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“A Value Added Service Excellence Hotel”

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Country Inn & Suites By Carlson, Navi Mumbai
Ranked #3 of 39 Hotels in Navi Mumbai
Certificate of Excellence
Reviewed June 4, 2013

Being the Director of Quality for a major medical device supplier in the US and constantly under the watchful eyes of the US-FDA, I am particularly keen and picky about the places I stay during overseas assignments. I came to Mumbai to help start up a new factory and to hire a new local management team. Since this hotel is a kilometer away from our factory building that is under construction, the location is perfect as the temporary operational central to conduct job interviews and meetings with suppliers.
I found the hotel staff are always friendly with warm smiles. Everyone at every level, including security, lobby, front desk, housekeeping, restaurant chef, food service, IT service and up to the GM, all eager to serve. There is not much around the hotel in the middle of an industrial zone, but guests come from all over to stay, or just to host a dinner party. Throughout my 18 days here, I saw several wedding and birthday parties and a few corporate dinners, all well managed by the hotel.
I was going to mention some names of the hotel management team to show appreciation, but I decided not to make this like a commercial. So I just close here with my endorsement as a guest in this hotel and also a Certified Auditor from the American Society for Quality. For this unique world class hotel deserves the highest commendation in service quality and food quality.

Room Tip: The Deluxe rooms all including a comfortable massage chair that is rather useful at the end of a bus...
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  • Stayed: May 2013, traveled on business
    • Value
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1  Thank gmpsigma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded June 6, 2013

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

It is a matter of great pride and delight that you chose to stay with us at Country Inn & Suites by Carlson, Navi Mumbai. Also, we would like to take this opportunity to thank you for sharing such an incredible review about your experiences here on TripAdvisor. The fact that you have enjoyed and appreciated our convenient location, our friendly & affable staff that is always ready to serve, our efficient service & management of events and our delicious culinary delights, brings in a bout of happiness.

It is compliments such as these that re-energise the entire hotel staff and brings about great encouragement to do even better to proceed on our path on an endeavour to achieve excellence.

We hope to see you return to the hotel soon so that we can help you experience the city, the hotel and our hospitality in an even better way. We would like to help you make some memories here that you would not forget in a hurry.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 - 760 of 768 reviews

Reviewed May 29, 2013

Am staying in the hotel for around 1.5 months now & the stay has been more than pleasant due to several factors especially the personalized service from Mr. Jayesh (GM) & the staff of the hotel. First day I landed here, after the quick check-in, I was introduced to a Manager by the GM, who is dedicated to handle issues (not any so far) being faced by corporate employees. To my surprise, everybody in the hotel (starting from GM, Manager, IT Manager, cook) shared their mobile numbers with me & are very easily approachable. As I planned to stay for long, the manager in-fact asked & arranged for my preferred soap & shampoo. Other major attractions:
1) New property with great ambiance
2) Excellent food (nice buffet)
3) Good wifi speed (complimentary)
4) Movie mini-theater which I think can be booked on request. Gym, pool side food, also runs Yoga classes for people who are interested.
5) Nice, big & sound proof rooms with quick room service.
6) LCD where you can play movie in all formats through USB. So download the movie through hotel wifi & enjoy on LCD :P. Good for long saying people
7) And most important, the GM (Mr. Jayesh) himself standing just next to reception whole day.... you should meet him for sure. :-)

Room Tip: All rooms are good as it's a new property & the rooms are very well managed & maintained...
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  • Stayed: May 2013, traveled on business
    • Value
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1  Thank smashingvicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded June 18, 2013

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

Navi Mumbai, located in the eastern trans-harbor of Mumbai, Maharashtra, is one of the world's largest planned townships and is developing fast still. Our hotel has a unique advantage of a convenient location with most of the corporate offices in close proximity. Also, our brand new building that has been designed very tastefully, our sumptuous culinary delights in the buffet, our amenities and facilities that easily match the highest of international standards, our movie mini-theater, our state of the art gym and our spacious rooms with efficient service are a source of delight to our guests and pride for us. We are grateful to you for your acknowledgement of the same.

