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“Corporate Vacation” 5 of 5 bubbles
Review of Holiday Inn Resort Ixtapa

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Holiday Inn Resort Ixtapa
Ranked #15 of 23 Hotels in Ixtapa
Elgin, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Corporate Vacation”
5 of 5 bubbles Reviewed December 15, 2012

As a first time visitor to Ixtapa and this resort I was blown away by the level of friendly service provided, starting by welcoming our group at the airport and continuing thru our 5 day stay. The resorts top amenity is the staff, with smiling faces and genuine caring with an anticipation of your needs that was amazing. Along with a great beach and great food our vacation was perfect.

Hratch B

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Hratch B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Presidente_Ixtapa, General Manager at Holiday Inn Resort Ixtapa, responded to this review, January 5, 2013
Dear Guest,

Thank you very much for your time and for posting your comments in Trip Advisor.

We appreciate your feedback because it helps us to increase our levels of services.

We hope to welcome you again and Happy New Year 2013.

Best regards,

The General Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,113 reviews from our community

Traveler rating
    330
    350
    193
    119
    121
See reviews for
409
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 5, 2012

We enjoyed a great 2 week vacation at this resort. This is our second time at the resort and we would not hesitate to return. We had exceptional service from the very efficient conceige Jorge from the moment we arrived. He was there to assist us with our every need. Ricardo the chef was also instrumental in making sure we had great meals cooked in accordance with our food allergies, not only were they tasty, but beautifuly presented. Thanks to all the staff who served us, Captain Abel and all his servers, and also the cleaning lady, who always left our room nice and clean and made sure we had a lovely towel creation each day.

Room Tip: room 3350 overlooks the beach
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 140914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spirit Lake, Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 17, 2012

Once again we had a great time at the resort. Our friend Jorge went out of his way to make every thing perfect. At the restaurants the food servers were very friendly and helpful and the people at the front desk greeted us every day. We have no fear and feel very safe at all times when we are there. We have been going here for over 15 years and I am sure will make it 16. Our 3 weeks were the best. Cleo at the towels and the activites guys were great and did a superb job.

Room Tip: I really think all their rooms are good and most have a view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Martha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring Branch, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 7, 2012

We spent our honeymoon at this hotel in November 1987. Just got back from celebrating our 25th anniversary at the same hotel. WOW! what a difference. Very clean, service was impecible, and food was abundant and delicious. The excurisons were excellent and well worth the prices. We felt very comfortable and safe as we traveled in both Ixtapa and Zihuatanejo throughout the various marekt places. The obvious presence of both federal and military police gave us a sense of security that allowed us to go anywhere we wanted without concern. Love sharing our stories and pictures with family and friends. Highly recommend this hotel and destination.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lee m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

We have been going here for the past 8 years and this Feb will make number 9..The Staff is wonderful and will go out of there way to please you and make sure you have a great vacation. I have gotten to meet many of the staff members and we are now email buddies as well. This place is great that is why we call this place out 2nd home

Room Tip: all the rooms are nice. We like to stay on the ocean front But really how much time do you spend in...
See more room tips
  • Stayed February 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank brybs03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Presidente_Ixtapa, Manager at Holiday Inn Resort Ixtapa, responded to this review, December 5, 2012
Dear Customer;

Thanks you for sharing your great experience in Tripadvisor.

We are sincerely happy that you choose our hotel as your second home !!! It is a privilege to welcome you and every year our staff are so happy to receive you again… And the most important for us is that you enjoy every moment of your stay. And for me, your feedback is important also your objectivity.

Thanks again and see you next year.

Best regards
The General Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 22, 2012

My family and I stayed at this hotel for 3 nights. Hotel stuff was excellent, anything outside the rooms was A+ food, pool, view, and room service. Room was below 2stars rating a/c not working properly, I requested to change my room, and they showed my at least 3 more rooms, but all rooms had the same problem. Not a nice problem to deal with in hot and humid weather. One more thing I hated that I was sent to a timeshares like presentation now they are calling it (vacational nights or noches vacacionales) so wrong when people is trying to relax and just have fun with their family. One thousand thanks to all the hotel stuff for their excellent service. (to the manager please address this problem so it will match your awesome people)

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Javier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Presidente_Ixtapa, General Manager at Holiday Inn Resort Ixtapa, responded to this review, October 23, 2012
Dear guest,

Thank you very much for taking your time to post your comments in TA. Your feedback is very important for us and helps us to improve our service.

I am very happy to hear you enjoy the hotel with your family. Our staff is very focus on the service and always try to make you feel “home”. In reference of the food, our Chef prepares his menus to give to our guest a sample of the typical Mexican food and more especially from Guerrero. And our variety of buffet and a la carte restaurant, give you the opportunity to taste different cuisine (French, Italian, Sushi).

I am very surprise about your comment about the A/C, because usually our rooms have a good temperature for this latitude and my chief engineer did not report any problem with the A/C during your stay. And I imagine this inconvenient make you rating the room 2 stars because our rooms have all the facilities of 5 stars: 60m2, flat screen TVs, Safe deposit, duvet, iron board, etc…

In reference to the Club, after the check-in they give you all the information about the hotel´s facilities, the restaurant schedule, etc… And they will invite you to their presentation, but you are free to accept or not to assist.

Thank you again for your comments and I promise you that for your next stay you will not have any complain about the A/C or the Club.

Best regards,

SMC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonquin, Illinois, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 4, 2012

I stayed at this hotel with 20 other coworkers for a management retreat. All of us work in hotels and know the importance of customer service and a comfortable and clean stay. This exceeded my expectations by far! All of the staff was incredibly courteous from the front desk to the maid to the concierge. We were always greated with a big smile and asking us what we were doing for the day and if they could help with anything. We knew the staff by name and they knew us by name! If I could take all of the staff and bring them back to my hotel I would! Each and every staff member was wonderful!

Room Tip: The presidential suite was beyond amazing so if you can splurge for it, its worth it!
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sophiemonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Presidente_Ixtapa, General Manager at Holiday Inn Resort Ixtapa, responded to this review, October 9, 2012
Dear guest,

Thank you for taking your time to post your comments in TripAdvisor. I am glad that you enjoy our customer service. Our staff is very focused on the service because we know that hospitality is synonym of “service” and a smile can make your day!!!

And if you take some staff from the Hotel, I would be very proud and sad at the same time because you will take with you part of the InterContinental Presidente Ixtapa Family.

Thank you again for you feedback and I hope to see you soon.

Best regards,

SMC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Ixtapa

Property: Holiday Inn Resort Ixtapa
Address: Boulevard Ixtapa S/N | Lote 2, Ixtapa, Zihuatanejo 40880, Mexico (Formerly InterContinental Presidente)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Ixtapa
#11 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Resort Ixtapa 3.5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Intercontinental Presidente Ixtapa Hotel Ixtapa
Presidente Intercontinental Ixtapa
Intercontinental Ixtapa
Ixtapa Presidente
Presidente Hotel Ixtapa
Presidente Ixtapa

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