioner but we got use to it.
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  • Stayed: February 2013, traveled with family
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Thank rocketgirlCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tesoro Ixtapa

Address: Blvd Ixtapa s/n Lote 5, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Ixtapa
Price Range: $135 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tesoro Ixtapa 3*
Number of rooms: 203
Official Description (provided by the hotel):
With views of the sparkling Pacific and tropical mountains, this breathtaking resort features 203 rooms that cater to families, honeymooners and friends seeking the Treasure of tranquil waters, golden shorelines and year round sunshines in a vibrant Mexican destination.This All Inclusive resort is plenty of additional packages for Free Weddings, Conventions, Graduation Trips as well as Packages that include a Dolphin Encounter or SPA Massages. If you are looking for the secluded atmosphere of a Fine Dining place, just make a reservation to EL MESON, the Specialty Restaurant or even better, if you prefer to be in your room, we offer the possibility of asking for Room Service, free of charge (1 daily). In Tesoro Ixtapa you will find another exclusive jewel. If you feel hungry at midnight or coming back from the party, you will feel like at home, going down for some snacks like Nachos, Hot Dogs or sandwiches accompanied with beer or sodas...at the 7/24. And the best thing is that this is also included !!!! If you are looking for Location... This is the place to be, because it is located at the heart of Ixtapa, so you will be walking distance from the most important and commercial areas of town, as well as in front of the Golf Course or walking distance from de Marina Ixtapa. ... more   less 
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Also Known As:
Tesoro Ixtapa Hotel Ixtapa
Ixtapa Tesoro Hotel
Tesoro Hotel Ixtapa

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