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Sunscape Dorado Pacifico Ixtapa
Ranked #4 of 22 Hotels in Ixtapa
Certificate of Excellence
Reviewed March 29, 2014

We have travelled quite a bit and this resort is a very close second for us. As others have already said, the Food - Very Good, the Staff - Excellent, the Pool - Very Good, the Beach - Outstanding.
A few comments, the buffet while small was very good, the bars around the pool could have been open a little longer, chairs (like most resorts) can be challenging and could have had more on the beach, the beach we were told by the staff (and I hope I have this right) is reviewed by an Australian organization that checks cleanliness and eco responsibilities. This beach is ranked #1 in the world as the longest cleanest beach. 880m long and 35m wide. The beach must be certified twice a year to keep this accreditation. The elevators are a problem but will be repaired in May 2014.
La Fusion restaurant across the street from the resort was very good. Casa Elvira (been around since 1956) in Zwhat was our best meal, look for Milton, great guy, great food. We did our own thing and went to Las Gatas, met Orilio at El Macamba restaurant very, very good. Milton and Orilio are friends.
Zip Lining was fun, but at $55 a person, a little rich as a tour. I would try to do our own thing for this next time.
Would we go back....YES!

  • Stayed: March 2014, traveled with family
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2  Thank naturaltraveller1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded April 4, 2014

Dear naturaltraveller1000,

I would like to thank you so much for giving us the opportunity to visit our resort and Ixtapa, it is nice to read that you had a good time here with us, also I would like to thank you for taking the time to write such a nice review of us on TripAdvisor, your comments are very well appreciated and important to us, they are the best way to know our opportunity areas and our strengths.

Please be completely sure that each of your comments will be shared with the staff in order to improve in all the possible ways.

For us it would be an honor to have you back, at this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.

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778 - 784 of 2,450 reviews

Reviewed March 28, 2014 via mobile

Windwrful place to stay. Great food, lots of dinner choices and restaurant options in the resort. Swim up bar, pool service was exceptional, Carlos, part of the pool entertainment team is great, all the staff frim the greetings upon arrival , to the wait staff, and our wonderful housekeeper consuella... we had a great vacation , and hotel location central to the other bars on the strip fir the real late night or early morning party goers... and plenty of shopping options. Thank you sunscape for helping make our 6th anniversary a memorable one... you rock Ixtapa.....

Stayed: March 2014, traveled as a couple
1  Thank Ruth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded April 2, 2014

Dear Ruth T,

I would like to thank you so much for giving us that nice review on TripAdvisor, your time and opinion are so valuable to us.

It is so nice to know that our staff made a good job by making of your 6th. anniversary an unforgettable experience, we are fully committed to provide an excellent service to our friends, and create memories that last, such as yours.

For all of us would be an honor to have you back hopefully in the not too distant future, we would be welcoming you with smiling faces and a cheerful attitude.

Sincerely,
Jesús García.
General Manager

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Reviewed March 27, 2014

Just got back a few days ago and want to say when we arrived at the resort we were pleasantly surprised!!! We were greeted with phenomenal staff and by the end of the week there was NOT one staff member we did not love!!! They are all so friendly and so helpful, they know how to make your vacation incredible. The rooms were great, beds are a little hard but not uncomfortable and the whole resort was very clean. The food was very impressive, have not been to a resort in a while (and we travel twice a year), where we were so impressed with the food. The buffets were great as well as the restaurants. The only evening we did not enjoy the food was "Caribbean" night. The selection was very minimal and was not the best menu. But overall, the food and selection for the week was great.
Now I will comment on the "reserving of the lounge chairs". Yes, I read all about it before getting there, but did not think it was really as people were saying. Yes, you do have to get up early -- and I mean like 6am -- to get a decent spot. We stayed mainly on the beach and I don't think it was as bad as the pool area, but you still had to get down there early. Maybe if they got more lounge chairs it would help. However, don't think they have any more room for them by the pool.
All in all, I would definitely return to this resort, our experience here was great and would not hesitate to recommend it!

Room Tip: We stayed in 1008 and it was perfect!
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  • Stayed: March 2014, traveled with friends
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Thank Dynabod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded April 4, 2014

Dear Dynabod,

On behalf of Sunscape Dorado Pacifico Ixtapa Staff and my own, I would like to thank you so much for taking the time to write such a nice review of us on TripAdvisor. Your opinion is very important to us.

It is so nice to hear that you enjoyed your time in Ixtapa and that our resort services were satisfactory to you, Our main goal is to satisfy the needs of our guests and make them leave with memorable experiences. Regarding to the pool chairs saving comment in your review, please be completely sure that we are working on that in order to minimize that situation.

For us it would be an honor to welcome you once more at this your home away from home Sunscape Dorado Pacifico Ixtapa.

Sincerely,
Jesús García.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2014