We consider it our responsibility to make our guests feel comfortable in every way possible during their stay with us. Hence, we like to take these extra efforts to make the environment more conducive and your experiences more enjoyable with us. Your appreciation of our services and all aspects of the hotel bring in a bout of happiness & encouragement to the entire staff to redouble our efforts in achieving the highest levels of our guests’ satisfaction & happiness.

We hope to see you soon at the hotel and be able to serve you to the best of our abilities and to your utmost satisfaction.

Warm Regards,
Jayesh Cholera

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Reviewed May 28, 2013

Stayed at CIS for over one month - and I enjoyed myself a lot, every day. The staff throughout is very attentive and the hospitality of Jayesh (GM) and the team unmatched. The food is good and the variety as well. And - for me particularly important - wifi was fast and reliable, so I could stay in touch with my family.
Overall an excellent and pleasant experience. I will be back :-) soon.

Stefan

Stayed: April 2013, traveled on business
Thank Stefan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded May 29, 2013

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

We would like to take this opportunity to thank you for the greatly appreciative review about your experiences during your stay with us at Country Inn & Suites by Carlson, Navi Mumbai that you have so kindly shared on TripAdvisor. It is particularly delightful to know that you have enjoyed our attentive and hospitable staff, delicious food with a great variety and our international standards of amenities and facilities.

Your appreciation of our efforts that we take to achieve guests’ satisfaction encourages us to do even better at what we do best.

We extend our heartfelt invitation to you to come back again soon. As a hotel aiming to achieve the highest levels of guest satisfaction we consider it our responsibility to be help you have some unique experiences and make some precious memories to treasure forever.

Warm Regards,
Sumit Goyal

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Reviewed May 27, 2013

This hotel is great place to stay.I almost felt a little uncomfortable by the degree of attentive service I received during my stay. The room attendants seem to be ever present and I always had someone available to carry my bag. Rooms were extremely nice and wake early to linger in the truly amazing breakfast buffet featuring breakfast dishes from all over the world. The best part here is the presence of general manager in the lobby. You must try to meet this wonderful personality. Its a perfect place to stay for any business traveler.

  • Stayed: May 2013, traveled on business
    • Value
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Thank san2oo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded May 28, 2013

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

To see a guest happy and satisfied with the hard work we put in everyday just for them is one of the most divine feelings. We, hence, thank you for sharing such an appreciative review about your experiences with us during your stay at Country Inn & Suites by Carlson, Navi Mumbai on TripAdvisor. To be appreciated for our friendly & attentive staff, spacious & comfortable rooms and our delicious breakfast menu with multi-culinary delights is a great feeling. Such generous appreciation of our hotel motivates us to redouble our efforts to reach the ultimate goal of achieving excellence at what we do best.

The staff at the hotel is greatly motivated by your exemplary acknowledgement of efforts to achieve high levels of guests’ satisfaction.

We would love to welcome you back to the hotel soon so that we get an opportunity to be able to serve you to the best of our abilities and to the best of your satisfaction.

Warm Regards,
Sumit Goyal

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Reviewed May 22, 2013

I have been working on a project in Navi Mumbai for last 7 months and have experienced most of the hotels in the region. Over my last 3 months (weekdays stay) in Country Inn, I've felt that it is by far the most convenient, friendly and courteous hotel in Navi Mumbai. Rooms are spacious, modern and with big windows are very well lit. Not only the stay, but also the food is just excellent. If you are eating there, ask for their executive chef Vinod Shankar's advice and must try Bengali style fish curry. Other amenities like swimming pool and gym are also pretty good. Bathroom fittings could have been of better quality and make. Overall, a highly recommended property to stay in Navi Mumbai.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank RohitNasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISNM, General Manager at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded June 18, 2013

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

We would like to take this opportunity to thank you for the greatly appreciative review about your experiences during your stay with us at Country Inn & Suites by Carlson, Navi Mumbai that you have so kindly shared on TripAdvisor. It is particularly delightful to know that you have enjoyed our convenient location, friendly and courteous staff, spacious and tastefully decorated rooms that are well lit with big windows, our delicious food, our gorgeous swimming pool and out state of the art gym. We are delighted to know that you have liked the service of our Executive Chef Vinod Shankar and especially the Bengali Style Fish Curry.

