This was the third time that we stayed at this hotel. We loved it for the Mexican ambiance, the always friendly staff and the great beach. This year it was very different, it has turned into a party hotel. The extremely loud music can be heard all over the resort including our room, it also seems to encourage the party people in the pool to shout and scream too. We moved to the far end of the beach but the booming music persisted forcing us to leave. I asked the person on the music if could turn it down a bit, he said "no". I asked the duty manager at the desk but he said he would talk to his manager. Some people seem to enjoy the music but it should no be at the expence of the other guests.
Judging from the other responses from the marketing manager he seems to only talk about the wonderful beach and the fireworks, not addressing problems so we will just vote with our feet and not come back. Too bad because we really enjoyed the hotel on previous trips.More
- Free parking