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“Terrible!” 1 of 5 stars
Review of Krystal Ixtapa

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Krystal Ixtapa
Ranked #21 of 24 Hotels in Ixtapa
Grand Rapids, Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Terrible!”
1 of 5 stars Reviewed April 10, 2012

This hotel is the last place you want to stay if you’d like a tranquil vacation. Ixtapa is a beautiful place, that’s why we decided to return. Our stay was part of an all-inclusive vacation package. I’m not going to beat around the bush with any fluff on this hotel. The management has zero (CERO in Spanish) training in hospitality. Rooms are small and the typical Mexican flair. By no means are they updated or clean to the lowest hotel standard in the US. The food was less desirable than a school cafeteria. Hot dogs for lunch, hot dogs in BBQ sauce for dinner and what do you know HOT DOGS labeled as sausage the next morning on the breakfast buffet. No swim up pool bar as advertised and no adult only pool as advertised. Don’t bother putting in any complaints with the front desk…THEY don’t care. The manager…Yeah he doesn’t care either. I do my fair share of traveling and this is the 1st time I’ve ever written a review. This is to warn you in advance not to waste your vacation and hard earned money at the Krystal.

Room Tip: Stay somewhere else!
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  • Stayed April 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank postm34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, August 30, 2012
Hi!!

Thanks for your suggestions... we really sorry that you didn´t have a great vacation staying with us... we´re working on it.. we hope you give us other chance to prove you our good service..

Thanks again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 22, 2012

Ixtapa is a beautiful place to see. Very friendly people and very safe feeling! Our second time to the Krystal and as the first time very happy with accomodations, staff, and beach location. Rooms have pretty much been all remodeled. All rooms are ocean view so don't pay any extra when booking. Very clean, excellent staff, and good food always available. It's a smaller place and that's what we like the best, service is incredible around the pool, it's a holiday to relax. Some evenings are quiet, some evenings they have things going on if you want to join in. Great shopping and restaurants and everyday is HOT!
They have beautiful sunsets, highly recommend the evening Picante catermeran tour, good time!

Room Tip: The higher the floor the more you see!
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank RJFCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, August 30, 2012
Hi!!!

Thanks for your comments... we´re glad to hear you had good vacations..
We would like you to be here in a future...

Have a nice day!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 20, 2012

We were sad that the Dorado Pacifico changed to all-inclusive but the Krystal offers a good, affordable alternative. If this hotel fits in your budget, go for it, you'll have a great trip! Check-in went well (we arrived very early, 10:30 a.m.) and everyone was very accommodating about storing our luggage and directing us to the restrooms to change. Once at the pool, Jose took care of our order for lunch and drinks (simply charge to your room if you're non-AI) and provided consistently good service all week. Menus are available for eating at the hotel restaurants and breakfast looked yummy.
The rooms have been updated with new bathrooms, the mattress was comfortable and our view was wonderful. This hotel is very quiet, no discos to ruin your sleep and the elevators worked fine. The staff is continually cleaning the pool area, it's immaculate. During the week the occupancy was lower and plenty of chairs were available in the pool area. Our only disappointments were the swim up bar, which has been closed permanently, and the inconsistent activity schedule. The first couple of days there was nothing going on other than bingo. But our last two days there was yoga, pool volleyball, water aerobics, a cooking demonstration, beach volleyball, etc. People who had been at the hotel awhile (one couple had been there 4 weeks!) said that this was the best two days of activities so far, that the person in charge was new and not very reliable about scheduling things.
We would certainly return to the Krystal, especially for the price we paid! It was a great place as a home base for exploring and enjoying Zihua and Ixtapa.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank obsession57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, August 30, 2012
Thank you for your comments...

We´re really glad to hear that you spend such a good time with us...

Hope to see you soon.... Thanks again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 23, 2012

I thought the hotel was great value. The location is beautiful & the fact that you're right in town makes it convenient. They offer dinner coupons to other restaurants which is also a good idea. The food in the hotel was tasty too. My friend & I had an ocean view, it was fantastic!! People were very warm & friendly.

  • Stayed February 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank Redlemon9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed February 15, 2012

Was disappointed in friendliness of staff and cleaniness of hotel. Did not have wash clothes available and minimal hand towels. I was used to staying at the Dorado Pacifico, which is far superior to the Krystal. Would not recommend a repeat visit.

  • Stayed January 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank EmmaSue68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isanti
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 1, 2012

The Ixtapa Krystal is a solid hotel, located within walking distance of many great activities in the heart of a beautiful beach. The rooms are a bit outdated, but were generally clean and spacious with nice balconies for sunset watching. Location, location, location is right on!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
7 Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico DF
Level Contributor
157 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed December 27, 2011

The hotel location is very good; you have many restaurants at a walking distance. The food in the hotel is just OK, nothing special, I wouldn’t recommend the all-inclusive, we had breakfast everyday and got tired after 3 days.

Even though in other reviews people complained about the elevators, they still do not work properly, there are 3 elevators from which 1 worked OK and the other one worked sometimes which caused sometimes many people to wait or even use the stairs.

The room was OK; I was on a refurnished room (only the bathroom). The double beds are small for two adults.

There were some activities organized by the hotel which were good (water polo, volleyball, etc.). In the beach, you can find water sports such as parachute, wave runners, catamaran, etc.

In summary:
Pros: Location, pool (was a waterfall and a slide), Price
Cons: elevators not working properly, small beds

Room Tip: Choose the upper floors which were refurnished
See more room tips
  • Stayed December 2011, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
7 Thank Roque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Krystal Ixtapa

Property: Krystal Ixtapa
Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Official Description (provided by the hotel):
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal

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