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“A Little Slice of Heaven”

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Sunscape Dorado Pacifico Ixtapa
Ranked #4 of 22 Hotels in Ixtapa
Certificate of Excellence
Milwaukee, WI
Level 5 Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A Little Slice of Heaven”
Reviewed March 23, 2014

I have absolutely no complaints about this resort. Check in was fast. No problems with the elevators except one time when too many people crammed in WITH their luggage and it wouldn't open. People, no more than 7 at a time and no heavy suitcases! Restaurants are great--loved not having to make reservations or wear those stupid bracelets. the only restaurant that required long pants for the men was the Italian---well worth it too. No children allowed there. We did the romantic dinner on the beach one night only because we had coupons from Apple and wanted to do something different---not worth the money. Maybe lower the price, add some music---have a violinist or saxaphone player and include a bottle of wine or champagne instead of trying to sell one.
We didn't spend much time on the beach because the surf was so rough. Other than walking it which is fantastic. Did the parasailing one day. Only $20---well worth it. Don't use the ones in front of the hotel. Walk down a bit to the right. there is a group of about 4 guys working together. Felt very safe and trusted them. Also walked farther down the beach to the massage huts---several times that week. Only 150 pesos for a 1 hour massage. Just be prepared that there are up to 6 tables in 1 hut so you may have company!
The entertainment in the evening was ok. Different show every night. They did casino night one night. Only had a few tables set up and when we got there it didn't look like anyone was getting ready to leave so I am guessing it would have been a long time to wait. Maybe add more tables?
We took pesos with us and used instead of US dollar. Best tip, which I found surprising, we exchanged USD at the front desk and got a better exchange than at our bank in the States.
Pool is fabulous. Yes, you have to get up early if you want to play the towel game and save your chairs. Not sure how that will ever change. yes, people reserve their spot and then don't sit there sometimes until afternoon. We are guilty of that on a few days---only because we were in the pool and didn't want to get out. Here's one thing to know about the pool. If you are trying to protect yourself from too much sun by wearing a shirt, it has to be a "swim" shirt. My husband was wearing a t-shirt and was told he had to take it off as it was not allowed----now how stupid is that rule???? Not sure of the reasoning behind that one.
Walked into town a few times. Very safe and not too many vendors bothering us. There is also a very nice walking trail that goes for miles in either direction just outside of the hotel gates. If you go, bring water.
Took the cab into Zihua 2 days to go to La Gatas Beach. Only 80 pesos for 4 of us and dropped us right at the pier. If you want to get in the water and can't do it at the hotel, this is a great option. There are little restaurants and bars lining the beach and it is a calm, safe place for swimming or snorkeling and for the kids to play in the sand.
Everyone at Sunscape works very hard to make your vacation wonderful. The rooms are very clean. They come around in the early evening to see if you need any more towels or anything else. And the towels are a great size. not little skimpy ones! The beds are firm but we didn't mind them. My problem was with the firm pillow. The hotel people in the lobby are helpful but be careful. They will engage you in conversation and then try to get you to go to their sales presentation for the club program. A quick no thank you does the job to get them to stop.
You can't go wrong by staying at Sunscape. It is a great all inclusive resort with a hard working staff, great food, and a perfect location.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WIAnnabanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, March 27, 2014
Dear WIAnnabanana,

On behalf of Sunscape Dorado Pacífico Ixtapa staff and my own I would like to thank you so much for sharing your comments with us on TripAdvisor. We value your time and opinion and the observations you have kindly made.

Our main goal is to provide a service of excellence in a comfortable atmosphere and create our guests memorable experiences that last. Every day we strive to make our best and make our guests leave with happy faces and the feeling of coming back.

For us it would be an honor to have you back in the not too distant future at this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.
Report response as inappropriate
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English first
Calgary
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 22, 2014

When we plan our trips to Mexico, we always check the calendar to ensure that we do not book during periods when the resort will be packed due to civic, school, or religious holidays. In our experience, avoiding peak periods is the key to ensuring an enjoyable vacation experience.

We visited Sunscape Dorado for the first time, February 28 to March 7, 2014; travelling with another couple in the 55+ age group. As noted by other Reviewers, the Sunscape Dorado is not a new resort, but the entire property is well maintained, and very, very clean.

