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“GREAT VACATION!!”

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Sunscape Dorado Pacifico Ixtapa
Ranked #4 of 22 Hotels in Ixtapa
Certificate of Excellence
Huntington Park, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“GREAT VACATION!!”
Reviewed August 22, 2013

We just returned from Ixtapa and we loved it ,we have been at Dorado Pacifico before but this was the first time under the Sunscape logo, it was a very pleasant experience, from the moment we arrived the service was non stop, every body quite friendly with a big smile from reception to bellboys to people at the Restaurants and of course the entertainment team ,they make the stay fun with different daily routines that most of the time end with some one going in the water, to everybody's delight since they are in full costume including wig . Blanca and the whole team go beyond their duty to make sure you enjoy the Sunscape experience. Same thing with the various restaurants the food was great ,tasty and plentiful, to be an all inclusive place they don't short you on Quality and taste.!!
we can not say enough of Gervais our poolside waiter ,this guy gives you the best service from the moment he spots you coming to the pool area,he makes sure you don't see your glass empty,one time after walking down the beach we just returned and he was waiting with drinks for us ,he remembers your name and he knows what you like ,after talking with him he has been working there for over 30 years and he has the same energy as he did before.
When you go there look for him you won't be disappointed, don't forget to TIP him he deserves it all.
they have theme parties almost every night, Noche Mexicana, Latin night.live music etc.
it was two couples and we all had a great time.
looking forward to next vacation if possible we will try in December.!!!

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
6 Thank dgardun0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, September 18, 2013
Dear guest,

Thank you for sharing your experience with us thru Trip Advisor, your comments are very important for us.
We are more than happy to know that you really enjoyed your stay with us, your honorable words motivates us to be more professionals every day.
We sincerely hope to welcome you to Sunscape Dorado Pacífico Ixtapa on a future occasion so we can have the opportunity to host you in this your home away your home.

Kindest Regards
Jesus García
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (545)
Date | Rating
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English first
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 20, 2013

When we arrived Freddie was very helpful, they offered us a fruit punch. Our check in was pretty fast. The activity crew were awsome, specialy Blanca and Carlos. The food was very good, the service was wonderful. The room service was wonderful. Had an awesome time on our first vist to Ixtapa with my family!! I would definitley return to this hotel. My husband had a sunset candle light dinner for me on the beach for my birthday, Gilbert was awesome. Thanks to Renee for helping my husband with the arrangements and accommodations with surprising me with (a nine men) Mariachi, best birthday ever. Excellent customer service. I recommend this hotel to everyone!!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, September 18, 2013
Dear María L,

Thank you for taking the time to write your comments on Trip Advisor about your stay, your comments are very important us.
We are more than happy to know that you really enjoyed your birthday with us, I know that these special moments are unforgettable.
We remain at your service and we definitely would like to have the opportunity to host you again in this your home Sunscape Dorado Pacífico Ixtapa.

Kindest Regards
Jesus García
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula, California
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 20, 2013

For our 1st time to Ixtapa we went to SDP and had a good time .This resort is more for families as the pool with slides and shallow bottoms lends itself to children, but it was just my wife and myself. The room was clean and serviced daily several times. Even the swimup bar Manatee had kids screaming and splashing, they need to have an area where adults can have a conversation and drink without kids! The hotel is aged but in clean and good shape with the exception of the four elevators, most of the time only 3 worked and we even got stuck in one for a while. But the highlight of our stay is the warm and courteous staff. From the time you arrive your greeted by friendly employees. Rene, the conciere always asked us how our stay was and if we needed anything. He is the best we have had at any resort we have been at.The entertainment staff of Alberto, Carlos, Blanca (Mexican Rihanna) were always smiling and full of energy. They even knew our names after just meeing us once. Alberto even climbed a palm tree to retrieve a coconut when I mentioned my wife loves coconuts, he then cut it open and served it to her. Outstanding entertainment team! The bartenders of Simon at Manatee bar and Jorge at Rendezvous made the best drinks but if you didn't order double shots the drinks were weak, but after one time they knew how you liked your drinks. The servers of Saul, Marcello, and Benito always gave us superior service wanting our meals to be perfect, they are all good with a camera also. Antonio kept us supplied while we lounged around the pool and Marcello "Chello" in the Rendezvous Bar was polite and friendly. All of the servers even the ones I haven't mentioned went the extra step to insure our happiness.Most all the staff have been with this resort at least 15 years with Esmeralda getting ready to retire after 31 years, this says a lot about management taking of their employees.All restaurants are outside except Da Mario the only one with an elegant dress code. Not all restaurants are open every nite, so if you feel like fish you can't always get it. Windows for breakfast buffet got repeticious . Oceana was fantastic, as we had Sailfish with mussels that wasn't on the menu that prompted us to meet Chef Valente, to our surprise he was younger than his expertise would indicate. As my wife and I never go to the same place twice, I would still recomend this resort. Last year we went to Dreams Tulum also part of the AMResorts but the next time we will be going to Secrets ( Adults Only). The town of Ixtapa which was created by the Mexican govt in the 70's was pretty with lush vegetation, but looked neglected and many stores were vacant. Stay away from the hawkers on the street trying to sell you side trips or timeshares, it is the one thing that I absolutely cannot stand. We made the trip by bus 8 pesos per person, to Zihua several times to experience Mexicos culture. Make the trip to the Municiple mercado to see how the locals buy their food. Worth the trip and items are cheaper there also.

