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“Not For Us”

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Hotel Fontan Ixtapa
Ranked #11 of 22 Hotels in Ixtapa
Nova Scotia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“Not For Us”
Reviewed January 23, 2014

I spend months before booking a trip reading here on Trip Advisor and elsewhere about the location and hotel. As a result, I have always had a vacation I expected and enjoyed, and any travel companions did as well.
This review is written to be fair to the hotel, as due to weather related missed connections in Canada, Air Canada Vacations offered this Ixtapa area and Fontan hotel as a last minute equivalent alternative, so any expectations we had were from the Air Canada Vacations website showing it as a three roundel (star) all inclusive property and it falsely listed the hotel amenities that were to be provided. The Air Canada rep at the hotel could only speak French when I had a question other than the standard info he was giving. My bad for not speaking French. This is a 1.5 or 2 star budget hotel that should not be offered as an all inclusive resort from a Canadian travel agent.
The Good Things:
Location.
Just across the street is a good selection of restaurants and a market to wander through, or just in front of the lobby you can catch a local bus for 9 pesos and go to nearby Zihua, which we often did.
Staff.
Wonderful staff! Without them this place would be like a concrete institution. Maid left some of the most creative towel art we have seen and the room was always well done. The front desk staff are also friendly and helpful. Bartenders are overworked and showed favoritism to repeat guests, to be expected, but very personable. Wait staff in the buffet were all outstanding and deserved all tips.
Foliage.
Mature grounds were small but well kept. Lots of birds to view.
Shower and Room A/C.
Great water pressure with lots of hot water. No leaks on the floor as it had an 8” curb. Air conditioning worked very well. Great view from 6th floor.
Food. It’s o.k.
We ate out a fair bit. We did have two great meals from the evening buffet, good lunches off the menu at poolside place, and the one a la carte was pretty good. Buffet always lacked fresh fruit. Only had watermelon and one other fruit choice. Biggest complaint was the ever present noise while eating like you hear in a high school cafeteria but with many small children also added to the din. Small kids were serving themselves from the buffet, and that was not appreciated.
The Not So Good Things:
Hotel Finishing.
It’s obvious that no money for property maintenance has been allotted in quite some time. This place needs a total re-do. Fresh paint isn’t cutting it. Lipstick on a pig. There is cracked cement, moldy grout, moldy ceilings, stained boxsprings and mattresses, broken closet doors, missing light bulbs, furniture is in various states of neglect. You will not find anything but plastic tables and chairs anywhere except the one a la carte restaurant. Many chairs are broken or about to break, we saw two chairs collapse with people in them. Most of the plastic beach loungers were broken and one leg broke on mine when I sat down. I just sat crooked that day, as there were no more. The lobby does have what used to be built in white leather sofas, but now stained and ripped, it does not make a good first impression.
Pool.
Basic square pool area is not very inviting, old surfaces and missing tiles that is no surprise for this type of hotel. The atmosphere around the pool was not relaxing at all. Loud. No chair side tables available at the pool or beach, very busy at all times especially Thursday- Monday. Usually it was not very clean due to the large amount of swimmers. No view of the ocean or beach from the pool deck as they have large white tents for shade blocking the spot where a nice view would be possible.
Rooms.
We requested a change after the first night due to the sour smell on the third floor. We have stayed in many hotels in warm climates and expect a little mustiness, but this was lingering. It also had an added view of the cafeteria. “King” bed was very small. My husband is only 5’ 11” and his feet hung off the end of the bed. Sheets were so thin we could see the plastic mattress pad right through it. We ended up in a room with two double beds and a nice view from 6th floor in the other building. Elevators worked very well.
Beach.
This was a disappointment. Ringed with high rise resorts and crowded. It is o.k to walk, about 4km. if you want to dodge vendors. Too rough to swim or snorkel, the black flag never changed, although we did see other colours in front of other resorts. A total of just 14 shade palapas were available for the entire hotel. They were huddled close together in one small area by the massage hut. Again, most beach chairs were broken or about to break. Sand was not always cleaned of cups and butts from the day before. The only other area with shade was a row of tents that would hold maybe 20 -24 people side by side.
Bars.
Advertised as having 5 bars. Only one bar at any time is open. It is either the pool during the day, or lobby at night. When a show is on in the cafeteria they open that bar and have table service. No where quiet and relaxing. A sports bar is advertised by Air Canada, and would be a good place, but it is not included by the hotel so you may as well cross the street for better options. There is often a line at the bar so they have a sign of a two drink limit. Standing in line at the pool bar was extra frustrating as the area was invaded by wasps attracted to the sticky sweet drinks. Anywhere dirty cups lay, you would encounter wasps, but the nest must have been at the bar area.
There are many repeat guests to this hotel who I assume paid a lot less than we did and know what to expect. In closing, I would like to show the Air Canada description from their website (my comments- added) so hotel management will realize why expectations are not being met.
What's included
Meal plan type: All-inclusive
• Breakfast daily (buffet)-yes
• Lunch daily (buffet, à la carte)-yes by the pool
• Dinner daily (buffet, à la carte)- only one a la carte per week for dinner included
• Snacks- only an hour before lunch, burgers at poolside.

