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“Run Down Hotel: Management is good: ground staff is arrogant”
2 of 5 bubbles Review of Ramada Navi Mumbai

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Ramada Navi Mumbai
Ranked #5 of 29 Hotels in Navi Mumbai
Certificate of Excellence
Singapore, null, Singapore
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Run Down Hotel: Management is good: ground staff is arrogant”
Reviewed February 18, 2014

Good Points:

Sr Management: is excellent, When I reached Mr Ranjit \ Mr.Sagar from management they were really attentive to my issues and fixed it with a smile without any fuss.. really appreciate it.

Appreciate free cab to Reliance from hotel.

Problem Areas:

Got to this property at midnight found it to be dim .. run down 3 star hotel .. to meet one of the most arrogant and head strong reception staff ..I ask for extra card key and reception in charge bluntly refused and when I for a reason he said we don't give extra key.

When I get to room , lights don't work, room is not what I had asked for and all this mess at 1 am and takes 1 hr to sort it out and get to another room.

Now about new room:

Stains every where , mould on bathroom , broken drawers .. 2/3 of the electrical points don't work .. Iron cheapest available .. with burn't nylon on iron .. it ruined my $70 shirt

Internet is another problem .. it expires every morning inspite of specifically asking for uninterpreted access for all amount of time.

When I point all of this to front desk staff .. I get a arrogant we will get back to you !

Probably one of the crappiest Ramada I have ever stayed in.

Room Tip: Talk to management when something irritates you .. don't wait when things go to explosive levels...
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Yash V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRAMADA_12, General Manager at Ramada Navi Mumbai, responded to this review, March 2, 2014
Dear Guest,

Greetings From Ramada Navi Mumbai !

We thank you for your feedback on Trip Advisory although it is not a pleasant one . Please accept my sincere apologies for not living up to your expectations . We believe in Constructive criticism which helps us to improve our services .

I thank you for appreciating few of our staff and are under process of rigorous personal and etiquette training to enhance the skills of our employees. The checklist of Rooms are also in place by which we ensure that the rooms at all given time is in proper shape. There might have been some overlook because of which you got a room which had some work pending in that .

We thank you for bringing these points to our notice and will surely ensure that nothing goes wrong for any of our guests checking in.

we look forward for your next stay with us and i am sure you will find lot of changes in the service and the upkeep of the property .

warm regards,

Rajiv Ranjan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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495 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
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English first
Navi Mumbai, India
Level Contributor
142 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed February 6, 2014

We had my Dad's 50th party in their banquet on 25th Jan , it was a bring in birthday party.
Their banquet is quite huge however we were around 70 pax and had booked millennium hall 3 & 4 .
They took special care about the arrangement , placing and the minute details which we had discussed . I specially went early to see if everything is being arranged properly , but to my surprise everything was taken care and nothing was be done or monitored .

The service & food was quite good .

I got phone calls from relatives and friends for the excellent venue and food specially : Thai Curry , Mutton Rogan Josh, Gajjar Ka halwa it was simply amazing . The Staff was very friendly and accommodating.

A must to be considered venue in all the aspects .

A special thanks to Arpita , Krishna , Manohar and team from Ramada for their excellent support and service .

My Party was great Success.

I will strongly recommend.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Surinder G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRAMADA_12, General Manager at Ramada Navi Mumbai, responded to this review, February 11, 2014
Dear Guest,

Greetings from Ramada Navi Mumbai !!

We appreciate your efforts in sharing your feedback on TripAdvisor. Its indeed pleasure reading your experience . We are happy that you have liked our services and food.

As team we try to live up to our guest expectation and give the best possible food and services. Your feedback has been shared with the team and they are very happy to know your experience with us .

We look forward to host many more such event for you in future.

