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“Comfortable stay, competent service”

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Country Inn & Suites By Carlson, Navi Mumbai
Ranked #4 of 32 Hotels in Navi Mumbai
Certificate of Excellence
Reviewed July 23, 2014

We stayed here in Dec 2013, via a package which included dinner, private movie screening and massage.

We felt that the deal was value for money; the rooms being comfortable, the food being good and the service being prompt and competent.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Sleep Quality
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Thank Muthukumar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded July 27, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

The generosity of your compliments that you have so kindly showered upon us at Country Inn & Suites by Carlson, Navi Mumbai on TripAdvisor, is a matter of sheer happiness and great pride for us. Our delicious food, our value added services, our tranquil experience at the spa, our comfortable and our prompt and efficient service have been a source of delight for our patrons. We are glad to know that it brought you much enjoyment.

It is great to be appreciated for the efforts that we put in every day for our guests. Encouragement such as this from our guests brings in a zeal and great fervor to perform better every day.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such holiday to cherish!

Warm Regards,
Arvind Shenoy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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627 - 633 of 717 reviews

Reviewed June 23, 2014

We stayed recently as a couple for the weekend package. We had asked for a smoking room and the room did not have a balcony or even a window that could be opened. The TV did not have most channels it was almost dysfunctional. The bathroom had a broken shower. The food was very bad - almost TASTELESS. The hotel did not have any proper open areas and the swimming pool was quite bad and dirty.

The service of the employees was appallingly horrible to say the least. The toiletries were not even replaced during the entire stay - had to eventually ask for the same.

They said they will provide for a fruit plate - which we had to ask for - which took 12 hours to arrive and eventually consisted of only two apples!! I mean why offer a fruit plate in the first place if you can't provide for one!

The staff shared the wrong timings of the brunch - when we arrived the brunch was over! We could not have the breakfast also since the breakfast timings were not communicated to us and it was only till 10:30 AM. We had to order breakfast and we ordered eggs with sausages and food served was without its entire accompaniments (sausages in this case) and when we complained they told us the sausages are over (we were charged the full amount). After some time they sent a plate full of sausages. The hotel staff had some nerve!

We had also opted for a Spa in our package and when we tried to book a timing they said the Spa bookings are over booked - you should have booked a day ago ( we were not communicated regarding the same - obviously). We finally went for the spa the day we had to check out - that too the check out timing was 12 and they said booking was available at 11. Then they had the nerve to call us again and again asking us to check out...!

The experience was seriously crappy. I paid much less and got so much better service, amenities in Istanbul, Turkey at a boutique hotel that too. Did not expect this from a so called 5 star hotel. Which I am sorry to say but does not even qualify as a 3 star.

The only positive I can say was that the room looked decent (we stayed at better ones in Turkey) and they had a bath tub in the washroom.

Did not expect this from Carlson.

Room Tip: Do not even go here . Unless its for business travel - even then - please keep following up with the...
  • Stayed: June 2014, traveled as a couple
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2  Thank Zeddster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded July 14, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Kindly let us assure you that the feedback we receive from our guests is of paramount importance to us and we take prompt rectifying measures wherever required. We apologize for the inconvenience you had to face during your say with us. Also, let us mention here that this certainly is not a regular occurrence or norm at the hotel and is a one off unfortunate incident. We have shared your feedback with our chef and have also sensitized our team to be more aware of guest needs.

We look forward to a visit from you again to our hotel and assure you a delightful experience on this visit.

Warm Regards,
Arvind Shenoy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

First let me say that my experience at this hotel was influenced by one event. My cell phone had fallen out of my pocket in a cab that was arranged by the hotel. Needless to say, I did not expect to get it back. However, due to the quick and professional work of the staff, I was able to get my phone back. I am in their debt and will always be grateful to the cab driver for his honesty.

As for the hotel, it was good. My room was a little musty due to some mold. But, hey, this is India where it is ALWAYS humid and wet. What do you expect. WiFi was good as was the restaurant. Overall, great stay in the Navi Mumbai area.

  • Stayed: June 2014, traveled on business
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Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded June 24, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

Heartfelt thanks to you for taking time out to write such a compliment ridden review of our hotel and for sharing it on TripAdvisor. Country Inn & Suites by Carlson, Navi Mumbai proudly boasts to satisfy all its patrons with the international standard of facilities and amenities, our fabulous restaurant and the special attention that we put in to make our guests comfortable. It is heartening to know of the pleasure you experienced with us.

Compliments as generous as yours go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence!

We would be delighted to have you back as our guests soon. It is our prerogative to make your stay with us enjoyable and memorable.

Warm Regards,
Arvind Shenoy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

was there on official trip for 3 months and had wonderful experience with the stay, staff & management team.
home cook style dinner for long stay guests, access to table tennis, other benefits that I did not find in the other hotels of the same category in mahape area that I had experienced in my 1 yr stay there.
the management team, staff were friendly and courteous.

