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“My first time in Mumbay and i felt like i was home.”

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Ibis Navi Mumbai Hotel
Ranked #2 of 34 Hotels in Navi Mumbai
Certificate of Excellence
Reviewed July 24, 2013

Staff, food, service, rooms. Everything i asked for was done quickly and always with a smile. Im from Costa Rica and for my Job i have to travel a lot, this is a pretty good option for a nice stay, i knew Mr. Yogesh Shetty the senior sales executive and made my stay even more pleasant. This is what customer service is all about..... 4 stars???? Let me tell you, as they treat me was like a 5 star hotel, i love this hotel and i am sure i'll be back again. Perfect!!!

  • Stayed: July 2013
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1  Thank esteban c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INMGM, General Manager at Ibis Navi Mumbai Hotel, responded to this reviewResponded August 9, 2013

Dear esteban c
Thank you for posting such a fantastic review on Tripadvisor. I was extremely delighted to hear the quality service received from my team and look forward to welcoming you back in the near future
Kind regards,
INMGM

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887 - 893 of 933 reviews

Reviewed July 23, 2013

Room quality is good but is pretty small. Poor ventilation in the washrooms make them stink all day . Overall ambience is good. Food quality is average and lacks variety. Also, its difficult to find hot/warm food on the counters. Any kind of room service takes a lot of time so guys be patient enough to wait after you ask for anything in the room. Good part is once you are inside the hotel you cannot feel that it is located right on the highway. The reception staff is good and co-operative. Ceilings are not quite sound proof so need to behave inside the room so that the guest in the room below doesn't get disturbed.

  • Stayed: July 2013, traveled on business
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1  Thank njvyas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INMGM, General Manager at Ibis Navi Mumbai Hotel, responded to this reviewResponded August 9, 2013

Dear njvyas,
Thank you for posting your feedback on Tripadvisor.com.
I have taken note of your feedback on washroom and food quality and have initiated necessary action, and apologise for any dissatisfaction this may have caused.
I was pleased to know about the good service you received from my team and I look forward to welcoming you again in the near future
Kind regards,
INMGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Ok lets get started, the good things!
Room quality - Good rooms, good amenities & facilities, a little small but not cramped. The best part is the room is sound proof, really peaceful, even though its right near the highway.
Ambience - Pretty good, what you would expect from a 3 or a 4 star hotel.
Location - Well connected to Vashi, 5 mins drive max to reach there.

Now the bad part
Room cleanliness - My linens, bedsheets and blankets were dirty. They had become brown due to filth and even had some hair on them. I understand that hotels cant actually laundry every blanket in the hotel, but please, finding someone else's filth and hair on the bed is a strict no, no matter how little you pay for the hotel.
Bathroom - Too small, you can barely take a shower without bumping your hands into the wall.
Service - Above average, people are friendly, but at times can be a little clueless. Our valet parking experience tested our patience, it took them 15 mins to get my car. Also I had pre-paid for breakfast, it didn't reflect on their system and they asked me to pay for breakfast again. Before doing so, I checked their breakfast spread (Rs299 + taxes), there were 3 types of cereals, 2 juices, tea and coffee, and 1 type of croissant available. Maybe I missed the best part of the breakfast as I came down for it at 11 AM, but whatever I saw, was not worth Rs299.

Verdict: Good hotel, needs a little improvement, especially with room cleanliness. I would come here again!

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Cleartrip
1  Thank Sameer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INMGM, General Manager at Ibis Navi Mumbai Hotel, responded to this reviewResponded July 5, 2013

Dear Sameer B,
Thank you for taking the time out to post your feedback on tripadvisor. I was especially delighted to learn about your appreciation towards the room quality, ambience and location of the hotel.
I was however disappointed to read your experience regarding the room cleanliness and service provided. Please rest assured, I have taken this on board and have initiated all necessary measures to enhance our guest's experience.
Our Breakfast is an “all-you-can-eat buffet” served between 6:30am and 10:00am, combining all elements of a traditional continental breakfast and local specialities for you to enjoy. To allow flexibility our early risers and late risers we also do offer breakfast from 4:00-6:30 and 10:30- 12:00 comprising of selected continental products.
Thank you once again for your feedback, and I hope to have the pleasure of welcoming you again at Ibis Navi Mumbai
Kind regards,
INMGM

