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“No A/C??” 3 of 5 bubbles
Review of Hotel Santa Fe

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Hotel Santa Fe
Ranked #13 of 48 Hotels in Puerto Escondido
Certificate of Excellence
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“No A/C??”
3 of 5 bubbles Reviewed August 12, 2013

Nothing special here except for very friendy and accomodating staff. The rooms need to be upgraded urgently. Most disappointed that my A/C didn't work, making it hard to sleep. Not pleasant to wake up wet from sweat.

  • Stayed August 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zinskie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto L, Gerente at Hotel Santa Fe, responded to this review, August 16, 2013
Google Translation
Gracias por su comentario. Una pregunta, Ud. informo de esta falla a la recepción y no lo cambiaron?

Saludos, Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

Traveler rating
    101
    72
    35
    16
    5
See reviews for
49
91
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8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Oaxaca
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 4, 2013

My granddaughter and I spent 4 days at the Santa Fe, facing the beach at Zicatela, famous for surfing. I wanted a safe, attractive place for her and remembered the Santa Fe from several stays there in the past. Our room opened onto the pool area, which was perfect for the mermaid, and the room was cool and clean. We had to wait 24 hours for hot water, but when it came it was great. We didn't mind using the same sheets and towels for several days, but we would have appreciated having clean glasses every day. Having to go outside to fill a water pither was a little inconvenient, but not a real problem. The restaurant was as nice as I remembered and we enjoyed several meals there. The impression that breakfast was included was a little disappointing in that it was only pan, cafe, y jugo. The location is good for getting into town, especially if you walk along the beach. Zicatela was a pleasant surprise, with good restaurants and shops, and a relaxed atmosphere. While the hotel and grounds are very charming, the service does not quite match that at other lower priced hotels. Too bad, because the promise is there.

Room Tip: The suites are a good choice, especially if there are children.
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  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LizOaxaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto L, Manager at Hotel Santa Fe, responded to this review, July 10, 2013
Thank you very much for your comments, I am taking note to appreciate details in the hotel and hope your next visit will be more enjoyable.
Roberto L.
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
valencia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 27, 2013

We stayed at the Santa Fe Hotel the week of Jun 17 - 21 and it was GREAT! Location is THE BEST in PE, staff is cordial and attentive (Sonia...thanks for your assistance) and other than the fact that there was only ¨warm¨ water in the shower (who needs hot water with the great weather :), everything at the hotel was wonderful....spacy and confy rooms, great restaurant and unmatched views!! Definitely be back....hopefully very soon! Frank O.

Room Tip: Stayed at room 59..view of the beach and pool, recommended!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frank1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto L, Manager at Hotel Santa Fe, responded to this review, July 10, 2013
Thanks for your comments, we hope to serve you very soon, and it was a pleasure to have you here in santa fe hotel these days.
Regards, Roberto.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed May 26, 2013

Have stayed at the Santa Fe probably ten times over a 20 year period. It used to be reliably perfect.
Unfortunately the current office management is rigid and unresponsive.
The hotel no longer provides mini fridges, which are essential in the warm climate to feel you have a home away from home. Other lower budget hotels in PE provide fridges without hesitation.
The room we had pre-booked was not available, we were told b/c the toilet wasn't working...so we were place in a smaller room with a small balcony. Although the hotel was almost empty, we were unable to get a more spacious room.
On our last trip (November 2012) we could not convince the staff to provide hot water for our shower.
The non-management staff are friendly, warm, and kind.
There is a sense that no funds are available to maintain/replace toilets/fridges etc.
Other guests were partying at night and no staff intervened to suggest they keep the noise level down.
We await a change in front management before we will stay again.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank M123H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this review, May 28, 2013
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 19, 2013

I've just returned from another excellent stay at the Santa Fe in Puerto Escondido. I always count myself fortunate to be able to vacation at the Santa Fe, as it is truly the best place in this part of the world. Gracefully constructed, it is a place of beauty and serenity, which expresses a refined version of Old Mexico. The variety of rooms are all airy and full of light, with air conditioning and ceiling fans, doors opening onto balconies, and decorated with native crafts, such as bark paintings, rugs and embroideries. The staff, who dress in the beautiful garments of Oaxaca, are always welcoming and accommodating. And one eats well at the Santa Fe! The menu, which offers healthy and delicious food, includes fish and seafood, with many vegetarian choices. Two swimming pools for adults are available, along with one baby pool. Whether relaxing by the pool, enjoying one of the beautiful sunsets of Puerto, or having an excellent meal in the Hotel restaurant which overlooks the ocean, one cannot but be in a complete state of bliss. I have spent a good part of my life in various regions of Mexico, but the Santa Fe is the place I most look forward to returning to.

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MaggieC43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this review, April 20, 2013
Google Translation
Gracias por sus comentarios.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed April 12, 2013

Probably on the pricy side for P.E. but sooo worth it. Rooms are beautiful and with AC. The staff is beyond attentive. The restaurant and food is absolutely outrageous. Breakfast, lunch, and dinner are all equally awesome. The view, pools and grounds are also fantastic.

Go to this hotel. You won't be sorry.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mjay0806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto L, Manager at Hotel Santa Fe, responded to this review, April 15, 2013
Thank you very much for your feedback. Your comments will help us to know that we are on the right track, but also to improve many things. We hope to serve you again soon.
Best regards, Roberto.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshfield, Wisconsin
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

We have stayed at Hotel Santa Fe now for ten years and it truly is our home away from home. This year, we stayed just over six weeks. The hotel staff provides excellent, professional service and they are accommodating, welcoming and warm, having become friends whom we miss when we leave. Many have been there for all ten years we've visited. The location is ideal, right on the ocean and within easy walking distance of many shops, restaurants and with great beach access. The restaurant provides the most consistently high-quality food in Puerto and offers a terrific ocen view. Most foods are made in house and many with organic ingredients. I agree with another reviewer that the margaritas (served by Juan) are the best ever! The grounds (lush and green) and pools are well cared for and beautiful. The rooms are very clean (in ten years I've never seen a bug in our room!) and basic, with traditional tiles and heavy Mexican furnishings. New air conditioners have been installed in most rooms and there are, in fact, at least three English-speaking channels on the new, flat-screen televisions. We have looked at other hotels in the area but have never been tempted to go elsewhere.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this review, April 4, 2013
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Fe

Property: Hotel Santa Fe
Address: Blvd Zicatela y Calle del Morro S/N, Puerto Escondido 71980, Mexico
Location: Mexico > Southern Mexico > Oaxaca > Puerto Escondido
Amenities:
Beach Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Puerto Escondido
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Santa Fe 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Unique architecture, a gathering space and elegance invite you to relax and renew your spirit. With the best food in Puerto Escondido, mostly organic and homemade. ... more   less 
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Also Known As:
Santa Fe Hotel
Santa Fe Puerto Escondido

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