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“Great stay at the Azul!”

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Azul Ixtapa Beach Resort & Convention Center
Ranked #10 of 23 Hotels in Ixtapa
Reviewed February 7, 2013 via mobile

Our stay at the Azul Ixtapa was really wonderful.
We were there for two weeks and we really enjoyed our time. The hotel was great and the staff tried hard to make our stay pleasant. It was unique because we seemed to be one of the only guests staying there that was not Mexican. I really liked that!
The room was large with a big bathroom. It was clean and well maintained throughout our stay. There was no free wifi in the room but sometimes I could point my phone towards the pool from the window and I got wifi.
The pools were great to cool down during the hot days. There were children everywhere (to note) but there was an adult pool to get away from them when you wanted.
We were with family members who had kids and the little ones had great activities to do each day.
The beach is not white sand but it was lovely just the same. On the beach we took a kayak/ snorkel trip to the island. It was a lot of fun. Good snorkelling!
Used the gym a few times over the stay. I especially recommend the TRX class, very professional teacher!
The hotel tried hard in their restaurants. As a vegetarian, I had a few difficulties. It was difficult to get them to understand that I did not eat meat or fish. They tried to accommodate me the best they could. I never had issues with breakfast, it was usually my biggest, most complete meal. Of what I did eat, the food was good!
I would recommend the Azul Ixtapa for a sweet vacation in Ixtapa, Mexico.

  • Stayed: December 2012
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2  Thank 69Dragonfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 30, 2013

We stayed here Jan 21-28, and for the most part, really enjoyed everything.
Of course read many reviews, and have to question some of them that either rant or rave, and have no profile or any other reviews written, I have a hard time considering them genuine.
We stayed last year at the Sunscapes, another AI, and wanted to try another AI. The ratings here looked good.

We had some quirks when we arrived. We paid extra for a balcony room, and when we arrived at our room we noticed 2 water bottles, and one glass. The room safe did not work, they have a small refrigerator in the room, but nothing in it. At the Sunscape they stock them with sodas and beer, but apparently they do not do this here. The room had a king size bed, but to sit or lay on it, you sank about 75% to the bottom, as no support, it felt like just springs. I know everyone has a different opinion on mattresses, but it would have killed my wife and myself to sleep on it. She had back surgery within the last year, and we both need a firmer mattress. The front desk took me around to a few other rooms, in 2 buildings, another with a king bed, same mattress. The other option were rooms with 2 queen beds, some with firmer mattresses. That was our best option, and took it. The individual from the front desk was very committed to accomodate us, and we appreciated it. After an hour we had a new room.
There was no DVD player in the room, but they found and delivered one. No Refridge.
The bed light had a short in it and had to be swiveled upside down to work, but that got repaired the next day. The room safe in this room had to be reset as it did not work. Even then, it took two entries each time to open and close it.
We asked for face washclothes, but no one there knew what they were, and consequently did not have any. Mid stay, 2 arrived, but disappeared with housekeeping after two days. The rooms were cleaned promptly, and the beds usually turned down in the evening, along with an occasional towel animal, and chocolates on the pillows.
The room otherwise was clean, large bathroom area, the bath towels are 3X5 feet in size, very nice and large, all the shampoos, soaps and lotions.
We would have liked to have a coffee maker in the room. We asked, but never got one. In the lobby or restaurants have styrofoam 5oz cups you could fill and take to the room, but that was a chore to do. No lids, so coffee spilling along the way. They would not give me a carafe to use.
No clock in the room, this was listed as supplied in the rooms.
Water bottles are supplied everyday.
What would have been nice is to have a brochure listing all the hotel features, they have a little hotel map, but you are on your own to discover all the hotel has to offer.
There is a daily schedule one gets in the lobby in the morning listing which restaurants are open, the times, and description of the menus, they were about 75% accurate.
The hotel is kept very clean and is well maintained. We had a hall light bulb go out in our room one day, didn't mention it, and it was replaced before the end of the day.