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Reviewed June 24, 2013

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank sandeepgrover29
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
INMGM, General Manager at Ibis Navi Mumbai Hotel, responded to this reviewResponded July 4, 2013

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Reviewed June 24, 2013

Good hotel ,especially the staff from Front desk to Kitchen to housekeeping..All are extremely helpful and courteous.Given the limited services protocal of IBIS its only because of the staff of IBIS starting from Hitesh Arora(Manager)to other departments which makes a person stay in this hotel.Food is good with good variety.Management should think of providing food to the room as well and should revise the menu available for room service.The liqour prices are too high should think of revising it.In total IBIS is a good hotel as long as it has the same staff which is there right now.

  • Stayed: February 2013, traveled on business
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Review collected in partnership with this hotel
Thank vikesh s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INMGM, General Manager at Ibis Navi Mumbai Hotel, responded to this reviewResponded July 4, 2013

Dear VikeshS,
Thank you for taking the time out to post your feedback on tripadvisor. I was delighted to hear that you are pleased with our hospitality and were well looked after by my team. Thank you once and I look forward to welcoming you back at Ibis Navi Mumbai.
Kind regards,
INMGM

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Reviewed June 18, 2013

I happened to check in in Ibis NM in the first week of June ... great hotel with basic modern amenities .. the reception was too good with highly courteous staff to begin with

The room though small but highly functional ... minute care is taken to make your stay memorable ... the bathroom was wonderful the bed was cosy ...

The view was marvellous rain added to the vision

The hotel needs to add more HK staff ... the surroundings can be better

The lobby heading straight to the bar is inviting but not always

Overall - Its Value for Money - kudos !!

Room Tip: Ensure the right view from your room window - makes your stay more memorable
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  • Stayed: June 2013, traveled on business
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1  Thank Biraj632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INMGM, General Manager at Ibis Navi Mumbai Hotel, responded to this reviewResponded June 20, 2013

Dear Biraj632.
Thank you for taking the time to post your feedback on tripadvisor. It was really appreciated.
I was pleased to read that you had a memorable stay and I look forward to welcoming you again in the near future.
Kind regrads,
INMGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

We stayed at ibis, navi mumbai with check-in 18-May-13 and check-out-19-May. We're pleasantly surprised with awesome services from the time we check-in, personalized message in the room & list goes on...

Food at ibis, navi mumbai is always great & services are outstanding!

I'll certainly reconsider ibis, navi mumbai for my upcoming trip to navi mumbai!

Room Tip: Look for the room facing back side of the hotel!
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  • Stayed: May 2013, traveled with family
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Thank Chetan_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INMGM, General Manager at Ibis Navi Mumbai Hotel, responded to this reviewResponded June 18, 2013

Dear Chetain_V,

Thank you for your feedback on tripadvisor. I do appreciate you taking the time to post this fantastic review.

It was such a pleasure to read of your experience at the Ibis Navi Mumbai and I am sincerely delighted to hear that our services and quality of food were outstanding.

We look forward to welcoming you back in the near future.

Kind Regards

INMGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Navi Mumbai Hotel

Address: D 266 TTC Industrial Estate | Turbhe, Navi Mumbai, Mumbai 400705, India
Phone Number:
Location: India > Maharashtra > Mumbai > Navi Mumbai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 34 Hotels in Navi Mumbai
Price Range: $66 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Navi Mumbai Hotel 3*
Number of rooms: 196
Official Description (provided by the hotel):
Located 10 minutes from Navi Mumbai's shopping and business areas of Vashi, Mahape and Belapur, the 196 room ibis Navi Mumbai offers LCD TV, air conditioning, free WiFi, and workspaces for the modern leisure and business traveller. The hotel is accessible by road and rail to Mumbai, Thane and Pune. Enjoy all day dining at SPICE IT or unwind at the HUB with your favourite cocktails. Contemporary meeting and conference rooms with natural light are available with a range of seating options. ... more   less 
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