• All rooms have television- yes
• All rooms have telephone- yes
• All rooms have television (cable/satellite) – not sure
• All rooms have air conditioning- yes
• All rooms have refrigerator – no rooms have this as we were told by two staff.
• All rooms have non-smoking-not by the smell
• All rooms have safe (in room)- no rooms have this! Safe is at lobby desk only.
• All rooms have fireplace (working)- no rooms have this – unless they mean the hole in the wall with a light bulb in it.
3 restaurants
• 2 buffets- only one buffet with two sides when it was busy
• À la carte restaurant- only once per week and only open 3 days a week to book.

5 bars
• Lobby bar- evening only
• Sport bar – not included
• Cafe del Mar- never open
• Miramar – pool bar
• Real Palapa- table service during buffet or show

Room Tip: Much happier with 6th floor room. Nice view.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bryna123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silvia1173, Manager at Hotel Fontan Ixtapa, responded to this review, January 27, 2014
Google Translation
Buenas tardes

Muchas gracias por tomarnos en cuenta para dejar sus comentarios sobre su estadía en nuestro hotel, mismas que tomaremos en cuenta ya que son aéreas de oportunidad para mejorar y poder brindar un mejor servicio, tratando de cumplir con las expectativas de nuestros clientes. Esperamos que no sea la última vez que nos visite, será un placer volverlo a tener en nuestras instalaciones.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
kitimat
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 15, 2014

Our vacation at this hotel was one star quality , the all inclusive only allowed us to use the a la carte rest. once per week , the other was lousy buffet so we ate elsewhere , there was no in room safe you had to use one at desk and inform them of contents so we declined , there was no iron and board , no coffee maker or fridge in room and a super hard bed . The balcony could barely hold the two small plastic chairs , hotel was exclusive for families with small children who were allowed to scream and yell day and night anywhere in hotel , so this place is not relaxing at all. Room service is a extra charge as well as use of bottled after first two small bottled waters are used , no bars at beach , no activities , small bar kiosk at pool had 20 person line-up steady ,lounge in lobby only opened at 5 pm, will never return as well as many other tourists agreed, staff were very rude and totally un-educated.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank terry m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silvia1173, Manager at Hotel Fontan Ixtapa, responded to this review, January 17, 2014
good Morning

Thank you very much for letting us your comments are very important to us, actually part of what you say is true because these services are not we offer. Is very important prior to booking to verify the services that the hotel has. We are a 4 star all inclusive hotel with set times, not 24 hours. but yet offer quality service and we try to meet the expectations of customers who visit us.
Hope you visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 6, 2014

2 wks Christmas vac great!!. All staff friendly, warm and most spoke much more English than we did Spanish. If not happy with your rm ask to be moved (No issues getting moved to a king and reserving a king near us for family arriving later in the wk). 6th flr rm was very clean, spacious with a breathtaking ocean view. A/C was pure heaven in the +30 heat. TV remote controls and safety deposit boxes were available at the front desk. Pools were busy but clean. Never had an issue getting beach towels. More lounge chairs please! The buffet was standard, some days better than others-Christmas and New Years dinner buffets were delicious. The cafe served al a carte lunch-very good!! and we had wonderful dinners at the HACIENDA, again al a carte. Too bad this restaurant patio isn't open through the week, even for drinks-its street side and much quieter than ocean side. This is a very comfortable 3 star (as advertised) Mexican resort! Just what our family expected.

Room Tip: Request 5th or higher flr ocean view
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Spiky_56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silvia1173, Manager at Hotel Fontan Ixtapa, responded to this review, January 8, 2014
Good afternoon.

Thank you very much for your positive comments of the hotel, these are very important for us to have more guests who visit us. I hope you return soon stay at our facilities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta B.C.
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed January 6, 2014