Food: This was important to us, and we were pleasantly surprised. Its not Taco-Bell American/Mexican food, but what I would say authentic Mexican food. We found a large variety, and not much of a repeating menu. It seemed like everyday there was something new to try. It was always hot and very appetizing.
The food was not full of 'fat', like we tend to have in the U.S., and always lots of fresh fruit and juices. 6 different juices in La Terraza restaurant.
We ate at the Oyster Bar and La Terraza speciality restaurants, and found them very good.
There was a convention going on next door, that did not impact us, the hotel seemed like it was a third full. At any time only about 25% of the pool chairs were used, the restaurants not very full. The two speciality restaurants seemed like there were no more then 20-25 people eating there at any time. I am not complaining, I enjoyed not having a lot of guests there, the management mentioned that their occupancy was lower then they had forecast for. We plan our vacations later in the month of January, as schools starts up again, and places are not very full.
We never had any problem booking the speciality restaurants or any wait at any other venue.
Overall, we were very pleased with all the food, variety and the service.

Pools: As I mentioned, the pool always seemed empty. There were always plenty of open chairs to use, and since there are 3 different pool areas, there is a varietyof areas to sit at. We usually need a shady area, as we are so light skinned, and burn quickly. The waiters at the pools were always prompt to bring drinks around, like the other employees at the resort, they did a great job. We usually opted for the Pina-Colodas, no liquor, at the pools, very good and refreshing, and addicting.
They do have swimming areas roped off in the ocean, but majority of the time, we stayed at the pools.
There are life guards present around the pools, so those with little ones, could feel safe that something drastic does not happen. At times they had to blow their whistles, to keep folks from doing something they shouldn't at the pools. (Like jumping or diving).

Activities: This was great, this is a lot available to do. We did the kayaking over to Ixtapa Island, about 15 minutes each way, and were taken to the other side to snorkel. All gear is included. Anticipate 1 1/2 hours total time.
Also did the bike riding, this is an easy ride, about 5 KM round trip, and down to see the alligators, turtles, birds, iguanas, at the park just down from the resort.
We were taken out on the little Hobie Cats sailboats for a ride in the bay. This is available at 2, 3 and 4 o'clock each afternoon, when the wind kicks up.
All the employees running these always did a great job. They are to be commended.
As I mentioned there is a lot to do, but these were the only activities we were interested in.
They have a very good gym and climbing wall, and the daily schedule lists everything. You can sign up the day before, or that day, if space is available.
Also a list of activities for the younger ones. It was just my wife and myself, but the Azul is very kid friendly.

Gift Shops: We went in, but they do not accept U.S. Dollars, no U.S currency exchange at the front desk, but will take Canadian dollars. So we were out of luck to buy anything. If we bought something and put it on our credit cards, the fees and exchange rates, did not make sense for us to do.

Entertainment: Lots of variety for the kids and families during the day and evenings, but we did not attend any of the nite shows. We could see the stage shows from our balcony.

During our initial arrival, going through the process of changing rooms, and getting situated, we were informed about the New Grand Azul next door, and how the new hotel and rooms were something to consider. Apparently it took 5 years for the hotel to be completed and opened late last year. It appeared to only be about 5-10% occupied. I mentioned I could not find a web site for the new hotel, and that the Azul Ixtapa only has a web site in Spanish, not available in English. Suggested if they wanted to advertise it, to make information available in English, they would likely have more folks staying there. This led to the promise to be given a tour of the new hotel.
We agreed to this, signed a piece of paper stating that we would get an hour tour, and $600 peso's to spend at the gift shop afterwards. (Which we did, bought a Azul t-shirt and a water bottle).
We thought we would consider coming again next year and staying there, as it was new and another location to consider for the future. If they offered us a good deal/package, we would be interested.
This required each of us to bring our drivers license and our credit cards. We were told this was necessary, to get 'credit' from the credit card company for giving a tour. (What,? The reason for bringing the credit cards is so you can charge/finance the cost of their Travel Club). No numbers were taken, just shown to them. We told them we were not interested in buying into any "Time Share", and we were promised that was not what it was about. (There are others staked out in the hotel selling those as well, if you are interested).
Well, this ended up being a 3 hour sales pitch to join their "Travel Club".
This was a typical, standard selling pitch, typical of a car salesmen approach. Handed off to different salesmen, with a lot of very untruthful claims. We were told that their "Travel Club" was approved and endorsed by the United States, Federal Trade Commission, (F.T.C), and the Securities and Exchange Commission, (S.E.C.), (which is involved with stock trading), (I am a retired stock broker), the claims and very questionable statements were quite interesting.
For $19,950 U.S. Dollars, $2,000 in closing costs, and $2,000 Mexican Federal tax, and a maintenance fee of $400 to $600 a week while we stayed, we could stay at the Azul, and other locations, by buying their "points".
We asked to pull up what hotels were available in Dublin, Ireland and Barcelona, Spain, two current itineraries we are currently working on, which they did on their laptop computer. Nothing was available, these are world wide destination cities. They said they also could offer ship cruises, at better prices. We had booked a cruise recently, and inquired how much it would be through their Travel Club. It was the same price we just paid.
They had a 2010 booklet of the hotels you could stay at. No answer why they did not have a current booklet.
We were told many folks use it and are happy with it. Some folks we met while at the Azul bought into it years ago, and have had nothing but trouble dealing with it all.
These programs are sold to folks, many times, with questionable practices. Folks do not seek them out, as they financially do not make sense to purchase for the majority of people.
I did a Google search when I returned home, for their Travel Club, "Problems", and everyone has the same issue with them. paying lots of fees, poor and no service, and no resolutions, etc.
They sell them because they make lots of money on them. Do a quick calculation, and you can see it can generate millions of dollars a year for the hotel, and for the people selling them.
During the week I noticed the salesmen staking out guests in the lobby, offering and taking them on the tour, and giving them the sales pitch in the lobby areas.
We did not appreciate being "tricked" into their presentation. Much of what they told us did not make sense, their promises of their Travel Club were not very believable, it was a convoluted 'Time Share' type sales pitch.
It puts a bad light on the hotel to push this, but they do it because they make a lot of money on them.
If you are interested in seeing the new Grand Azul feel free to do so, but this is what its really all about.
I mention this, as it's part of how they operate this hotel, and if you stay here, you decide if you want to participate in it.

