Being the Director of Quality for a major medical device supplier in the US and constantly under the watchful eyes of the US-FDA, I am particularly keen and picky about the places I stay during overseas assignments. I came to Mumbai to help start up a new factory and to hire a new local management team. Since this hotel is a kilometer away from our factory building that is under construction, the location is perfect as the temporary operational central to conduct job interviews and meetings with suppliers.
I found the hotel staff are always friendly with warm smiles. Everyone at every level, including security, lobby, front desk, housekeeping, restaurant chef, food service, IT service and up to the GM, all eager to serve. There is not much around the hotel in the middle of an industrial zone, but guests come from all over to stay, or just to host a dinner party. Throughout my 18 days here, I saw several wedding and birthday parties and a few corporate dinners, all well managed by the hotel.
I was going to mention some names of the hotel management team to show appreciation, but I decided not to make this like a commercial. So I just close here with my endorsement as a guest in this hotel and also a Certified Auditor from the American Society for Quality. For this unique world class hotel deserves the highest commendation in service quality and food quality.
- Official Description (provided by the hotel):
- Country Inn & Suites by Carlson, Navi Mumbai is the first Carlson Hotel in Mumbai. The hotel Promises to provide 5 Star services & more to its guests. ... more less
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