I stayed at Fontan Ixtapa Beach and Hotel resort from December 22 2013 to January 5 2013 this is my own honest opinion of my stay there. Lets start with the positives overall the staff are great polite,friendly especially the Bartenders,servers and hostesses at the restaraunts plus the animation staff as well but there's one or two porter/bellboys who are money hungry,have bad manners and plenty of attitude to go along with it. The cleaning staff do a good job of keeping your room looking tidy and the Front Desk is very fast,efficient and courteous so no complaints there either.There is also free WIFI in the Front desk/Lobby area which is always crowded around with people with their Tablets,Laptops and smartphones at all hours of the day.The New Years Eve party that The Fontan Hotel put together with fireworks and meal was excellent
On Trip link e.t.c.Air Canada vacation states that you have a safe in your room this is wrong it's down in the Front Desk area.I have no problem with the honesty of the Front Desk staff but this situation made me and other guests from across Canada i spoke to feel uneasy i'm used to having a digital safe in my room with own pin for it i don't even mind paying a few Dollars a day just to have this piece of mind.AC also stated that you have a mini fridge in your room this will only happen if you pay $50 plus Dollars a day for a suite upgrade to a higher level penthouse so more misinformation.One of my Air Canada reps Eduardo Fernandez told me on January 2 2013 that there was an Air Canada Hospitality suite or room that was part of your all inclusive package at The Fontan where you could store your bags and have a shower before you were picked up to be taken to the airport for the flight home.I asked him about this on the last day he gave me a puzzled look and said there was no such thing..can i trust any information give to me by Air Canada online or a local employee representing them down there? I don't blame the Fontan hotel for any of these problems they aren't the ones who are giving the information i think Air Canada has a bit of catching up to do with Air Transit/Nolitours in terms of level of service.I was in room 321 on the third floor diagonally across from the Palapa with all the bashing and noise at all hours of the night i was lucky to get 3 hours sleep a night if you're on that side regardless of the level asked to be moved to another part of the hotel.The Hacienda Ala Cart is very good some is the food at The Miramar Restaraunt but the Palapa is the same recycled food at the buffet everyday they should maybe consider switching up what they offer in terms of menu there now and again it wouldn't hurt.
The entertainment was dancers every night they were excellent but even in Cuba where they love dancing they have Magic acts,Live bands e.t.c. a little variety goes a long way.The swimming pools aren't very clean and one of them has a old water fountain that doesn't work children e.t.c. dive off this trust me when i say someone will eventually get seriously injured by one of those big concrete steps.While we are on liability issues why isn't the pool are closed down between 5-6 PM while it's still daylight?The area is open until it's 8 PM and dark out with no floodlights this in my opinion is very dangerous and risky.
The loungers and deck chairs around the swimming pool are always breaking on guests and are of poor quality the worst of any resort that i've visited in the last few years.Let me state right now that this is a basic Mexican Hotel that offers few extras yes to some this is fine but when i've stayed at hotels in Cuba with a mini fridge stocked with soda,water and beer every day and a electronic safe way more swimming pools for far less money..where would you go?
I don't expect a 3* to be a 4.5-5* but for $2400 for two weeks i expect one or two things to be a bit better i don't want perfection just be a little bit more professional that's all aren't Mexican Hotels the bench mark that Cuban Hotels aspire to get to? I like most things about this hotel but that doesn't mean there isn't a little room for improvement if you wanting more folk to stay at your resort regardless of where they are traveling from.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alistair B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silvia1173, Manager at Hotel Fontan Ixtapa, responded to this review, January 8, 2014
Good afternoon.

Thank you very much for your review of our property, we will take account of their comments to improve our service and provide the service you deserve. Hope to be able to get back in our facility next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 2, 2013

Front desk: RUDE staff, i got there at 11am since my flight got there at 10:30am, they first didn't want to give me access to the room but after some arguments i got the room, they told me that i couldn't eat anything (i went with all inclusive plan) for the moment, if i wanted something they would charge me for it, they told me just after 1pm i could have the bracelet in order to get the "benefits" of the all inclusive plan. Also, i went there by myself since my partner was going to arrive the following day and we were going to switch to another hotel; i asked the front desk lady if he could get there at 9am the following day and just spend 2 hours there, just around the pool and she told me it was impossible, i would have to pay about 70 USD just for him to be 2 hours there with no access to my room!!

Rooms: REALLY REALLY poor, unconfortable bed, bad tv signal, poor "ocean view". The room's bathroom was really bad, it smelled like chlorine all day, ew, the WC water was kinda brownish...bad impression. In the shower it was some kind of courtain that if you opened it, everyone could see you from the pool, LOL. What's with that?

Pools: They were ok, some rust here and there but nice pools overall.

Food: The worst ever, if you stay here please DO NOT ask for the all inclusive plan, really really bad food and the worst drinks ever; not even the beer was ok. Really rude waiters, this waiter even told me i couldn't seat in a table that i was already sitted in, since it was reserved, of course i didn't listen to him and continued there since the restaurant is reservations free. They make no effort at all to please customers needs.