We thank you for recommending our hotel and for raising the morale of the staff so that they are motivated to strive harder to achieve higher levels of guests’ satisfaction. Please be assured that the feedback from our guests is of paramount importance to us and that we take immediate measures to rectify any issues that need our attention. We regret the disappointment that you may have felt regarding the bathroom fittings. However, we would like to mention that the bathroom fittings are brand new and are of good quality. We would like to meet you personally the next time you visit us and try to clarify the issue to your satisfaction.

We would love to welcome you back to the hotel again and hope to be able to serve you yet again. We help our guests have some beautiful experiences and make some precious memories with us.

Warm Regards,
Jayesh Cholera

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Reviewed May 21, 2013

This hotel is great place to stay. Located in Navi Mumbai industrial area it was a perfect choice as our clients offices were nearby.
Hotel is new one, design in modern western business style. Room was spacious, with great bath , separate shower, king size bed.
Air conditional what is important for me , worked perfectly as it is new and clean.
Very good lighting giving you relaxing atmosphere.
As I am from Europe, not use to Indian food, must stress that food was great as there is continental breakfast and plenty of fruits available.

But, best about this place is people working there. Must say hospitality is common for India , but this is one level up.
Willing to help in all situations, organizing transportation and making sure that it will be done as agreed. Perfect.

Must recommend this place. Definitely my company will continue to book this place for future stays.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank Goran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded May 23, 2013

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

We are greatly delighted to have received such a generously appreciative review about your stay with us at Country Inn & Suites by Carlson, Navi Mumbai which you have kindly shared on TripAdvisor. It is no less than flattering to know that you have so minutely observed and appreciated our convenient location, tasteful & modern decor, spacious & comfortable rooms, international standards of facilities and amenities, a warm ambiance and tastefully done up rooms, our delicious food to taste every palate and our friendly and hospitable staff who are ever ready to help. We are glad to know that you choose to recommend our hotel.

Any compliment from our guests is of prime importance to us as it fills us up with energy and renews our passion to fare better and achieve the most coveted goal of excellence.

We extend a warm invitation to you, to return to the hotel again and give us an opportunity soon to serve you. We would love to help you make some great memories that you may take back home and share with your friends and family.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

The perfect hotel that let feel you like at home, even if you are on a business trip.

I would like you will give my personal positive “response” to your following staff:
• Tejeder, “a smile that relieves any pain and let you start the day with the best wishes”
• Surajii, “the utmost kindness and courtesy”
• Manoj, “with his Italian, he let me feel at home”
• Sachin, “always at disposal: the maximum of the support”.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Navi Mumbai, responded to this reviewResponded May 24, 2013

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Navi Mumbai!!!

We thank you for a compliment ridden review about your experience with us at Country Inn & Suites by Carlson, Navi Mumbai that you have shared on TripAdvisor. We are glad that you have liked our warm & comforting ambiance and our courteous and friendly staff.

We have passed on your compliments to Tejender, Suraj, Manoj and Sachin and they are thrilled to receive the same. Your compliments as a guest who has stayed with us goes a long way to encourage us in serving you to the best of our abilities and get ahead in our endeavor to achieve the highest levels of guests’ satisfaction.

We would like to extend a warm welcome to you so that you may experience the hotel’s other aspects as well and explore the intoxicating city that Mumbai is. As a hotel striving to attain maximum guest satisfaction we would like to help you make some loving memories here to take back home and cherish.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Navi Mumbai

Address: X - 4 Shri Mokam Bika Mandir Marg | MIDC, MAhape, Shilphata Road, Navi Mumbai, Mumbai 400701, India
Phone Number:
Location: India > Maharashtra > Mumbai > Navi Mumbai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 39 Hotels in Navi Mumbai
Price Range: $71 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Country Inn & Suites By Carlson, Navi Mumbai 4*
Number of rooms: 94
Official Description (provided by the hotel):
Country Inn & Suites by Carlson, Navi Mumbai is the first Carlson Hotel in Mumbai. The hotel Promises to provide 5 Star services & more to its guests. ... more   less 
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