Another reviewer put it very well when they said "it grows on you". The landscaping and exterior of the resort is quite beautiful with many lush plants and old growth trees. I don't know how old the resort actually is - but it appears that the last 2 or 3 buildings, such as the Aqua and Master Sands, had no expense spared on them whereas the older buildings such as the Sands, Club, etc. have not been updated in a very long time, if ever. Our check in as RCI timeshare traders was uneventful, although I must say the gentleman that checked us in was obviously NOT in a good mood and gave us no information regarding any of the amenities of the resort with the result that it took us the first three days of our vacation trying to figure out where things were, how to get to them and how the "all inclusive" (mandatory for RCI traders) exactly worked. I had called the Pacifica 2 weeks prior to our arrival to request an upper level 1-bedroom in the Junior Sands building and was assigned a unit on the 3rd floor. The room we got at check in was on the ground level, was dirty, smelly and not acceptable at all. Our bellboy helped me out in the English/Spanish department and we got a supervisor on the phone. After some back & forth we were given a smaller studio unit that was actually one level up from the 4th floor. It was kind of unique in that you had to get to it by taking the elevator to the 4th floor then going up a spiral staircase to the door of the room. The room was definately very dated, very sparse and would have vastly benefited with a coat of bright paint and some decoration. But the view was awesome and, let's face it, how much time do you spend in your room when you're at an all inclusive beach resort? The shower diverter fell off when we tried to shower off our travel dirt - but maintenance was there in 15 minutes, got a new part, and all was good in just a couple of hours. The whole area around the main building smelled of sewer - but they were doing some work when we left the resort so hopefully that problem was resolved. The major complaints about the resort? Very little initial information passed on at check-in regarding the workings of the resort and the town. There are written pamphlets and maps, but they are in Spanish. The older buildings desperately need refurbishing. Even as an "all inclusive" guest you have to sign a charge slip for everything that gives you a space for tip. We spent the whole vacation confused as to whether we should tip or not, particularly at the buffet. As a result, we probably made a whole lot of servers very happy! The sign up system for the palapas is very unfair. When you first arrive you're told to be down by 7 am to get a palapa. According to the old-timers we talked with, people actually start getting there at 6 am - so everything is pretty much gone by 7. And who the heck wants to get up at 6 am on vacation? Somewhat false advertising. There is no strictly Italian restaurant onsite nor is there a spa. Those are at the Pacifica in Zihuan. (Didn't find that out till the next to the last day). There is a very small beach building for your massage which, quite frankly, left much to be desired. They are also quite pushy about the timeshare presentation breakfast & wine tasting. I finally wound up hanging up on the rep assigned to us. At the end of the day I'd say the thing that bugged us the most was the total lack of introduction and information given on the resort workings. The good things about the resort? The staff is outstanding; friendly and extremely helpful. Most speak fairly good English and if they don't they'll fetch someone who does. The beach is wonderful and easily swimable once you get past the waves. Further on down the beach you cannot swim. Yes, there's pelicans and yes, there's probably bird poop on the bottom. Get over it - it's an ocean. The food is very good. We were not disappointed by the buffet at all - there would always be something differant and always something we could find to eat - the restaurant by reception is very good also. I have to say that we were not real happy with El Faro considering the reviews it gets. Maybe just not our style. Housekeeping is awesome. The gondolas are fun, steps are not (once was enough!). Beach vendors are not pushy at all and there are not hordes of them as in Cabo. Most of the Americans & Canadians that we spoke to had been going to the Pacifica for years. Seems to be one of those places that once you settle in "grows on you". Super relaxing, no frantic rushing, no urgent need to do this or do that. A couple of hints & tips: there is a way into town from the beach (we also didn't find this out for 3 days) - just walk down the beach to the massage shack just down the beach from the Pacifica. Just behind the shack are some wooden steps. Take those thru the alleyway to the main street, turn left and there you are. Takes about 10 minutes max of easy walking.....The aforementioned massage shack is the ONLY place to get a massage. They don't speak very good English, but good lord they do a great massage. And this is coming from a person that gets a massage once a month. They charge $25 US for a hour massage. We tipped $5 & went back 3 times. The upper "reception area" is a good place early in the morning for a WI-FI signal and a cup of coffee. It's where all the old-timers meet every morning. Just tell the transport (didn't find out about the transport for 2 days) to take you to the "upper reception". Ixtapa itself is perfectly safe to walk around in at night, although we didn't walk there from the resort at night. We took a taxi for 40 pesos just to be on the safe side. The Discovery cruise on the Picante is a wonderful, informative, relaxing cruise and a great way to get sun and ogle "Aqua Man".
All in all we're looking forward to our return trip to the area. However, this time we'll either find a resort within RCI that doesn't require all inclusive, or rent a condo. There are just too many wonderful looking places to eat in the Ixtapa/Zihua area to limit yourself. It's a quiet, friendly area and reminds me very much of what Cabo used to be.
- Official Description (provided by the hotel):
- Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool. ... more less
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- Also Known As:
- Pacifica Resort Ixtapa Hotel Ixtapa
- Pacifica Hotel Ixtapa
- Ixtapa Pacifica Hotel