Location: Good location, just outside the hotel you can get on the bus to go to Zihuatanejo and other beaches. Also some nice restaurants near.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PatricioGutierrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silvia1173, Manager at Hotel Fontan Ixtapa, responded to this review, August 16, 2013
Google Translation
Buenas tardes, de antemano muchas gracias por sus comentarios mismos que vamos a tomar en cuenta para mejorar nuestras areas de oportunidad. Esperemos poder atenderlo nuevamente y que Usted perciba el servicio diferente.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teslin, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 12, 2013

We stayed for the week of Feb 17-24 2013. We first of all upgraded our room to a suite which was great! They have a loft upstairs with another full washroom which was so ideal for my husband and I trying to get ready to go out in the evenings. Honestly I had never heard of Ixtapa before we pulled it up and saw the cost of it on Aircanada Vacations...1 week all inclusive from Whitehorse Yukon Territory Canada $1250.00 per person. Cheap Cheap Cheap (we pay $600.00 from Whitehorse to Calgary AB just so we can catch a flight out of the country) Ixtapa is absoloutly gorgeous and not completely commercialized is what I liked the most about it. Staying at the Fontan we were close to all the shops and if our feet were sore one day and we wanted to get to the other end of the strip we jumped on a bus which run every couple minutes or atleast it seemed that way. The buses I will admit were flippin crazy but we arrived everywhere safe for a fee of about 7 pesos (0.70 cents) . The beach in front of the Fontan is beautiful and they have parasailing along the beach which we all did for another meesly $30 US. After a couple tequilas its not even scary just rather a beautiful peaceful sightseeing tour in the clouds..lol. I read quite a few reviews in here and I was alittle worried but we didnt go expecting a 5 star, but we did get that for service most definately. We had brought toys and small gifts from the dollar store for our chambermaid and to distribute to the small children in Zihuatanejo. It was life altering let me tell you, lots of poverty in Zihuatanejo. Those kids face lit up like you wouldnt believe, it was amazing. We did a few tours such as the town tour of Zihuatanejo and visited the museums and a brick making factory in the countryside. We also went to swim with the dolphins and that was pretty amazing seeing none of us had done that before. Ixtapa Island was something we decided to do on our last full day and WOW we wished we had done it at the beginning because we would have liked to go back again. When you get to the beach that you catch the boat to Ixtapa Island there are tonnes of crocodiles and iguanas in an enclosure . You catch a water taxi over to the island. We treated ourselves to couples massage for another whooping $20 US Each and did some snorkeling. Get there early cause it fills up by about 11am. I loved this hotel because quite honestly the price we paid for our whole trip (1250 each) it was like we got the hotel and food free so we had breakfast and lunch at the hotel and ventured out and tried dinner at all the restaurants. So cheap for meals compared to what we pay up here in the great north. Already going to rebook for next February but this time 2 weeks!!!

PS - dont get cocky with the bar tenders because our hubbies did one night and they added a little extra to our hubbies drinks, which they called Mexican brandy and we ended up almost taking them to the hospital (absoloutly drugged and puking for hours) be careful. When we go back we will buy our own Vodka at duty free so we ensure this never happens again. We didnt let this ruin our trip or our view on the hotel itself but please do be careful.

Oh Yah one last thing...the fishing was amazing, this is me with my sailfish on the boat "The bloody hook"

Room Tip: Higher up gets you better views, palm trees block the lower rooms view. Suite was very nice size!!!
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Yukong1rl74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 2, 2013

Stayed March 24 - March 31, 2013. Just got back yesterday. This is NOT even a 3 star resort.
The room - A/C did not work, beds were hard, toilet flushed when it wanted to, toilet shaked when you sat on it, tv had 2 english channels & no remote, terrace barely fit 2 plastic chairs on it, no safe in room, other couples room had cockroaches. The food - TERRIBLE. Exact same thing EVERYDAY! Never seen one shrimp the entire time, chicken, pork or beef and always cooked the same way. Only two types of fruit eveyerday papaya or pineapple. Ala carte was a joke, 5 entrees to choose from, caesar salad consisted of ONE leaf of romaine lettuce with dressing. Servers and housekeeping were fantastic though ecspexcially Alberto!! Front desk not friendly at all. Drinks were so so, asked for a bahama mama several days and they only had 1/2 a banana one day to make ONE drink. Our kids were never asked to participate in any of the kids games, all the Mexican kids were chosen. Swam in pool ONCE because it was too overcrowded. If you are not on the beach before 8 am don't expect a lounge chair or an umbrella! We figured it was not going to be a 5 star but we were expecting a little bit more of a variety in the meals and a room that was a little better than what it was. The only good thing about this place is the servers other than that spend the extra little bit of money and stay somewhere else!

Room Tip: Unless you want to sweat and sleep with cockroaches stay somewhere else!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Disaster6410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Fontan Ixtapa

Property: Hotel Fontan Ixtapa
Address: Blvd Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Ixtapa
#8 On the Beach Hotel in Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Fontan Ixtapa 3*
Number of rooms: 473
Reservation Options:
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Also Known As:
Resort Fontan Ixtapa
Fontan Ixtapa Beach Resort

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