We received the best customer service from every single employee we encountered the week of 3/9/13 to 3/16/13. Customer service is very important to us and we were so thankful for the consistent above and beyond service we received. We especially enjoyed Syrie (?spelling?) in the CoCo Café, Simon who always had a smile on his face in the swim up bar area and Antonio who provided superior poolside service. Antonio was always hustling trying to keep people hydrated. We very much enjoyed the food at Sunscape. We did not eat at the sit down restaurants at night because we were usually still full from our lunch at the Blue Water Grill. The Chef Salad at the Blue Water Grill was awesome and my husband loved the fish with mushroom sauce. Even with those positives we will not be returning to the Sunscape Dorado Pacifico. The poolside and beach chaise/chair situation was so frustrating!!! It created such a tense and negative environment for guests. Some people were outwardly upset and directed their frustration toward other guests because they didn’t get the same chairs as the day before, didn’t get a chair at all or they didn’t get a table or umbrella. There are not enough chaise lounge/chairs by the pool or on the beach nor do they have room to add additional chairs. You practically were sitting on top of each other as it is. I do recognize they asked us for our room number in the morning to document which seats we were using. Beyond that there was no validation if the chairs that were saved were used or not. It was evident that some of the chairs saved with towels were empty the first 3-4 hours of the morning if used at all. Since Sunscape became an all-inclusive resort, people are sticking around to eat/drink more than when it was not all-inclusive. My husband went down to the pool each day at 6:45 am so he was there for 7:00 am when he could get us two chairs. It was amazing how many chairs were saved. One day my husband couldn’t sleep so he went for a walk about 5:15 am. He was shocked at the number of chairs that were saved already. We relaxed by the side of the pool the night before until 10:30 pm. There were no chairs saved when we went back to the room so when are people saving these chairs. Not a great situation and it pits one guest against another and not our idea of a relaxing vacation. We will; however, return to Ixtapa. It was our first trip and we felt very safe. The Sunscape Dorado Pacifico is blessed to have such caring, kind and dedicated employees. They were amazing. We found a great sports bar, The Generals. The Generals was very clean and the food was exceptional. We enjoyed shrimp and lobster pizza one visit and the shrimp and lobster tacos the second visit. Both meals arrived timely, the temperature of the food was warm and the quality of food was tasty. We went back a third time to drink some cold beers and watch the Wisconsin Badgers basketball game. There were so many TVs to choose from we had no problems seeing the game. We especially appreciate the service we received by Freddy, Noah and the General.
- Official Description (provided by the hotel):
- The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotwire, Expedia, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and HRS so you can book your Sunscape Dorado Pacifico Ixtapa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
- Hotel Dorado Pacifico
- Dorado Pacifico Ixtapa