The Grand Azul has everything the Azul has, but its nice and new, and beautiful. Has the infinity Pool edge, they were gorgeous. The rooms have a good size Jacuzzi tubs in them, done very nicely. We could enjoy staying there.

Over all, except for the Travel Club, and minor issues, we really enjoyed the Azul, the hotel and grounds, and layout are beautiful, the food, activities, employees are all great, and would look to stay here again in the future.

  • Stayed: January 2013, traveled as a couple
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9  Thank TonySeattleWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2013

Azul Ixtapa Grand is a brand new hotel (next door to the Azul Ixtapa) that has been open for 4 months. When we booked we were told there were no children under the age of 14 allowed at the hotel however that was not the case when we arrived. Rugrats aside, the hotel is very nice however I got the feeling that they were still trying to work out the grand opening kinks.

The rooms offered are single king or double queen beds all with west-facing balconies with room-length sliders, walk-in closets, air conditioning (which shuts off when the slider or room doors are open), soaking tubs, small refrigerators, televisions and coffee pots. The floors, counter tops and tub surround are all travertine. The balcony has a glass half-wall that doesn’t obstruct the views of the water. The balconies are private with cement and glass dividers and the floors are travertine as well. Each balcony has 2 chairs, a table and a lounge chair for sunbathing; they are perfect for morning coffee as the sun rises or to watch the sun set.

All-inclusive packages are offered from $1000 pesos for 1-2 days (per person) and are discounted if you buy more days. All-inclusive passes are suggested for at least a few days since they cover alcohol and the 3 specialty restaurants the hotel offers however if we return we won’t buy a full weeks’ worth of all-inclusive like we did this time.

Beer selection is slim and includes Modelo and Negro Modelo…Corona Light can be found sporadically. Their wine and alcohol offerings are a slightly a bigger selection however we were disappointed to find they don’t have Crown Royal. :) There is a lobby bar that has plenty of seating, televisions and pool tables as well as an outdoor deck overlooking the pools. The lobby bar opens at 4pm and closes at midnight.

We surely will miss the food, delicious local offerings as well as an Asian restaurant: Bambu y Sakura; a Mexican restaurant: Flor de Agave; and an Italian restaurant: Olivo y Vid. The Restaurant Aqua offers a breakfast buffet starting at 7am and lunch buffet starting at noon. We were never disappointed with the buffet selections even though neither of us are buffet fans. Chilaquiles, scrambled eggs, breakfast meats, rolled tortillas with shredded beef or chicken, potatoes, refried beans, pork Verde, cereals, fruit, juices, pastries, desserts, omelet bar, waffles, hot cakes…and that’s just what I can remember! They vary the selections daily. Room service is also available with the all-inclusive but with an extra 70 peso charge.