This resort was amazing upon arrival! We were greeted with a tasty tropical drink along with a wet towel while we were checking into our room. The lobby staff were all very friendly, our favorite was Fredy who escorted us and our luggage to our room. He spoke English well and enjoyed helping us with our Spanish. Surprisingly with all the guests, he remembered our names and greeted us every day when we passed him in the lobby. The restaurants all had delicious food and the lunch menu options changed daily! There were plenty of food options with the all-inclusive so there was not an issue of eating the same thing every day. Joel worked in each of their different dinner restaurants and was a very attentive server. He was timely, informative, and always let us know what the evening specials were. Very sweet server. The pool atmosphere and swim up bar were a high light of our trip. The waterslides were lots of fun, even for the adults! And Simon was our go to bartender at the swim up bar, he was lots of fun! The Entertainment Staff members were very entertaining (go figure) lot's of activities to participate in through out the day, but we never felt forced to join when we didn't want to. Plenty of shopping close by to the hotel within walking distance (literally starts right across the street!). The hotel is right on the beach and there is easy access to parasail, rent wave runners, or walk to other hotels and restaurants along the beach. We also did the couples dinner on the beach and worked with the photographers to get some personal beach photos taken. Both of these were well worth the extra price! There were elevator problems when we were there, two of the four were always working, and never had problems. The two closest to the front desks experienced issues while we were there, but we just used the two that were working. Sometimes we were aware if one wasn't working but it would have been nice if they had a sign up. All 4 elevators are pretty close to each other so it was still easy to get to your room and the lobby. Overall, everything was a great deal and well worth the price. We enjoyed every minute of our honeymoon thanks to the location of this resort, atmosphere and likable staff. We will definitely be returning!

  • Stayed: March 2014, traveled as a couple
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1  Thank Alyssa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded March 31, 2014

Dear Alyssa R,

On behalf of Sunscape Dorado Pacífico Ixtapa, i would like to thank you so much for taking the time to write such a nice review of us on TripAdvisor, your comments are very important to us they show us our opportunity areas as well as our strengths.

It is a pleasure to know that you enjoyed your honeymoon here at our piece of paradise. Our staff is fully committed to provide an excellent service with a nice attitude.

It would be an honor to have you back, here at your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2014

My husband and I just got back two nights ago from the Dorado, I cannot say enough about this resort, it was amazing..and yes I AM picky. food..room, resort...staff, entertainment..all 10 stars in my opinon, the resort was spotless, we met so many wonderful people there, its a small resort, which I believe adds to the atmosphere of this resort. Everyone just gets to know everyone else, I have stomach issues and never had a problem finding something to eat. My husband and I have a rule, that we never go to any resort twice...well we will be back to Dorado...and soon, I would suggest this resort to any of my family or friends in a flat second...thank you to all the staff for making our well needed vacation the best ever. my only complaint was having to go home..Kat and Mike

Room Tip: Have fun at this resort....its hard not to
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  • Stayed: March 2014, traveled with friends
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1  Thank Kathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded March 28, 2014

Dear Kathleen S,

I would like to thank you so much for your nice feedback of us on TripAdvisor, we appreciate the time that you took to put down in words your experience at our Resort.

Every day we work hard to achieve our guest's satisfaction and comfort, and it is nice to know by comments like yours that we are on the right path.

For us it would be an honor to have you back at this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

We returned 2 days ago,after a two week stay. I wish it had been longer. We have stayed in many all inclusives and we so enjoyed our stay. The hotel is one of the smaller that we have stayed in, but we enjoyed this aspect as we met so many nice people.

We did not find the elevators a problem. Yes, the towel situation is like any resort, but felt by only allowing towels on the chairs after seven a.m., it helped and on a few days, staff removed towels from chairs after about 4 hours when the chairs were not used. When we couldn't find chairs the staff found chairs that we could use. The staff everywhere were so pleasant, especially, Felix, when we had to change our room due to a mechanical problem. With help from the staff we were moved in under an hour. Gersain, the pool waiter, is terrific, along with Blanca of the entertainment staff. Mario, who ran the elevator in the evening was so pleasant and had a great sense of humour. There was not a staff member who did not smile. I could name many more staff members who went out of their way to please the guests.

The food in all the restaurants was good and "Windows," the buffet, always had a good variety. Loved having a choice of places to eat for lunch and dinner. We also enjoyed the nights where the garden area was decorated and one could eat outdoors.

I have never written a review for a resort in 15 years, but felt this hotel earned a good review.

So hope to return next year.

Room Tip: Book a room on the odd numbered side, if you go to bed early as on the even numbered side the evenin...
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  • Stayed: March 2014, traveled with family
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Thank 193,541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded March 27, 2014

Dear 193541 ,

I would like to thank you so much for taking the time to write such a nice review of us on TripAdvisor, after 15 years of not writing one it is an honor to know that we earned it.

Your opinion and observations are very valuable to us, please be completely sure that we will share them with all the areas involved, and make the necessary changes where are required. Our main goal is to provide a service of excellence, that is why we work hard every day and appraise your feedback.

It would be an honor to have you back, at this your home away from home Sunscape Dorado Pacífico IXtapa.

Sincerely,
Jesús García.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

This resort is absolutely stunning! It was very clean... the main lobby, the front entrance, the pool area, beach and hotel rooms. The staff is outstanding, probably the best service I have ever received anywhere. They provide pool service, beach service as well as a swim up bars and a few bars near the beach and pool.

There is lots of fun stuff to do everyday, and there are always people at the front area to recommend great places to visit and call cabs.

One of the biggest bonuses about this hotel was you didnt have to wear a chunky wrist band the entire time. They have a different system of keeping track of everybody it was so cool. If I visit Ixtapa again I will 100% stay at this resort again.

  • Stayed: March 2014, traveled with family
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Thank 7_kl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded March 27, 2014

Dear 7_kl ,

On Behalf of Sunscape Dorado Pacífico Ixtapa staff and my own I would like to thank you so much for your nice comments on TripAdvisor.

For us is very heartwarming to know that you enjoyed our facilities and Ixtapa and that you would come back to our resort.

For us it would be an honor to welcome you once more at this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Dorado Pacifico Ixtapa

Address: Paseo de Ixtapa s/n | Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Ixtapa
#3 On the Beach Hotel in Ixtapa
#4 Spa Hotel in Ixtapa
Price Range: $154 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Official Description (provided by the hotel):
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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