To start, i had my assistant call ahead to time to confirm there would be wireless internet available in the rooms as i was travelling to Ixtapa on business. When i arrived i was told i had to provide a paper copy of my hotel reservation. I gave the concierge my Blackberry with my reservation, they told me i needed to go to the business center, print the confirmation and i needed to pay for the printing. I refused obviously, this is 2013. After that they agreed to check me into my room. Once i was settled in i checked for the internet service. Not available. I went down to the front desk and explained that i booked at this hotel because the concierge assured my assistant i would have internet. The hotel staff attempted to fix the internet, then decided to change me rooms. In the new room the internet did not work either at the start. The hotel staff repaired the internet for a few hours. The next morning, i had no hot water in my hotel room, i called the front desk, they said they would send someone to fix the problem. I waited an hour for someone to come before showering in the cold water, and stopping at the concierge to see what the delay was. They forgot. Then you guessed it the internet went out again throughout the day. I went to meetings and returned in the evening. That night the temperature in my room was 18 degrees Celsius, cold. I called the front desk to ask if they had the temperature set from a central control because the thermostat in the room did not work. They told me they would send someone to check it. 2 hours later, still freezing, no one came to the room. The next morning, yup no internet. I went for breakfast to allow them some time to repair the problem. They assured me they fixed the problem and i would have internet through the day. I went to my room, no internet.
The restaurant and restaurant staff at this hotel were absolutely phenomenal. They did everything in their power to make my stay enjoyable and comfortable. Great Service.
The hotel was clean, and very comfortable. Holiday Inn Standard.
I was absolutely appalled by hotel management and their employees. I have never visited an establishment with employees as incompetent as this Holiday Inn.
- Official Description (provided by the hotel):
- Gamma Plaza Ixtapa is a modern building with high quality facilities and services for the leisure visitor or businessmen. 'Executive Rooms' . Air conditioned rooms, hallways and meeting rooms. Room service, restaurant, garden side cafeteria area, a combination of swim-up / dry pool bar, free-form precious large swimming pool with kid s area. Gamma Plaza Ixtapa can accommodate meetings up to 350 people theatre set-up and 200 for banquet. Convention registration room. Inside parking facilities for up to 110 vehicles. Not a beachfront property, we are located two blocks from El Palmar Beach. European, American, MAP and FAP plans available. Convenient rates and packages for groups, seminars, small conventions and all type of events. Natural ambiance surrounded by lush mountain and green gardens. Also, ecological and protection of species areas. We are 20 minutes driving to and from the airport. Ixtapa is the modern concept with all types of comfort and Zihuatanejo is the typical nice town with beautiful bays and beaches. ... more less
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- Also Known As:
- Holiday Inn Ixtapa
- Ixtapa Holiday Inn