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Review of Krystal Ixtapa

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Krystal Ixtapa
Ranked #15 of 23 Hotels in Ixtapa
Reviewed March 22, 2012

Ixtapa is a beautiful place to see. Very friendly people and very safe feeling! Our second time to the Krystal and as the first time very happy with accomodations, staff, and beach location. Rooms have pretty much been all remodeled. All rooms are ocean view so don't pay any extra when booking. Very clean, excellent staff, and good food always available. It's a smaller place and that's what we like the best, service is incredible around the pool, it's a holiday to relax. Some evenings are quiet, some evenings they have things going on if you want to join in. Great shopping and restaurants and everyday is HOT!
They have beautiful sunsets, highly recommend the evening Picante catermeran tour, good time!

Room Tip: The higher the floor the more you see!
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  • Stayed: March 2012, traveled as a couple
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4  Thank RJFCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this reviewResponded August 30, 2012

Hi!!!

Thanks for your comments... we´re glad to hear you had good vacations..
We would like you to be here in a future...

Have a nice day!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 - 204 of 956 reviews

Reviewed March 20, 2012

We were sad that the Dorado Pacifico changed to all-inclusive but the Krystal offers a good, affordable alternative. If this hotel fits in your budget, go for it, you'll have a great trip! Check-in went well (we arrived very early, 10:30 a.m.) and everyone was very accommodating about storing our luggage and directing us to the restrooms to change. Once at the pool, Jose took care of our order for lunch and drinks (simply charge to your room if you're non-AI) and provided consistently good service all week. Menus are available for eating at the hotel restaurants and breakfast looked yummy.
The rooms have been updated with new bathrooms, the mattress was comfortable and our view was wonderful. This hotel is very quiet, no discos to ruin your sleep and the elevators worked fine. The staff is continually cleaning the pool area, it's immaculate. During the week the occupancy was lower and plenty of chairs were available in the pool area. Our only disappointments were the swim up bar, which has been closed permanently, and the inconsistent activity schedule. The first couple of days there was nothing going on other than bingo. But our last two days there was yoga, pool volleyball, water aerobics, a cooking demonstration, beach volleyball, etc. People who had been at the hotel awhile (one couple had been there 4 weeks!) said that this was the best two days of activities so far, that the person in charge was new and not very reliable about scheduling things.
We would certainly return to the Krystal, especially for the price we paid! It was a great place as a home base for exploring and enjoying Zihua and Ixtapa.

  • Stayed: March 2012, traveled with family
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2  Thank obsession57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this reviewResponded August 30, 2012

Thank you for your comments...

We´re really glad to hear that you spend such a good time with us...

Hope to see you soon.... Thanks again!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2012

I thought the hotel was great value. The location is beautiful & the fact that you're right in town makes it convenient. They offer dinner coupons to other restaurants which is also a good idea. The food in the hotel was tasty too. My friend & I had an ocean view, it was fantastic!! People were very warm & friendly.

  • Stayed: February 2012
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4  Thank Redlemon9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2012

Was disappointed in friendliness of staff and cleaniness of hotel. Did not have wash clothes available and minimal hand towels. I was used to staying at the Dorado Pacifico, which is far superior to the Krystal. Would not recommend a repeat visit.

  • Stayed: January 2012, traveled with friends
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Thank EmmaSue68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2012

The Ixtapa Krystal is a solid hotel, located within walking distance of many great activities in the heart of a beautiful beach. The rooms are a bit outdated, but were generally clean and spacious with nice balconies for sunset watching. Location, location, location is right on!

  • Stayed: January 2012, traveled as a couple
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7  Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

The hotel location is very good; you have many restaurants at a walking distance. The food in the hotel is just OK, nothing special, I wouldn’t recommend the all-inclusive, we had breakfast everyday and got tired after 3 days.

Even though in other reviews people complained about the elevators, they still do not work properly, there are 3 elevators from which 1 worked OK and the other one worked sometimes which caused sometimes many people to wait or even use the stairs.

The room was OK; I was on a refurnished room (only the bathroom). The double beds are small for two adults.

There were some activities organized by the hotel which were good (water polo, volleyball, etc.). In the beach, you can find water sports such as parachute, wave runners, catamaran, etc.

