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“A Fading Gem”
Review of Hotel Santa Fe

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Hotel Santa Fe
Ranked #12 of 47 Hotels in Puerto Escondido
Reviewed May 26, 2013

Have stayed at the Santa Fe probably ten times over a 20 year period. It used to be reliably perfect.
Unfortunately the current office management is rigid and unresponsive.
The hotel no longer provides mini fridges, which are essential in the warm climate to feel you have a home away from home. Other lower budget hotels in PE provide fridges without hesitation.
The room we had pre-booked was not available, we were told b/c the toilet wasn't working...so we were place in a smaller room with a small balcony. Although the hotel was almost empty, we were unable to get a more spacious room.
On our last trip (November 2012) we could not convince the staff to provide hot water for our shower.
The non-management staff are friendly, warm, and kind.
There is a sense that no funds are available to maintain/replace toilets/fridges etc.
Other guests were partying at night and no staff intervened to suggest they keep the noise level down.
We await a change in front management before we will stay again.

  • Stayed: November 2012, traveled as a couple
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4  Thank M123H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this reviewResponded May 28, 2013

Thank you for your comments.

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76 - 82 of 250 reviews

Reviewed April 19, 2013

I've just returned from another excellent stay at the Santa Fe in Puerto Escondido. I always count myself fortunate to be able to vacation at the Santa Fe, as it is truly the best place in this part of the world. Gracefully constructed, it is a place of beauty and serenity, which expresses a refined version of Old Mexico. The variety of rooms are all airy and full of light, with air conditioning and ceiling fans, doors opening onto balconies, and decorated with native crafts, such as bark paintings, rugs and embroideries. The staff, who dress in the beautiful garments of Oaxaca, are always welcoming and accommodating. And one eats well at the Santa Fe! The menu, which offers healthy and delicious food, includes fish and seafood, with many vegetarian choices. Two swimming pools for adults are available, along with one baby pool. Whether relaxing by the pool, enjoying one of the beautiful sunsets of Puerto, or having an excellent meal in the Hotel restaurant which overlooks the ocean, one cannot but be in a complete state of bliss. I have spent a good part of my life in various regions of Mexico, but the Santa Fe is the place I most look forward to returning to.

  • Stayed: March 2013, traveled solo
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2  Thank MaggieC43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this reviewResponded April 20, 2013
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Gracias por sus comentarios.

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Reviewed April 12, 2013

Probably on the pricy side for P.E. but sooo worth it. Rooms are beautiful and with AC. The staff is beyond attentive. The restaurant and food is absolutely outrageous. Breakfast, lunch, and dinner are all equally awesome. The view, pools and grounds are also fantastic.

Go to this hotel. You won't be sorry.

  • Stayed: March 2013, traveled as a couple
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3  Thank mjay0806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto L, Manager at Hotel Santa Fe, responded to this reviewResponded April 15, 2013

Thank you very much for your feedback. Your comments will help us to know that we are on the right track, but also to improve many things. We hope to serve you again soon.
Best regards, Roberto.

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Reviewed March 31, 2013

We have stayed at Hotel Santa Fe now for ten years and it truly is our home away from home. This year, we stayed just over six weeks. The hotel staff provides excellent, professional service and they are accommodating, welcoming and warm, having become friends whom we miss when we leave. Many have been there for all ten years we've visited. The location is ideal, right on the ocean and within easy walking distance of many shops, restaurants and with great beach access. The restaurant provides the most consistently high-quality food in Puerto and offers a terrific ocen view. Most foods are made in house and many with organic ingredients. I agree with another reviewer that the margaritas (served by Juan) are the best ever! The grounds (lush and green) and pools are well cared for and beautiful. The rooms are very clean (in ten years I've never seen a bug in our room!) and basic, with traditional tiles and heavy Mexican furnishings. New air conditioners have been installed in most rooms and there are, in fact, at least three English-speaking channels on the new, flat-screen televisions. We have looked at other hotels in the area but have never been tempted to go elsewhere.

  • Stayed: February 2013, traveled as a couple
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4  Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this reviewResponded April 4, 2013

Thank you for your comments.

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Reviewed March 4, 2013

Although it is a little expensive compared to other hotels in Puerto, it is in general worth it if you're looking to relax within a beautiful environment. The restaurant is excellent. Very good service and quality food. The entire atmosphere has got a very good taste. Swimming pools, terrace, gardens, etc, everything is very nice and well taken care of. One of the best things is the location, a few steps from Zicatela's beach !!
Where we could see some improvement is in the rooms. Some things were not working, like the screen door was not closing tight and the fan on the roof was swinging dangerously. Also, for the price, the amenities in the room are not what someone would expect. They could without a problem invest a little more in better soaps and shampoo bottles. But it was clean and very beautiful. But perhaps they should offer better located rooms if the hotel is almost empty anyway... By the way, we were at room no. 53.
Internet was not working properly in our room at least, but without a problem everywhere else where we tested it.
Depending on your budget and whether you travel in high season or not, it is a very good option.

Room Tip: We didn't try them, but the rooms at the second floor looked very nice.
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  • Stayed: February 2013, traveled as a couple
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1  Thank Mamian78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this reviewResponded March 6, 2013

Thank you for your comments!

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Reviewed January 23, 2013

The place to stay in P.E Not cheap but worth every peso! Amazing view from the restaurant. Excellent service especially the two waiters who have been there for decades I like the tortilla soup with fresh baked bread two pools with one just for adults take the lagoon tour
eat with locals in town at Las Margaritas La Tour Eiffel in Rinconada is also a must

  • Stayed: December 2012
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1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this reviewResponded January 25, 2013

Thank you for your comments!!

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Reviewed December 20, 2012

In March 2012 10 of us stayed for two nights here and enjoyed the hotel, the restaurant, the great location right across from the beach, with clean silky sand and gorgeous water. The pools at the hotel are in tranquil, tropical settings tucked away from the public. The hotel has lots of beautiful tiles, comfortable furniture, decent service, healthy food, but the rooms are kind of basic. There is nothing special about the beds, linens, amenities, air conditioner that moved warm air around, tv not necessary unless you speak spanish, and bugs that bite. The rooms were a decent size and clean but dark. Many places in Mexico have dim lighting so bring a head lamp for reading! It is a very relaxing atmosphere, lots of shopping on the Main Street with cafes and clothing, art and jewelry, the regular mix of hippy surfer stuff and arty local products. I would try something else next time and look for better value.

Room Tip: Get to know when the Mexican holidays are so you can get better rooms by booking early if you need t...
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  • Stayed: March 2012, traveled with family
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Thank KellyHamil2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, Front Office Manager at Hotel Santa Fe, responded to this reviewResponded January 25, 2013

Thank your for your comments.

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Additional Information about Hotel Santa Fe

Address: Blvd Zicatela y Calle del Morro S/N, Puerto Escondido 71980, Mexico
Location: Mexico > Southern Mexico > Oaxaca > Puerto Escondido
Amenities:
Beach Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Puerto Escondido
Price Range: $71 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Santa Fe 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Unique architecture, a gathering space and elegance invite you to relax and renew your spirit. With the best food in Puerto Escondido, mostly organic and homemade. ... more   less 
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Also Known As:
Santa Fe Hotel
Santa Fe Puerto Escondido

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