We just got home from seven wonderful days (Mar 21 to Mar 28) at the Sunscape Dorado Pacifico in Ixtapa. Of course there are pros and cons with every hotel, this being no exception.
We were greeted at the airport by Jorge (WestJet rep) Great personality with a charming personality. (Note: Go straight outstide and look for your hotel rep and bus or you will get bombarded by time share sales people! ) The bus ride was approximately 30 minutes and there was cold beer available for $3.00 on the bus.
The arrival at the hotel went very smooth. We were greeted with a cold cocktail and a warm washcloth to wipe and refresh our hand and faces. Check in took only a few moments and we were up to our room. We requested a full ocean view with a king size bed however we were initially given a partial ocean view and two doubles. A call to the front desk and within minutes there was a gentleman at the door and taking us to a different room. Can’t complain about that service! Although another couple on our plane didn’t get the same quick service that we got and it was three sleepless nights before they were switched. (the first room I believe ends in 7 is very noisy with the service elevator next to it)
The room was very nice. The bed was quite firm, however, considering the mattress is literally on a concrete base, it wasn’t as bad as I first thought when we sat on it. The décor of the room is tasteful, simple & very clean. We were in a room number ending in 10 which gave a fairly good view of the grounds and ocean. Overall the décor of the hotel was quite modern and very nice and apparently was recently renovated. The grounds are very well maintained and clean.(Could use some flowers…) Washrooms were constantly being cleaned, however the one set of washrooms by the kids pool were under maintenance but it didn’t seem to pose too much of a problem with the shortage of washrooms.
The one buffet was very nice with typical Mexican buffet type food. The buffet is only open for breakfast and the occasionally for lunch. Otherwise you can eat at one of the many al-la-carts. We really never had a bad meal there except the Mexican Fiesta night the buffet was just barely okay. Contrary what some reviews said, we had an amazing dinner and the service was fantastic at the Italian restaurant. Get there early (around 7:00) or you may have to wait a long time. This is an adult only restaurant and men must wear a collared shirt and long pants while women can wear anything except a swim suit. Kind of a double standard but those are the rules.
I didn’t use the spa (very expensive) but I wandered around it and it was very beautiful. The gym seemed very good with very modern equipment too and felt air conditioned. (Unfortunately I don’t go to Mexico to work out!)
The entertainment was okay. They didn’t have shows every night, but the few we saw very pretty good with elaborate costumes. The daytime pool staff was very entertaining as well.
Those time share people in the hotel will drive you insane. Ignore them and stand your ground and show no interest in them or the will not leave you alone.
The beach is fantastic, but the waves are very high. Swimming in the ocean is only for the experienced and for most of the trip the black or red flags were flying. You could play around in the ocean but the waves can easily catch you off guard and toss you around. Believe it or not we did get a brief glimpse of dolphins only once but the constant motor boats pulling parasailers scared them off and never saw them again.
My biggest complaint was this hotel doesn’t use the wrist band policy similar to Dream’s as I believe this hotel is of the same chain. Anyone off the street could come in and they apparently sell day passes to the locals especially on the weekends. This is Mexico and the nationals have every right to stay at this hotel as we do. However, on the weekends this hotel is packed beyond belief! There was not a lounge chair or towel to be had by 9:00. It is disgusting and frustrating that people go out at the crack of dawn and place towels and phony decoys to save a chair. I paid good money to enjoy my vacation and not to have to get up a 6:00 am to grab a chair. A group from Minnesota even went so far to reserve a bunch of chairs in the shade and a bunch in the sun so they could move back and forth! I like the rules of some of the resorts I have been at that one towel per person and you only get a clean one when you return a soiled one. Not here, you can take as many towels as you like and you are not required to return them or be held accountable for them. I think some people left towels on chairs and left the resort to go shopping or move to a different location and too lazy to go back to their original reserved chairs and remove the towel. Finally on our second last day, when the resort wasn’t nearly as busy as the weekend, the staff were monitoring the chairs and if no one claimed it after one hour, then the towel was removed. This is the way it should be. Sure a person should be able to go for lunch and come back to their chairs, however, lunch or breakfast shouldn’t take three or four hours! Unfortunately you are damned if you do and damned if you don’t which is such a shame.
Secondly, although this is not the fault of the hotel, but the guests need to pay closer attention to their children. Excuse me for feeling this way but, the swim up bar and that section of the pool should be for adults only. Why do I need to fend off kids on a flotation device while I’m enjoying the aqua-exercise. It is a very big pool, so I think it’s reasonable that the kids and families should have 2/3’s of the pool and leave that 1/3 to the aduts! If the parents want to sit at the swim up bar all day and have their kids in close proximity then leave the kids at home or go to another section of the pool and have the waiter bring you your drink!
Finally and I’m sure I will get many thumbs down for this, but to my fellow Canadian’s from the Province of Quebec. Can you talk in your little resort voices? Why do some French Canadian’s have to be so loud? It was this reason we quit going to the Myan Riviera side. There was a large group from Quebec here that were clearly getting drunk could be heard through out the entire resort.
- Official Description (provided by the hotel):
- The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more less
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- Also Known As:
- Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
- Hotel Dorado Pacifico
- Dorado Pacifico Ixtapa