Room Tip: Do upgrade to get total view of ocean. Our room 1827 had a partial view and the disco played all nit...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, September 19, 2013
Dear John H,

Thank you so much for sharing your experience thru Trip Advisor, It´s an honor for us to know that you really enjoyed your stay in Sunscape Dorado Pacífico Ixtapa.
On behalf of all the Sunscape Staff we would like to have the opportunity to host you again in this your home away your home.
We remain at your service and once again thank you for recognizing our good work.

Warmest Regards
Jesus García Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liberty, Missouri
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 18, 2013

What can I say, our family (myself, my husband and our two daughters ages 9 and 11) enjoyed 9 days/8 nights at this wonderful resort. From the moment we arrived, we were treated with many small touches that made our vacation go from great to fabulous.

While checking in we were pampered with fruity punch to quench our thirst and warm scented towels to wipe the sweat from our brow and to soothe us. It was prior to check-in, but thankfully our room was ready. As we approached our family ocean front suite my soon-to-be 10 year old took off running for the doors as there were birthday balloons and a banner strung across the door. She was thrilled and so was I that they remembered it was her birthday. We have stayed in many ocean front suites, but this was by far the most expansive one. With the unique floor plan, you get 2 full balconies to enjoy the breathtaking views. The mini bar is stocked daily with something for the whole family to enjoy.

The resort facilities are immaculate. The grounds are very well taken care of as are the common areas to sit and lounge in. Housekeeping did a fantastic job too. Sometimes when they’d come in for turndown service, they would take our soiled towels and replace them with new ones. It just seemed to keep our room even tidier. The Wi-Fi didn’t work in our room, but it worked perfectly in all areas of the lobby. One day we had trouble opening our safe, but a phone call to the front desk and a short wait later, someone was there to fix it right away.

The beach area is where we spent most of our time. The waves are a bit rough, but still fun to play in. We rented a boogie board from a small shop across from the resort for a few days versus renting it from a vendor on the beach. One daughter parasailed and we all rode a banana boat. All of these activities and more are within a short walking distance on either side of the resort. We were always able to find seating under a shade structure. Beware though; the dried sand is extremely hot to walk on even for just a short distance.

The pool areas were nice as well, but we spent minimal time there. My daughters enjoyed the waterslides and they participated in a few poolside activities with the entertainment staff.
We dined at every restaurant except Gohan (sushi) and Da Mario (Italian adult only). All were very good and the wait staff if amazing. Sometimes the waiters knew what we wanted without having to ask. We were always well taken care of. We also tipped after each meal which we feel is only fair. Despite being an all-inclusive, we feel a little extra goes a long way. I should also mention they every restaurant is outdoors except DaMario. There were also a few theme nights where the outdoor garden was transformed into a huge dining area and the entertainment crew performed on stage.

Our daughters enjoyed a full body massage from the spa. They felt like royalty and enjoyed every moment from the robe and slippers to the chocolate scented oil to the lemon water afterwards. I of course was in the adjoining rooms with them since they are minors (this was required).

On the day of my daughter’s birthday, she was surprised with more balloons and cake in our room. What better way can you think of to spend your 10th birthday? Thank you Rene for making this happen!

