Santa Fe/Santa Cruz.
We made a booking through DHR for a Junior Suite in the Santa Fe Hotel only to find that we were given a room in the adjacent Santa Cruz Bungalows, managed by the same Reception Desk.
Only the next morning were we to realise that the responsibility for what turned out to be, to us, considerable discomfort lay with DHR who had also charged us for the Junior Suite in the Santa Fe whilst allocating to the Santa Cruz.
This assessment, therefore, relates to the Santa Cruz Bungalows.
In a word, our room C4 was a dump. Very warn and very smelly.We were suspicious that the source of the smell could have been leaking gas from the 4 ring gas cooker and this turned out to be the case with the result that we were moved to room C2. Rubbish already in bins, electrical fittings loose and not connected, curtains just-a-say hanging, no hot water in the shower and cockroaches and a layer of dust covering floor and kitchen tiles most of which were cracked.
''Neo-colonial, palm shaded, colonial ranch style furnishing'', Lonely Planet's words not ours but scratch the surface or, in daylight and you would most definitely not want to rest your head in the Santa Cruz room ............ or even sit on its furniture for that matter. We also came away with a residual itch ! Certainly not recommended.More