In summary:
Pros: Location, pool (was a waterfall and a slide), Price
Cons: elevators not working properly, small beds

Room Tip: Choose the upper floors which were refurnished
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  • Stayed: December 2011, traveled with family
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7  Thank Roque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2011

Well, I just thought I would tell everyone about our trip to Ixtapa on the 5th of April this year. We arrived in Zihuantenajo on time, and so we arrived at the Krystal on time also. Checked into our room ,the Krystal staff were not so nice unfortunately, they made us feel like we interrupted their day by checking in, I mean really, how dare we disturb them???
The beach area was kept clean, and there were plenty of seats available, so we were happy about that. After a bit, we went to eat. We did the all inclusive package . The food was okay the first night, they had some Mexican, and they tried some Canadian. We did not really care because it was the first night and we were really tired anyway.
Our room was clean enough, as long as the bed and bathroom were clean, I really did not care. The rest of our holiday there, the bed was always clean and so was the bathroom.
From that first night on, some things just got worse at the Krystal. Every day the food was the same. Not just the same food, but the actual food from the meal before was re-used for 2 to 3 meals after that!! Our potatoes for breakfast were also the potatoes at lunch and supper, or supper that night and then the next breakfast, they would just add more stuff to try to hide the re-used food. The meat and pasta from lunch was then the meat for supper and then soup the next day, also main meat in the next lunch too. It got so bad we could not eat there. We asked if we could use the fridge, because they keep the fridges in your room locked. We went out for supper and ordered extra for a snack later because the Krystal does not have any snacks available, we were also going to get some food and bring it to our room for lunches so we could at least have something fresh every day. Well, we made 3 calls to the front desk to unlock our fridge, and they never did. We were also informed if we use the fridge we had to pay a $5.00 US per day rental for it. While we were being informed of the rental, we were also informed that we could use the coffee pot in our room, but had to pay for our coffee and anything we may have used from the fridge if it were to be unlocked. We were aloud 1 bottle of water between the 2 of us per day in our room, and that was that. So the snacks we brought back to our room went bad because they never did unlock the fridge.....was I happy??? NOPE!!! We ( and a few others ) complained large!! And most of us were already getting stomach issues because of this food we had eaten at this hotel.
Thank god for our West Jet reps because they not only told us where we could get some good food, but told us how to get there. One rep ( Ulises) took us down to where the safest food was supposed to be. Most of the people that were at the Krystal were in these same restaurants everyday too, most would not eat at the hotel anymore. None of us were happy about the re-used food we were being served. Our West Jet reps were busy with all of us for meals that’s for sure!!! The last couple days we were there, we were tired because we were not well , and so spent a little more time at the hotel and decided to try to eat there again. Well the food was the same as it was when we got there originally!!! We ate it anyway trying mostly soups hoping it would help. Big mistake!! We both ended up getting sicker ...........we spent the first week at home on prescription medication because of how sick we were!!! It was not good!!! We also found out that alot of the other guest also spent the first 5 days home on meds because of the food in the Krystal, they too were really mad!! I can tell you, if it were not for the West Jet reps we had at our hotel, we would never known where to go for good safe meals because the hotel food was horrible, the hotel only served some beverages as all inclusive, not a very good list to choose from either, and we would never have found any good shopping either, cause the front desk people did not want to talk to you about the area either. When I tried to ask them, they only said that “our West Jet Vacation advisers would be back the next day and we could ask them.” Not so helpful if you ask me!! They really did not want to talk to any of the guests at all as we heard this same comment from the others we met there.
The Krystal is also the ONLY hotel in Ixtapa that does not do currency exchange for its guests. We had to find the bank and do it that way. They did tell us at the front desk that we had to go to the bank and that we had to take a photo copy of our passport with us and a second picture ID also. So we took our passports to the front desk to copy for the bank. Weeeeelllllll, they used recycled paper to make the copies which we thought was okay, we then walked 20 mins to get to the bank to find out that they will not take recycled paper, and that the hotel had been told. Back we walked for another 20 mins to get another copy. The front desk then said they only do 2 free copies, then we have to buy them. The 2 free ones they did on recycled paper, so we took our passports because by this time, we were getting angry and just wanted to go get some breakfast cause we were hungry.

So between the lack of friendly people ( and that is a large lack ), and the crappy food ( more like toxic food), I would not recommend this hotel as an all inclusive, or as a good holiday spot. Ixtapa itself is ok I guess, but not the Krystal!!
We will never stay at a Krystal anywhere ever again, this was the worst experience EVER!!!!!!!!

Room Tip: There are none, just do not pay for ocean view as it is a farce...............
See more room tips
  • Stayed: April 2011, traveled as a couple
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5  Thank Allieoop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Ixtapa
Price Range: $76 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Official Description (provided by the hotel):
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal

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