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“Dream Vacation”

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Sunscape Dorado Pacifico Ixtapa
Ranked #4 of 23 Hotels in Ixtapa
Certificate of Excellence
Reviewed July 25, 2014

This place is seriously awesome. The beach is so beautiful and clean. The staff is so helpful and welcoming. During our stay, our air conditioner did not work as well as we wanted but decent. The view from every room is breath taking. The pool and palapas can get crowded on the weekends, but not crowded enough to ruin the awesome experience. Not too far away is a mercado de artesians. The water in the pool is always clean and there is this awesome shower thing to clean yourself off when coming back from the beach. The bed and pillows are the most comfortable. 5- star and I'd definitely go back again.

  • Stayed: August 2013, traveled with family
    • Location
    • Sleep Quality
    • Service
6  Thank Adriana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded July 26, 2014

Dear Adriana C,


First of all, thank you very much for choosing our beautiful resort to spend your vacation, we are so glad to hear that had an awesome experience. Also, I would like to thank you for taking the time to post a nice review of us on TripAdvisor. your opinion is very value for us.

It is really nice to know that you will come back at this your home away from home, Sunscape Dorado Pacifico Ixtapa where you will always be welcomed by smiling faces and cheerful greetings.


Sincerely,

Jesús Garcia
General Manager

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746 - 752 of 2,471 reviews

Reviewed July 23, 2014 via mobile

I felt that for what I paid for was not what u expected the bed were not queen size but full . Also for being an all inclusive if you wanted a better meal you can purchase a bottle of wine and have a choice of a filet mignon or lobster . The rooms were small not what you see on the internet. Then they want you to join them for a breakfast meeting to explain to you what they have to offer but in reality they want to Sell the a timeshare . Not what you want to hear when you are on vacation. The gentlemen that we spoke to said after we gave him are feedback regarding our experience said that the sandscape dorsal was the ugly duckling of there chain of hotels . That was unpleasant not very professional. Hopefully this review will help other's . Don't get me wrongI can say the staff wet very nice it wwasn't there falter and we made the best we could on our vacation.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Suzie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded July 26, 2014

Dear Suzie G,

On behalf of Sunscape Dorado Pacifico Ixtapa staff and my own, I would like to thank you for taking the time to post a review of your experience with us on TripAdvisor. Your comments are truly important for us as these provide us with valuable information to improve our service levels and product.

We regret to know that our resort did not meet your expectations. All aspects you have raised to our attention are under review and we will do our best in order to improve our service.


We look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

Sincerely,

Jesús Garcia
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014 via mobile

Every single time we said thank you, they said : It's a pleasure. I love being in there, the rooms were very clean, and the staff! OMG I LOVE YOU CARLOS AND XAVY! I miss you so much! The food was excellent, congrats to the chefs of every restaurant. Unforgettable experience ♥

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Paulina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded July 26, 2014

Dear Paulina G,


Thank you very much for taking the time to post such a nice review of us on TripAdvisor. We are very glad to hear that you had an unforgettable experience.


We appreciate your preference and support to our Destination; Ixtapa Zihuatanejo.


We would love to welcome you back at this your home away from home, Sunscape Dorado Pacifico Ixtapa.

Sincerely,
Jesús Garcia.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

I went there the first week of july ,the staff great, fabian at the lobby every single morning asking
what we need nice person,israel also with a smile ,isidro , juan, all the bartenders really kind,the hotel is going thru a renovation,honestly i dont think is a 4 star but the main thing is clean, at the seafood restaurant i waited 45 minutes that was not good, so i went to the buffet which is good
This is very,very,very important dont purchace or buy nothing from the people at the airport which i did (big mistake)i got a tour from them ,instead they took me to a time share presentation ,and becouse i refused that they did not take me back to the airport, service which i already paid, im telling you beware!!! Once you walk outside the hotel everybody wants to take you a timeshare visit dont do it they offers things that they dont honor!!!the food was ok we had choices to eat at all times, pleanty of drinks,the only reason i will go back to sunscape the staff from the janitors to the office people very friendly and make feel so welcome like you are at home

Room Tip: Ocean view,beatiful!!!
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Marta F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded July 16, 2014

Dear Marta F



First of all, thank you very much for taking the time to write a review of your experience with us on TripAdvisor. It is very value for us and very helpful for travelers, your opinion helps them to make a decision on their next trip. Thank you for your nice comments of our resort and your recommendations.

We would like to have you back at this your home away from home, Sunscape Dorado Pacifico Ixtapa.


Sincerely,

Jesús Garcia

General Manager

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Reviewed July 14, 2014

The hotel is nice, the staff service is outstanding, it's clean, and worth the cost. The food was well presented, however being in the restaurant business in the US and knowledgeable in health department regulations, I think ALL hotels in Mexico should educate themselves in food handling. Someone in their leadership positions should fly to California and get food handling certification to learn how to handle dairy products, fresh meats, seafood, and above all temperature to avoid bacteria festering in foods. The humid climate causes unseen bacteria, which 9 out 10 times causes guests to get sick. Yes I got sick, as well as my neighbor who woke me up vomiting. Again, the food wasn't bad or nasty. They just need to learn how to handle it properly. Also, there are four elevators. Out of the 10 days I stayed there, only one day did all four work. The spa gets 5 stars hands down! It was the only place I found serenity and worth every penny. I did 5 treatments and the hydrotherapy area is one of the best compared to the ones in Napa. This place is best suited for families with small kids. Best time to visit is Oct, Nov, Jan & Feb. All other months is like Disneyland - loud and crowded. Would I go back? Yes, but only during the months I just mentioned. For a gallery of Ixtapa & Zihuatanejo shots, visit http://www.herlindros.com/#!ixtapa-zihuatanejo/c1y9