In Deluxe Oceanview room # 1218 (which is actually on the 5th floor), the air conditioner worked well, the shower had good pressure and was always hot, the mini-bar was restocked every day, and we had a wonderful view of the sunset. Our king sized bed was very firm (just like the one we have at home), and we had no trouble sleeping. Most nights there was some noise from activities on the grounds, or the Eclipse Disco, but after 11:00 PM it either stopped or was muted. Apparently all rooms at Sunscape that have a single kig-sized bed, also have a door to the adjoining room. We noticed a little bit of noise from the other room, but only when the occupants were standing and talking right in front of the door. We could not hear their TV or conversation elsewhere in their room.The Housekeeping staff did an excellent job, and provided a "turn-down" service late in the afternoon.

We found the food quality and variety to be very good, and very consistent. And we thoroughly enjoyed dining out of doors. DaMario (with it's slightly more stringent dress code) is the only restaurant that is completely enclosed and air-conditioned. We ate dinner at all of the a-la-carte restaurants, and found it hard to pick one that was superior to the others. However our daily luncheons at the Bluewater Grill were probably the most enjoyable. We will fondly remember coming up from the heat on the beach at 1:00PM, and enjoying a liesurely white-table-cloth lunch in the shade and cool breeze of the Bluewater.

Breakfast at the Windows buffet (with seating in the outside courtyard of Tamarindo) offered a wide range of food choices. But like most buffets the quality deteriorates the longer the food sits in the steam table. If you don't mind standing in line for 5 minutes, you can get eggs, omelettes, pancakes and crepes at the two "short-order" stations.

During the week we were at Sunscape, they offered 3 separate buffet style dinners; served from the Tamarindo restaurant, with tables of 10 set up on the lawn. They do not provide a written menu so you have to explore the entire buffet (which may be set up in 3 or 4 stations) in order to see the entire selection. We particularly enjoyed the Mexican Fiesta night, but failed to seek out all of the buffet stations; we discovered some additional food choices on our way out.

We did not spend any time poolside; because the resort packs the lounge chairs so tightly that it is hard to move around (and there is almost no breeze from the ocean). As a result we have no comments on the day-time entertainment.

We chose instead to have one member of our group awake at 6:00 AM and go down to the beach to reserve a palm-frond cabana for 4. If you want a spot, you have to get there by 6:30 AM, and take enough beach-bags, tee-shirts or books to cover the Adirondach style chairs you want. You can also get get recliner lounges from the stack at the foot of the stairs next to the Baracuda Bar. Make sure to put some of your personal stuff on them, and do not leave your palm-front cabana until the Security Guard comes by at 7:00 AM to record your room number. If you are not there, and demand for spaces is high, they will remove your stuff and give the spot to the person who is physically present. Once you have been formally recorded as the holder of that spot, you can go and get towels, etc. During the week we were at Sunscape, there was a contingent of "early-risers" who sat on the beach, in the dark, with their e-readers, every morning.

We thoroughly enjoyed the beach at Sunscape. It is almost flat, and the sandy bottom goes well out into the ocean. The ocean is cool (but not cold), and if you enjoy boogey-boarding the surf is well suited. At a brisk pace, you can walk the length of the beach (from marina entrance at the North end to the creek at the South end) in about 30 minutes. The heat of the day is most noticeable from 11:30 AM to 3:30 PM, and during those hours we were glad to have the shade of our palm-frond cabana, and the breeze from the ocean. From 4:00 PM until sundown, the beach is truly wonderful.

As always, we enjoyed meeting the Staff of the resort, and their friendly, attentive service is one of the main reasons we will return (and recommend the Sunscape to our friens and family). We found that the pace / speed of service was a bit more relaxed in Ixtapa than in Cancun or Puerto Vallarta, but the friendliness of the staff and attention to our needs was still very good.

Our vote for Employee of the Month goes to Adilene; who served us lunch every day in the Bluewater Grill. She always had a smile, and was willing to chat with us; even though she was very busy.

Other Staff members who helped make our visit safe and enjoyable were:
- Javier Sr. at Windows breakfast buffet service.
- Bernice at Bluewater Grill luncheon service.
- Benito and Juan at Gohan Suchi dinner service.
- Simon, the Barman at the Manatee
- Mario, the young man who operates the lobby elevator (and has a wonderful sense of humor)
- Patricia, the young woman who cleans public bathrooms (all day, every day).

We enjoyed our visit to Sunscape Dorado, and believe it was good value for the money we spent. We will recommend this resort to our family and friends.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PappaToopy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, March 27, 2014
Dear PappaToopy ,

I would like to start by thanking you so much for taking the time to write a detailed review of us on TripAdvisor. Your feedback is very important to us.

