Well, I just thought I would tell everyone about our trip to Ixtapa on the 5th of April this year. We arrived in Zihuantenajo on time, and so we arrived at the Krystal on time also. Checked into our room ,the Krystal staff were not so nice unfortunately, they made us feel like we interrupted their day by checking in, I mean really, how dare we disturb them???
The beach area was kept clean, and there were plenty of seats available, so we were happy about that. After a bit, we went to eat. We did the all inclusive package . The food was okay the first night, they had some Mexican, and they tried some Canadian. We did not really care because it was the first night and we were really tired anyway.
Our room was clean enough, as long as the bed and bathroom were clean, I really did not care. The rest of our holiday there, the bed was always clean and so was the bathroom.
From that first night on, some things just got worse at the Krystal. Every day the food was the same. Not just the same food, but the actual food from the meal before was re-used for 2 to 3 meals after that!! Our potatoes for breakfast were also the potatoes at lunch and supper, or supper that night and then the next breakfast, they would just add more stuff to try to hide the re-used food. The meat and pasta from lunch was then the meat for supper and then soup the next day, also main meat in the next lunch too. It got so bad we could not eat there. We asked if we could use the fridge, because they keep the fridges in your room locked. We went out for supper and ordered extra for a snack later because the Krystal does not have any snacks available, we were also going to get some food and bring it to our room for lunches so we could at least have something fresh every day. Well, we made 3 calls to the front desk to unlock our fridge, and they never did. We were also informed if we use the fridge we had to pay a $5.00 US per day rental for it. While we were being informed of the rental, we were also informed that we could use the coffee pot in our room, but had to pay for our coffee and anything we may have used from the fridge if it were to be unlocked. We were aloud 1 bottle of water between the 2 of us per day in our room, and that was that. So the snacks we brought back to our room went bad because they never did unlock the fridge.....was I happy??? NOPE!!! We ( and a few others ) complained large!! And most of us were already getting stomach issues because of this food we had eaten at this hotel.
Thank god for our West Jet reps because they not only told us where we could get some good food, but told us how to get there. One rep ( Ulises) took us down to where the safest food was supposed to be. Most of the people that were at the Krystal were in these same restaurants everyday too, most would not eat at the hotel anymore. None of us were happy about the re-used food we were being served. Our West Jet reps were busy with all of us for meals that’s for sure!!! The last couple days we were there, we were tired because we were not well , and so spent a little more time at the hotel and decided to try to eat there again. Well the food was the same as it was when we got there originally!!! We ate it anyway trying mostly soups hoping it would help. Big mistake!! We both ended up getting sicker ...........we spent the first week at home on prescription medication because of how sick we were!!! It was not good!!! We also found out that alot of the other guest also spent the first 5 days home on meds because of the food in the Krystal, they too were really mad!! I can tell you, if it were not for the West Jet reps we had at our hotel, we would never known where to go for good safe meals because the hotel food was horrible, the hotel only served some beverages as all inclusive, not a very good list to choose from either, and we would never have found any good shopping either, cause the front desk people did not want to talk to you about the area either. When I tried to ask them, they only said that “our West Jet Vacation advisers would be back the next day and we could ask them.” Not so helpful if you ask me!! They really did not want to talk to any of the guests at all as we heard this same comment from the others we met there.
The Krystal is also the ONLY hotel in Ixtapa that does not do currency exchange for its guests. We had to find the bank and do it that way. They did tell us at the front desk that we had to go to the bank and that we had to take a photo copy of our passport with us and a second picture ID also. So we took our passports to the front desk to copy for the bank. Weeeeelllllll, they used recycled paper to make the copies which we thought was okay, we then walked 20 mins to get to the bank to find out that they will not take recycled paper, and that the hotel had been told. Back we walked for another 20 mins to get another copy. The front desk then said they only do 2 free copies, then we have to buy them. The 2 free ones they did on recycled paper, so we took our passports because by this time, we were getting angry and just wanted to go get some breakfast cause we were hungry.
So between the lack of friendly people ( and that is a large lack ), and the crappy food ( more like toxic food), I would not recommend this hotel as an all inclusive, or as a good holiday spot. Ixtapa itself is ok I guess, but not the Krystal!!
We will never stay at a Krystal anywhere ever again, this was the worst experience EVER!!!!!!!!
- Official Description (provided by the hotel):
- Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more less
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- Also Known As:
- Krystal Ixtapa Hotel Ixtapa
- Nh Krystal Hotel Ixtapa
- Nh Krystal Resort Ixtapa
- Nh Krystal Ixtapa
- Ixtapa Krystal