Room Tip: If you want quiet, stay away from the pool area, which unfortunately has the gorgeous view.
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  • Stayed: July 2014, traveled solo
    • Location
    • Rooms
    • Service
3  Thank Herlindros76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded July 16, 2014

Dear Herlindros76,


On behalf of Sunscape Dorado Pacifico Ixtapa staff and my own, I would like to thank you very much for taking the time to post a review of your experience with us.Our guests comments are truly important for us as these provide us with valuable information to improve our service levels and product, so, rest assured that each one of your observations will be taken into consideration.

Thank you so much for your confidence and preference.

We hope to see you soon at this your home away from home, Sunscape Dorado Pacífico Ixtapa.


Sincerely,


Jesús García
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014

We stayed for 11 days at the sunscape, we arrived 3 hours before check in and they allowed us to have our room early with no extra fees, we were very happy cause we had an overnight flight from Las Vegas . It was very humid while checking in and they gave us a damp cool towel and a nice fruity cold drink. Got to the room and found it was perfect, a/c worked excellent and room was very clean and the balcony ocean view was just as we imagined " beautiful ". The resort was well maintained and pool was very clean. Food was good in the buffet bit the restraunts a la carta was way better, service was good but Gilberto Antonio made it excellent so we would just request to be seated in his area, he definetley made our dinning experience perfect. Others that stood out in service was Daniel del toro night club waiter, Paty pool waitress, jose luis and Israel from security, and all of the entertainment and activities people, always fun and something to do all day two thumbs up, Antonia from house keeping did a excellent job keeping our room clean ( thank you)I would recommend that the staff be updated on the different dinner shows cause every time we would ask ,no one knew what was going on that night. And another downfall was the pushy sales pitch guys that are located right out the elevators, 9 out of 11 days I was asked to go to this sales pitch orientation for 90 minutes, gets old after the 3rd time.. But overall our vacation was awesome, and I would recommend this to other families..

Room Tip: Upgrade to the ocean front suite, it's well worth the extra 52 bucks.
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  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank ChitoGuti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded July 13, 2014

Dear ChitoGuti,


On behalf of Sunscape Dorado Pacifico Ixtapa staff and my own, I would like to thank you very much for taking the time to write such a nice review of us on TripAdvisor. We are very happy to know that you had a very nice vacation. Our commitment is to provide a quality service and a wonderful experience, so we are very glad to realize that we are achieving it.

Thank you very much for your confidence and preference.

We wish to have the honor of welcoming you back at this your home away from home, Sunscape Dorado Pacífico Ixtapa.

Sincerely,

Jesús García
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

My ladyfriend and I booked a four-night package out of LA in mid-June and had a nice quick getaway. The hotel was wonderful but not without a few drawbacks. The package was really cheap and made all the cons well worth it. We spent the vast majority of our time relaxing at the pool and beach taking advantage of the great service and all-inclusive bar.

PROS:
-Service was impeccable and the staff were very friendly. Many speak English.
-Food was good just as long as you skip the buffet and go to one of the smaller restaurants.
-Drinks were awesome. Frosty Modelo Especial and Negra Modelo flow from taps like golden jungle waterfalls.
-Rooms were clean, attractive, and the bed was amazing. Pay a little extra for an ocean view room.
-The pool and beach are beautiful, comfortable, and well-served. However, keep in mind that if there is a south swell the waves might be a bit strong for a casual swim. It was calm when we were there.

CONS:
-The effects of the earthquake are profound. There are cracks in the concrete exterior, hallways, and stairwells almost everywhere.
-The elevators are slow. We had a room on the 3rd floor and just took the stairs.
-Friday evening and Saturday were very crowded. Seems like a lot of Mexican families like to come for just a night or two. Make sure to claim your spot by the pool early, get drunk, and make friends. Or alternatively, take a day trip. Monday and Tuesday were relatively deserted.

Room Tip: Pay a little extra for an ocean view room.
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  • Stayed: June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
8  Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded July 10, 2014

Dear ScottyPantsMcGee,



On behalf of Sunscape Dorado Pacifico Ixtapa staff and my own, I would like to thank you very much for taking a while to post a review of your experience with us on TripAdvisor. We are very happy to know that you enjoyed your vacation.

We are working on a daily basis to exceed our guest’s expectations, Please, rest assured that all aspects you have raised to our attention are under review and we will do our best to improve any areas that need an immediate action from us.

We wish to have the honor of welcoming you back to this your home away from home, Sunscape Dorado Pacífico Ixtapa in order to provide another wonderful and memorable experience.

Sincerely,

Jesús García
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Dorado Pacifico Ixtapa

Address: Paseo de Ixtapa s/n | Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Ixtapa
#3 On the Beach Hotel in Ixtapa
#4 Spa Hotel in Ixtapa
Price Range: $160 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Official Description (provided by the hotel):
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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