It is very nice to know that you had such a great experience with us, and that we fulfill your expectations, every day our staff works hard to achieve the satisfaction of our guests, and by comments like yours we notice that we are on the right way.

Rest assured that we will share your observations with the areas involved in order to make the necessary improvements.

For us it would be an honor to have you back at this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amberg, Wisconsin
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 22, 2014

This was the first time for my husband and I at this resort. Everything was very clean, staff was nice, helpful, and have a good command of English so communication was never a problem. Restaurants were nice and the food was good. The pool area was well kept and the pool bathroom were very clean. We were able to leave our towels on the chairs in the morning and there is a staff member who will reserve the seats for you in case someone decides to take it while your walking, eating, napping in room, etc.The beach is wonderful to walk on but a little risky for swimming. Do not be afraid to go to "21" and get a $15 dollar-1 hr massage. I would rate it up there with the massages you get at the resort spas. It is about a 10 min walk on the beach going to the right. The only thing is that you get massaged in a room with other people but you are in your swimsuit so there is no exposure to others and you are not even aware of who is in there and who leaves. Sunscape Dorado is very close to shopping in Ixtapa-right across the street! Do not forget to go to the Generals, Franks for pizza and the blue shrimp for huge Margaritas! If you like deep sea fishing, book a tour on the boat (Orion). My husband and 4 others went out and landed a 12 ft, 220 lb Marlin!! The crew was exceptional and very nice.. Sunscape Dorado cooked it up for us that night-absolutely wonderful!
While we were there we became club members. If you like to travel a lot I would suggest talking with them for the discount savings plan and resort benefits.

There are only a couple things I can say were negatives-
1) The men have to wear sleeves in the restaurants at all times. I could see maybe at dinner but for breakfast and lunch?
2) Our door to our room was very tempermental and had to call front desk 4 times to get in. They eventually fixed the problem but we asked for and received a room change by then.
3)The elevators were a catastrophy! Out of the 4 elevators, 1 was down upon arrival, another went down shortly after that and never worked again, and the 2 remaining were iffy at best. Usually overcrowded and at times the 2 remaining would get stuck also. The resort stated they are having all 4 of them replaced instead of getting them fixed so that should solve that problem.
4) Housekeeping was very good on the 14th floor. She was in there right away in the morning making beds and giving us fresh towels We moved to the 19th floor after our 2nd day and we wouldn't get housekeeping in our room until 3 pm or later. So if you want to come back and take a shower or a nap be prepared for the maid to show up at that time. Also, hang your towels up just in case you need them for a shower late in afternoon.
5) They play the same Mexican music over and over again at the pool. We did get them to play some other types of music for a little while but then back to the same music with the same beat. Not conducive for a party time at the pool.

All in all this is a fantastic resort and I would not hesitate to go back again.

Room Tip: All the rooms have a nice view of the ocean.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aoldenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, March 27, 2014
Dear aoldenburg,

On behalf of Sunscape Dorado Pacífico Ixtapa staff and my own I would like to thank you so much for taking the time to write a review of us on TripAdvisor. Your time and opinion are very valuable to us.

It is so nice to read that you enjoyed your time here in ixtapa and the resort despite the incidents that you mentioned, which by the way we are working on them. Our biggest compromise is the comfort and satisfaction of our guests that is why you opinion is very important as it shows us the opportunity areas where we have to be more focus on.

It would be an honor for us to have you back in the not too distant future at this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2014

Do yourself a favour and book at least 10 days here... you'll be regretting it if you don't! Just spent a week here from Calgary, and it was a truly wonderful experience. The staff is so kind and courteous, and the service is really wonderful. Food options are many each day, with options of many fun and great restauraunts across the resort in Ixtapa village. Make sure to find Raymundo, the best bartender EVER! Wish I had booked a longer vacation here, and I would return in a heartbeat!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank genfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, March 23, 2014
Dear genfree ,

I would like to thank you so much for giving us your nice comments on TripAdvisor, every opinion is very important to us.

It is nice to read that you enjoyed your time at the resort and that the service that we provided was satisfactory to you, that is our main goal, create memories that last and that our guests have a great time while they are here.