Room service selections are: spagueti con salsa de tomate (spaghetti with tomato sauce), arrachera Mexicana c/sopecito (beef skirt steak with Mexican complements), pechuga de pollo a la parrilla (grilled chicken), filete de pescado a la plancha (broiled fish filet)…I must admit, it was the best spaghetti I have ever had and the other dishes were wonderful as well. They served a side of habanero sauce that I wish I could buy and take home, it was delicious. Breakfast, lunch and dessert options are also available from room service. Pre-ordered box lunches are also available for 70 pesos for daytime fishing trips.

There are three pools to choose from, one that gets the most shade until late afternoon, the smaller one with a section just for kids directly in front of the hotel and the largest one with the waterfall, the grotto bar and the infinity edge, overlooking the water. Below the infinity pool is the beach as well as a section that has private bungalow-style beds with sheets draped over them for shade. The grotto bar is a whole review in itself; large opening in the ceiling to let light in, waist deep water and tiled tables for cocktails, all behind a flowing waterfall. The bar seemed to be open only on Friday and Saturdays but it sure was nice to walk up and get a cocktail and not have to leave the pool.

Each pool is heavily manned by waiters, anxious to bring you drinks. We loved Enrique the most; he was always coming around with refills on our beers before our first two were gone. He followed us around when his station changed daily to make sure that we were always well taken care of. The US$20 tip we gave him our first day probably helped. :)

The hotel was in the process of building a new spa while we were there and we can’t wait to go back and see how it turned out.

All in all our 7 day stay at Azul Ixtapa Grand was a relaxing, warm, gastronomic delight and we will be returning to this hotel.

Room Tip: All rooms appear to have water views and the same amenities; our room was very quiet and it seems th...
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  • Stayed: January 2013, traveled as a couple
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11  Thank iplaruf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

There are many things to enjoy about Azul Ixtapa and some many people won't like. This is my third time to the resort because my husband is an original owner. With the change of ownership, we had a few concerns but it seems things are about the same as the previous owners.

You can't beat the service with the wait staff - they all work extremely hard in the restaurants, and around the pool with hundreds of people to care for. The chefs in the restaurant (Colores) stands out and greets the guests and asks if they need anything special, which we thought was a nice touch.

Sometimes the food is not the best but honestly, you can find something to fill your face. It isn't a top resort like some, but they make a lot of traditional Mexican food, plus fresh hamburgers (not patties), amazing salsa and there is alway fresh fruit. There is a decent variety of waffles, cereal, breads and eggs so really, what more do you need. I wasn't thrilled with the Italian restaurant but I am not a pasta person. Others would probably enjoy it a lot as they make the pasta for you at a station.

The entertainment (what little we watched) was really good. Do try to take in the Cena Extravaganza on Monday night. The performers are amazing when it comes to contorting their bodies. Some wonderful dancers in the troupe - quite talented.

I also took in a kayak tour to la Isla Ixtapa. Not only do you get free kayaking, they brought snorkel gear and we saw a ton of fish. The sand at the Isla is much nicer than at the resort (due to the black and gold sand), and the water was so clear. Do be careful of Jelly fish near the isla. Hard to see and we realized after we were stung. Even still, it was still my favourite part of the trip.

The hotel hasn't changed much, or the rooms since we started coming (2007) for me, and much earlier for my husband with the exception of new beds. They were quite comfortable - soft, not the typical hard Mexican bed. We never had any problems sleeping.

My husband is Spanish, and he tips well, so we were always brought the good liquor if we asked for special tequila, or special Mexican desserts.

Do try to reserve for Costa Azul, Oyster Bar and try to head to Azul Ixtapa Grand. The Tequila Aguva restaurant was great - can't beat the service but remember to TIP!

This resort is definitely meant for families. I got a kick out of watching the USA/Canadians come in and realize about 99% of the hotel is Mexican, geared, foodwise, game wise to Mexicans. For me, it makes no difference but for people that like a more Mexican feel, this place is for you. If you want to come and drink tequila until you can't see straight, maybe go elsewhere. I was told the Americanos/Canadians are at the hotel more in January-March.

One last thing to mention - the Spa in the resort gives a great massage, as well as the ladies outside of the spa, next to the resort on the beach. We enjoyed them both 2 times each.