We took one adventure offsite to Ixtapa Island. This was just a short distance away and we all had a great time there. The snorkeling was good as a guide took us out. We saw lots a pretty fish. Our girls also enjoyed a massage here on the beach while my husband and I enjoyed a little alone time. The island is beautiful and the waves are calmer. There are a few restaurant choices and a lot of watercraft choices as well. A great day trip!

As per our norm, one evening we did a photo shoot. We were thrilled with the quality of the service as the photographer captured our personalities. I’ll cherish these photos forever.
I almost forgot to mention this, but they do have an Explorers Kids Club. Our daughters only participated in the rock climbing and the releasing of baby sea turtles into the ocean. It was terribly busy and overcrowded that evening on the beach, but it was an unforgettable experience seeing those tiny turtles making the crawl out into the ocean.

Overall, I would certainly come back to the quaint town of Ixtapa and would lodge at the very same resort. It was a good value for our money and feel we were very well taken care of. We never had a bad experience as everyone we encountered was super friendly and willing to make our stay enjoyable and memorable. Thank you Suncape Dorado Pacifico for making our getaway a lasting memory!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
4 Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, September 19, 2013
Dear Tammy S,

Thank you so much for sharing your experience thru Trip Advisor, your comments are very important for us.
All the Sunscape Staff is more than grateful with your honorable words about our service, definitely It´s an honor for us to know that you really enjoyed your stay in Sunscape Dorado Pacífico Ixtapa.
We would like to have the opportunity to host you again in the near future in this your home away your home.
We remain at your service and once again thank you for recognizing our good work. ¡¡We love your review!!

Warmest Regards
Jesús García Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 15, 2013

Had an awesome first visit to Ixtapa with my wife Pat and our friend Norm and Elaine. The SDP hotel was amazing. The food was great and the staff very friendly and courteous. This was our first time in Ixtapa in February 2013. We are coming back for a whole month in February 2014. Can hardly wait. Wayne and Pat from Regina, Saskatchewan, Canada

Room Tip: The hotel floors start at the 10th floor so when booking try to get rooms on the 16th floor or highe...
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Wayne and Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, September 19, 2013
Dear Wayne and Pat K,

Thank you so much for taking the time to write your comments thru Trip Advisor about how was your experience with us.
We are more than happy to know that you really enjoyed your stay with us, we will be waiting for you the next February 2014.
We remain at your service and once again thank you for recognizing our good work.

Warmest Regards
Jesus García Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2013

I had a excellant experiance hot accomidation was very good but above all the employees of this hotel made the difference. They were all without exception curtious and verry frindly thank you for a wonderfull wrrk of fun and entertainment. Also please send me the link to ideo thanks

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patrick t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, September 18, 2013
Dear Patrick T,

Thank you for taking the time to write your comments on Trip Advisor about your stay, we are more than happy to know that you really enjoyed you’re your stay with us.
We really appreciate your kind and honorable words, we would like to have to opportunity to host you again in this your home Sunscape Dorado Pacífico Ixtapa.

Kindest Regards
Jesus García
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
University Place, Washington
Level 1 Contributor
4 reviews
Reviewed August 5, 2013

The staff at the hotel made this one of our best vacations ever! Ixtapa felt safe at all times. The security at the hotel was good but not intrusive. The food at the buffet was very good. The food at the specialty restaurants was outstanding and we never had to stand in a line. One waiter named Saul Zurita was absolutely the best. He went way above and beyond to make sure we were taken care of. The hotel was clean and comfortable. At dinner almost every night we watched the most beautiful sunsets from our table.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review, September 19, 2013
Dear Leon B,

Thank you so much for taking the time to write your comments thru Trip Advisor about how was your experience with us.
Definitely your comments are very important for us, all the Sunscape Staff are more than glad to know that you really enjoyed your stay in this your home away your home.
We would like to have the opportunity to host you again in the near future. We remain at your service and once again thank you for recognizing our good work.

Warmest Regards
Jesus García Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Dorado Pacifico Ixtapa

Property: Sunscape Dorado Pacifico Ixtapa
Address: Paseo de Ixtapa s/n | Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Ixtapa
#3 Luxury Hotel in Ixtapa
#4 Spa Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Official Description (provided by the hotel):
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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