We stayed under the timeshare plan, and were pleasantly surprised (from the reviews on here). Our room was clean, up to date, and faced the ocean. We did have hot water issues twice, which were immediately addressed. The beach here is expansive and beautiful, which makes this location superb. We like this hotel because is it non-inclusive- we like trying local restaurants. We did eat qt the beachside barbeque one evening. It was lovely - but the buffet was just okayl We were glad we were not limited to this buffet every meal.
The problem began at check-in. The clerk insisted we produce a reservation paper from the timeshare company, which we had never received. Mind you, the Emporio already had our reservation, a room assigned, and all our information in their computer, ready to go, but insisted on this paper. We went back in our personal e-mail for 90 minutes, to find the verification from 9 months ago when we made the timeshare reservation, and e-mailed it to the reservation desk. All seemed well, and we proceeded after and hour and a half to our room.
However, a week later at check-out, the clerk again demanded our reservation paper- even though they had everything we had received. Whether this was a failing of the timeshare company, the Emporio, or a clerk trying for a bribe, I don't know. But it spoiled what would have been a lovely experience otherwise. The check-in staff needs more training on how to handle this situation.
- Official Description (provided by the hotel):
- If you are looking to escape the daily hustle and bustle and find a little bit of heaven where to spend your vacation, this is your best choice. Our excellent location to easily navigate to explore all that Ixtapa and the town of Zihuatanejo have for you. After passing our spacious lobby with marble floor and a huge dome, modern facilities with a sober and contemporary style. ... more less
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- Also Known As:
- Emporio Ixtapa Hotel Ixtapa
- Emporio Hotel Ixtapa
- Emporio Resort Ixtapa
- Hotel Emporio Ixtapa