Have stayed at the Santa Fe probably ten times over a 20 year period. It used to be reliably perfect.
Unfortunately the current office management is rigid and unresponsive.
The hotel no longer provides mini fridges, which are essential in the warm climate to feel you have a home away from home. Other lower budget hotels in PE provide fridges without hesitation.
The room we had pre-booked was not available, we were told b/c the toilet wasn't working...so we were place in a smaller room with a small balcony. Although the hotel was almost empty, we were unable to get a more spacious room.
On our last trip (November 2012) we could not convince the staff to provide hot water for our shower.
The non-management staff are friendly, warm, and kind.
There is a sense that no funds are available to maintain/replace toilets/fridges etc.
Other guests were partying at night and no staff intervened to suggest they keep the noise level down.
We await a change in front management before we will stay again.
- Official Description (provided by the hotel):
- Unique architecture, a gathering space and elegance invite you to relax and renew your spirit. With the best food in Puerto Escondido, mostly organic and homemade. ... more less
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- Also Known As:
- Santa Fe Hotel
- Santa Fe Puerto Escondido