I have been to this hotel many times for breakfast with my family. As an accor advantage member they always gave me 20% discount when i am dining with 5 to 9 pax. (and this is the case with all accor hotels in india accor advantage plan).this time when i visited with 8 of my family members they gave me just 12.5% discount. on arguing they showed me a printed non-legal discount list. Now the shocking part, One of their other staff members came and showed me a list which i was given at time of membership which mentioned 5 people 20% etc. and 10 or more 10% discount. Now i had two different discount lists in my hand. How horrible is this for a hotel of international standards. The worst of hotels have single policies. On arguing further i spoke to the hotel manager and he told me that i am only entitled for 12.5% discount. I told them that i have stayed and been to many accor hotels previously and everywhere i got standard hotel dining discount i.e. 20% for 5 to 9pax. they dint agree and started arguing back.
Finally as i was with my family i dint have capacity to argue further. They made me feel ashamed in front of my family as we had to pay more than what we expected. Lastly when they felt that i will complain the same with their head office, they came and told us that its a diwali day(No discount Day) and your discounts are not valid, i told them take back my discounts but dont fool customers. I am also a starwood member, i promise never to visit this CHEAT HOTEL again. I will always stay and dine with Four Points By Sheraton(Best Location) just close by in Navi Mumbai. It is not for discount now what i will fight for, i will fight for the way they make fools of their clients and they way they made me ashamed. I faced this experience i dont want you to face it.Later I have confirmed the same with Accor advantage plus office in mumbai and they told me that i should be entitled for 20%. I have the bill copy attached here.
- Official Description (provided by the hotel):
- Located 10 minutes from Navi Mumbai's shopping and business areas of Vashi, Mahape and Belapur, the 196 room ibis Navi Mumbai offers LCD TV, air conditioning, free WiFi, and workspaces for the modern leisure and business traveller. The hotel is accessible by road and rail to Mumbai, Thane and Pune. Enjoy all day dining at SPICE IT or unwind at the HUB with your favourite cocktails. Contemporary meeting and conference rooms with natural light are available with a range of seating options. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, ACCOR, Priceline, Orbitz, Expedia, Cancelon, Travelocity, TripOnline SA, Hotwire, HotelQuickly and Agoda so you can book your Ibis Navi Mumbai Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.