We wish to see you around once more hopefully in the not too distant future at this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ladysmith, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2014

My husband and I are club members at this resort but I feel the staff treats everyone with the same degree of care. All staff are so friendly and helpful, cheerful and above all honest. This is our second time in 4 months at this resort and it just seems to be getting better. The food is delicious, the rooms are very clean and comfortable, housekeeping does an amazing job day in and day out. The grounds are spotless and always lots of room for laying around the pool or on the beach under palaypas. Drink service is excellent thanks to Raymundo, Magdalena, Yadira and Romerio..hope I'm not forgetting anyone..Simon too at the swim up bar!! The front hotel staff from the sweet bellboys to the concierges Elena and sweet Michelle are always so helpful..along with the 2 Oscars! They're are really too many too mention!! Everyone is excellent from the wait staff to the pool staff. Combine that with one of the most gorgeous beaches in the world, the lovely little town of Ixtapa that is just outside the front door across the street, and then to top it all off, the amazing town of Zihuatajeno just short bus ride away..it all adds up to be a vacation destination anyone would enjoy! Choose this resort..you'll be more than glad that you did!!

Room Tip: The sunsets from the west side are unreal..so nice to sit on your balcony sipping a pre dinner cockt...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne2816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, March 23, 2014
Dear Suzanne2816,

I would like to thank you so much for taking the time to write such a nice review of us on TripAdvisor, your opinion is very important to us as it shows or strengths as well as our opportunity areas.

We wish you were here too, so you can enjoy sunny Ixtapa, the beach, the waves, but specially the resort and our services.

It is nice to know that you made a good relationship with some specific members of our staff, we are very proud of them and of course we will give them your compliments on the hard work that they perform day after day.

For our staff and myself it would be an honor to have you back soon to this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
prince albert, sk
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 20, 2014

first I would like to thank Michelle for our vip check-in service, unexpected and so appreciated she is truly a professional, also Raul the reservation manager what outstanding service, Yesena the omelette lady who is the best we have ever seen, and then there is Mario in the elevator who will always make you laugh.....actually we could probably name everyone that works at this resort as they are so service oriented, helpful, and always have a smile.....the Sunscape is a fabulous resort with a perfect location, you can walk the beautiful beach or stroll around town and feel safe and comfortable.....this was our second stay since Dec. and we had a fabulous holiday both times .....the food was excellent at all the a la cartes and buffets, mini fridge always full, and excellent service at all the bars.....our room was deluxe ocean view with a king bed and very spacious.....lots of towels, tissue, soaps and hot water...this resort is very well maintained and easy to get around, including the elevators...our holiday was a ten and we are looking forward to our next visit....

Room Tip: deluxe ocean view..
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kcir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, March 23, 2014
Dear kcir,

On behalf of Sunscape Dorado Pacífico Ixtapa staff and my own I would like to thank you so much for taking the time to write such a nice review of us on TripAdvisor. Your opinion is very important to us.

It is a pleasure to know that you enjoyed your vacation with us, and that you felt identified with some members of our staff just like Michelle, Raúl and Yesenia, we will share your review with them and I definitely will give them your compliments, for them it is always nice to know that their names appear on TripAdvisor on a positive way.

It would be an honor to have you back, be completely sure that we will be waiting for you, and we will give you a warm welcome back to this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeville
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 19, 2014

I had high expectations of this trip but it far exceeded them. Everything about it was fantastic. From food to our great bartender, Ramundo! He was awesome!! The beach was the best one we have ever played in,no shells just pure sand and it was awesome! The rooms are not huge but you have everything you need and quite honestly u aren't in it that much. Can't wait to go back. We had massages on the beach and went parasailing. Deep sea fishing and bike riding. We loved it! Definitely on my to go back to list!

Room Tip: Ask for a front room that has a full front view
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lauri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, April 5, 2014
Dear Lauri H,

To start my reply I would like to thank you so much for taking the time to write a review of us on TripAdvisor. We value your time and opinion.

It is so nice to know that you enjoyed your trip and all the services of our resort, our biggest compromise to our clients is to provide an aexcellent service that will make memories that last.

Hopefully we will have the opportunity to welcome you once more at this your home away from home Sunscape Dorado Pacífico Ixtapa.

Sincerely,
Jesús García.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Dorado Pacifico Ixtapa

Property: Sunscape Dorado Pacifico Ixtapa
Address: Paseo de Ixtapa s/n | Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Ixtapa
#3 On the Beach Hotel in Ixtapa
#4 Spa Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Official Description (provided by the hotel):
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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