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“3 day stay” 3 of 5 stars
Review of Holiday Inn Resort Ixtapa

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Holiday Inn Resort Ixtapa
Ranked #14 of 23 Hotels in Ixtapa
Killeen
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“3 day stay”
3 of 5 stars Reviewed October 22, 2012

My family and I stayed at this hotel for 3 nights. Hotel stuff was excellent, anything outside the rooms was A+ food, pool, view, and room service. Room was below 2stars rating a/c not working properly, I requested to change my room, and they showed my at least 3 more rooms, but all rooms had the same problem. Not a nice problem to deal with in hot and humid weather. One more thing I hated that I was sent to a timeshares like presentation now they are calling it (vacational nights or noches vacacionales) so wrong when people is trying to relax and just have fun with their family. One thousand thanks to all the hotel stuff for their excellent service. (to the manager please address this problem so it will match your awesome people)

  • Stayed July 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Javier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Presidente_Ixtapa, General Manager at Holiday Inn Resort Ixtapa, responded to this review, October 23, 2012
Dear guest,

Thank you very much for taking your time to post your comments in TA. Your feedback is very important for us and helps us to improve our service.

I am very happy to hear you enjoy the hotel with your family. Our staff is very focus on the service and always try to make you feel “home”. In reference of the food, our Chef prepares his menus to give to our guest a sample of the typical Mexican food and more especially from Guerrero. And our variety of buffet and a la carte restaurant, give you the opportunity to taste different cuisine (French, Italian, Sushi).

I am very surprise about your comment about the A/C, because usually our rooms have a good temperature for this latitude and my chief engineer did not report any problem with the A/C during your stay. And I imagine this inconvenient make you rating the room 2 stars because our rooms have all the facilities of 5 stars: 60m2, flat screen TVs, Safe deposit, duvet, iron board, etc…

In reference to the Club, after the check-in they give you all the information about the hotel´s facilities, the restaurant schedule, etc… And they will invite you to their presentation, but you are free to accept or not to assist.

Thank you again for your comments and I promise you that for your next stay you will not have any complain about the A/C or the Club.

Best regards,

SMC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Algonquin, Illinois, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 4, 2012

I stayed at this hotel with 20 other coworkers for a management retreat. All of us work in hotels and know the importance of customer service and a comfortable and clean stay. This exceeded my expectations by far! All of the staff was incredibly courteous from the front desk to the maid to the concierge. We were always greated with a big smile and asking us what we were doing for the day and if they could help with anything. We knew the staff by name and they knew us by name! If I could take all of the staff and bring them back to my hotel I would! Each and every staff member was wonderful!

Room Tip: The presidential suite was beyond amazing so if you can splurge for it, its worth it!
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sophiemonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Presidente_Ixtapa, General Manager at Holiday Inn Resort Ixtapa, responded to this review, October 9, 2012
Dear guest,

Thank you for taking your time to post your comments in TripAdvisor. I am glad that you enjoy our customer service. Our staff is very focused on the service because we know that hospitality is synonym of “service” and a smile can make your day!!!

And if you take some staff from the Hotel, I would be very proud and sad at the same time because you will take with you part of the InterContinental Presidente Ixtapa Family.

Thank you again for you feedback and I hope to see you soon.

Best regards,

SMC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High River, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 3, 2012

We had a terrible experience and should have written in sooner. They moved us 3 times. The first room had blood in the sink, had not been cleaned and had horrible black mold everywhere. The second room, same thing but it was late so my husband stayed on a cot and my daughter and I slept in the gross bed. The next day after hours of complaining they moved us to a balcony room - not much better and still horrible mold. We ended up with a bacterial infection in our stomaches from the food as well that took 3 months to recover from. Do not stay here! They didn't help us at all and then wanted to charge us for the upgraded room.

  • Stayed February 2012, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank anniversary33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Ixtapa, responded to this review, September 18, 2012
Dear anniversary33,

Thank you for taking the time to review our property. We apologize for the inconveniences experienced during your stay. We are sincerely concerned when situations like these occur, and would like to investigate further. We have sent you a private message to obtain additional information about your stay.

Sincerely,


Myrna M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Ixtapa hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 21, 2012

The buffet always was poorly organized as no one obey the line to get food and food was not always maintain nice looking. My room had the cable disconnected call front desk for service end up fixing it myself there never a follow up call on that as if they just blow the problem away. Last night power was out and no one was good to let us know what was the problem Never got an apologie for the inconvenience The hotel is just ok but nowhere close to 5 star

  • Stayed August 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Benjaminmartinez1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Ixtapa, responded to this review, September 10, 2012
Dear Benjaminmartinez1000,

Thank you for taking the time to relay your comments regarding our property during your recent stay. I am sorry you were not satisfied with the food the service you received during your stay. This is certainly not the impression we wish to project to our guests. I hope that you do not let this experience tarnish your faith in us. We take our customer reviews very seriously and really use them to better the quality and guests services we offer in the future.

If there is anything you need next time you stay with us, please do not hesitate to contact the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enderlin, North Dakota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 19, 2012

Fantastic been here twice now. Feb 2010, Feb 2012 and going back Feb, 2013 just booked 12 nights 13 day trip. Took 10 friends with us this last year they loved it. Staff fantastic, Carmen is the best, Jesus is wonderful, Jorge is great!!! We had a small problem with Orbitz with whom we booked through no fault of the hotels at all. The hotel worked with us pretty well on it. Some of us girls toook a tour to the tile factory, coconut platation and to Petatzlan (spelling??) it was wonderful and felt perfectly safe. The church there is gorgeous, we will be going back there again on 2013 trip to see more of it and spend more time there our tour guide was great. The hotel is right on the beach, fantastic, the food is good but can get to be repetitive, try to mix it up. Would love to see more seafood choices being we are at the ocean. But overall a wonderful, fantastic trip and can't wait for 6 of us to get there this coming year!!!

Room Tip: Ask for the superior pool view rooms behind the lobby, no tower, call the hotel and make sure your r...
See more room tips
  • Stayed February 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kristy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
90 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 stars Reviewed August 17, 2012

It's not the first time i went there, and i did return because the services... Sea Front Rooms are great, pool is nice and location is perfect! The best thing i can tell you about my customer experience is the proffessionnal service of the concierge! His name is Jorge, and day after day, he's there to answer any question or help you if you need something!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Thaiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 18, 2012

This is an excellent cost-value resort, the hotel facility is very good but please do not make the mistake to expect someting compared with a big city Presidente Intercontinental hotel, if you want to have the most luxury room you may need to book it with the hotel directly and not to the low rate you may get through this site that are mostly the standard rooms. The food was very good in quality and taste.

Room Tip: Pool rooms are noisy
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MiguelAngel_G120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Ixtapa

Property: Holiday Inn Resort Ixtapa
Address: Boulevard Ixtapa S/N | Lote 2, Ixtapa, Zihuatanejo 40880, Mexico (Formerly InterContinental Presidente)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Ixtapa
#10 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Resort Ixtapa 3.5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Intercontinental Presidente Ixtapa Hotel Ixtapa
Presidente Intercontinental Ixtapa
Intercontinental Ixtapa
Ixtapa Presidente
Presidente Hotel Ixtapa
Presidente Ixtapa

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