  • Stayed: December 2012, traveled as a couple
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4  Thank Pelorojo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

This was our 3rd time at the Azul Ixtapa. The last time we stayed at the Azul Ixtapa, in 2010, the resort was called the Melia Azul Ixtapa. When we heard earlier this year that the resort had been sold and had no ties with the Melia chain we were worried. All of our worries were for nothing. To us the resort is unchanged, except you won't see anything to do with the Flintstones in the children's area. From what we could tell the staff and service levels have remained just as high as before. I will say that there were fewer people from the U.S. than the last time we stayed, however it might have been the time of year. I think an important point needs to be made about the web page for the Azul Ixtapa, that is that it is only in Spanish. There needs to be an option to view the web site in English also. I'm sure there are many people in the U.S. that when given a totally Spanish web site would reconsider their vacation choice. There were two conventions that were there during our stay but they caused little inconvenience.

We had a Jr. Suite in tower #2 on the 9th floor. We had an excellent view as do most of the rooms in the resort. The bed was comfortable, and housekeeping did a great job each day.

There are three buffet restaurant choices and two a la carte restaurants. We ate breakfast at Colores buffet each morning. There was always a good selection of food as well as well as an omelet station. We ate lunch by the pool at the snack bar each day. They had burgers and hot dogs, french fries, chicken and pizza. For dinner you are able to eat at one of the open buffets or at one of the ala carts. You are able to make several reservations at the a la carte's depending on the length of you stay. For our 7 night stay we were able to make 3 reservations. The choices for the a la carte's were the Costa Azul and the Oyster Bar. I prefer the food at Costa Azul but the Oyster bar is right on the water. The filet that was served at the Costa Azul rivals our filets in MN. The Oyster Bar has a Surf and Turf that is also excellent. You will not leave hungry from either. We were able to see our friend Julio who is now a waiter in Costa Azul.

The pools are large and clean. Never had a problem finding a chair for the day. The pool waiters do an excellent job. Much thanks to Ahonel, Salvador, Erick, Fernando and Francesco. These guys have a hard job but always seemed in good spirits. The bartenders were always happy to make drinks.

Playa Linda
If you are up for a beach walk you can visit Playa Linda which is about 1/2 mile from resort. Shopping and restaurants can be found there. We ate at La Palapa and found the food very good. Ask for Margarito. If you are thinking of going into Ixtapa and want to avoid the cab fare you can catch the bus down at Playa Linda for 9 pesos(less than 90 cents) each way.

We were lucky to meet a couple from CO., Lyle and Mary, and a rancher from MT., Buster. They made our vacation more enjoyable and we hope to see them again next year.

In closing I would just like to say if you are thinking about going to the Azul Ixtapa but are concerned about ownership changes or lack of reviews, don't worry about it the resort is great and you will have a great time.

Room Tip: Upper floors for a better view.
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  • Stayed: December 2012, traveled as a couple
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6  Thank trharts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

Wow, this resort was better than I expected. There's something for all age groups. I was here for a 4 day business trip and the convention and service set up was excellent. The variety of food, customer service, the guys at the bar were funny and entertaining, there was always something to do here and service was excellent! If you have kids, there's plenty of activities set up, if you have teenagers there's rifle shooting (safe), jet skiing (not included), fishing, clubs for the adults. A beautiful scenic restaurant by reservation only if you wanted a romantic dinner was open on certain days of the week. Drinks were great and club on site, so there was really no need to leave the hotel. In the morning you could enjoy the sunny weather by jumping into there swim up bar and order yourself a bloody mary.

  • Stayed: April 2012, traveled on business
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Thank lilyramirezzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

Stayed for three nights in October. I was impressed with the hotel. Food was better than I expected - good choices and everything seemed fresh. Went kayaking and snorkeling which was a lot of fun. Hotel was kept very clean and there were lots of activities going on.

  • Stayed: October 2012, traveled on business
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4  Thank JLC830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melia A, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this reviewResponded December 6, 2012

Dear Guest:

Thank you for your comments regarding your recent stay with us, and we would like to express our gratitude for your kindly preference.

We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.


General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Azul Ixtapa Beach Resort & Convention Center

Address: Boulevar Paseo Punta Ixtapa s/n Lote 2 | Zona Hotelera II, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Ixtapa
#6 Romantic Hotel in Ixtapa
#7 On the Beach Hotel in Ixtapa
#7 Top resorts Hotel in Ixtapa
Price Range: $164 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Azul Ixtapa Beach Resort & Convention Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Melia Azul Ixtapa Hotel Ixtapa
Sol Melia Azul Ixtapa
Sol Melia Ixtapa

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