  • Stayed: March 2014, traveled on business
    • Value
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Thank PradeepKumarThiyag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded June 24, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

We at Country Inn & Suites by Carlson, Navi Mumbai thank you from the bottom of our hearts for taking some of your precious time out to shower such generous compliments upon us and for sharing it on TripAdvisor. We are flattered to know of the delight our courteous and helping staff, our efficient management, our delicious culinary delights, our engaging and rejuvenating activities and facilities brought to you.

The compliments that you have so generously showered upon us goes on to motivate us to take even greater efforts to work harder to achieve even higher levels of our guests’ satisfaction.

With great enthusiasm we strive to serve all our guests to their satisfaction. We await your prompt return and hope to give you many memories to cherish!

Warm Regards,
Arvind Shenoy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

I went with my family for Sunday brunch, food was good, Especially Fish starters.
The sunday brunch will be arranged in open area on 5th floor, near swimming pool access.
You can bring you swimming costumes and enjoy good laps of swimming pool from 12 noon till 3 pm. 3 pm, Buffet will be closed.

Good ambiance and good food, along with swimming pool enjoyment, makes perfect Sunday.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
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Thank uttamkumar r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded June 23, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

Country Inn & Suites by Carlson, Navi Mumbai thanks you for the generous admiration expressed through your review shared by you on TripAdvisor. We are glad that you liked our delicious food, our lovely ambiance and our fabulous swimming pool.

It is such compliments that go a long way to encourage and motivate us to work harder to achieve the highest level of guests’ satisfaction.

It was great to have been able to serve you and we hope for the opportunity again soon!

Warm Regards,
Arvind Shenoy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014

We had a comfortable stay in this hotel. The staff were attentive to our needs and adjusted their time for housekeeping, based on our schedule. The price was quite on the higher side but the service was good. The breakfast buffet was pretty nice and gave a good variety...Nice Hotel

Stayed: May 2014, traveled with friends
Thank Pedro_marques1506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded June 14, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

We thank you for the appreciation you have shown for Country Inn & Suites by Carlson, Navi Mumbai through the immensely positive review on TripAdvisor. Our attentive and courteous staff, our special attention to the needs of our guests and consideration for their requirements, our impeccable service and our delicious breakfast buffet with its wide variety is some of the features that all our patrons have been enjoying greatly. We are humbled by your appreciation of the same.

We are encouraged by your compliments and are motivated to work harder to achieve the ultimate goal of excellence.

We extend a warm invite to you to return soon to the hotel and spend another memorable holiday with us!

Warm Regards,
Arvind Shenoy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2014

The rooms are decent and room service guys were always prompt to help anything required to keep my daughter comfortable.

The poll on the 5th Floor is realling amazing with good breeze throughout and mostly covered by a roof ..so u can escape the sun most of the time and enjoy the clean waters.
We used the Oceana Spa and it was a wonderful experience and a very good team with a special mention of Mr Bhushan who runs the place.

Sunday Bruch is value for money ...you can opt for that without being a Room Guest . Start early on a sunday( after having a bowl of cereal/Fruits to avoid getting starved) ..enjoy the pool till afternoon..enoy the spread served at the poolside ...we hit the pool at 11 and we left the place at 3 PM .A guy playing Guitar at the pool side is a bonus !

Slightly off the City limits but easily accesable. Value for money , Well maintained.

Room Tip: Ask for Corporate discounts - Its a business Hotel !
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Nevil2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded June 6, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

It is delightful to receive such kind & positive reviews from our patrons. We, at Country Inn & Suites by Carlson, Navi Mumbai express our sincere gratitude for the wonderful compliments that you have shared on TripAdvisor. We understand that our courteous and attentive staff, our especially ambient rooftop, our rejuvenating spa, our delicious Sunday Brunch which has proven to be a very popular deal, our fabulous pool and amazing poolside service and our great connectivity have brought you much pleasure and we are much delighted by it.

We have conveyed your compliments to Bhushan and he delighted by the same. The appreciation that you expressed goes on to motivate us greatly to work harder to achieve the highest levels of our guests’ satisfaction.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such holiday to cherish!

Warm Regards,
Arvind Shenoy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Navi Mumbai

Address: X - 4 Shri Mokam Bika Mandir Marg | MIDC, MAhape, Shilphata Road, Navi Mumbai, Mumbai (Bombay) 400701, India
Location: India > Maharashtra > Mumbai (Bombay) > Navi Mumbai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 32 Hotels in Navi Mumbai
Price Range: $71 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Country Inn & Suites By Carlson, Navi Mumbai 4*
Number of rooms: 94
Official Description (provided by the hotel):
Country Inn & Suites by Carlson, Navi Mumbai is the first Carlson Hotel in Mumbai. The hotel Promises to provide 5 Star services & more to its guests. ... more   less 
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