Warm Regards,

Rajiv Ranjan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
1 review
Reviewed February 3, 2014

Good hotel location in navi mumbai and very prompt service. Highly recommended for anyone visiting mumbai/navi mumbai. Not too far from airport. 45 min max drive. The hotel is located close to several good spots in Vashi. Public transport near the area is good too.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PIAG15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRAMADA_12, General Manager at Ramada Navi Mumbai, responded to this review, February 11, 2014
Dear Guest,

Greetings from Ramada Navi Mumbai!

Thank you for taking the time to post your feedback following your stay at our Hotel.

We greatly appreciate your continued patronage and are very happy to know that you had a memorable stay.

Thank you once again and we look forward to welcoming you back to Ramada Navi Mumbai.

Best regards,

Rajiv Ranjan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walnut Creek, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2014

I stayed at the Ramada Mahape on my recent work visit. The hotel is located at a excellent location very close to the MBP offices. Also its very convenient to reach leisure spots in Vashi. The staff is very friendly and cordial and has top notch standards. I would definitely recommend this to anyone visiting the Navi mumbai area. The prices are very competitive too. So its a great value.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saiaqua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRAMADA_12, General Manager at Ramada Navi Mumbai, responded to this review, February 11, 2014
Dear Guest,

Greetings From Ramada Navi Mumbai!!

Thank you for taking the time to share with us your experience while at our hotel.

We are happy to read your experience while staying with us .We continuously work to ensure flawless service and great product experience for all our guests.

We look forward to welcome you back to our hotel.

With best regards,

Rajiv Ranjan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 28, 2014

We had arranged a Family Wedding for about 500 people with about 100 guest staying for 3 days. The arrangements were awesome and each and every dept from Food, Housekeeping, DJ, and Bartender were very supportive. Especially the senior management staff Mr. Vishwas and Mr. Shetty had supported a lot. Thanks to each one of them for making the event so wonderful which we will cherish and remember for our lifetime..

Room Tip: Go for Cabana suite.. will make your stay more wonderful..
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DeepakDawda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRAMADA_12, General Manager at Ramada Navi Mumbai, responded to this review, February 11, 2014
Dear Guest,

Greetings From Ramada Navi Mumbai!!

We would like to thank you for giving us the opportunity to serve you , Reading your experience makes us proud that we have been part of your joyous moment and have delivered up to your expectation.

We once again thank you for your patronage and look forward for a continuous one in near future as well.

Warm Regards,

Rajiv Ranjan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

I stayed in hotel ramada for more than 2 months, the hotel is at very nice calm location away from the traffic. rooms are excellent and so is the food. I thoroughly enjoyed the food especially the dinner, The service is also amazing be it asking assistance from room service or anything else. alsoi would like to mention Mr. Ganesh from coffescape who was very prompt in providing us anything promptly he even makes a note of your personal preferences where you need not to mention each time what you.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anuraagd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRAMADA_12, General Manager at Ramada Navi Mumbai, responded to this review, February 11, 2014
Dear Guest,

Greetings from Ramada Navi Mumbai!

Thank you very much for taking the time to give us a feedback.

Thank you so much for your appreciation of our rooms, staff and food & beverage in specific.

We have also made a note of your preferences and shall keep that on our records for your next visit.

We look forward to welcoming you back soon at our Hotel.

Warm Regards,

Rajiv Ranjan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 26, 2014

I am frequent traveler to Mumbai, I have stayed at this hotel quite a few times over 60 nights on business travel and I always find it very good. It is clean, friendly staff, good food and amenities. A small oasis in the beautiful chaos of India.
The hotel have a few restaurants, gym and swimming pool. It is also feels secure and safe.
Breakfast is also very good with a great selection of Indian and European cuisine.
The room I stayed most of the times was 302 which was perfect - large, comfortable, spotlessly clean, spacious bathroom....and then.....a great poolside view from room!
The hotel has everything you would need for a break in Mumbai - perfect location inside a business park, walk-able distance from most of the IT companies in Kopar Khairane and Ghansoli
I had to mention few names here who made my stay most memorable, First in the list is their sales executive Mr Rahul who understands his guests very well and always available a call away.Then Mr Nixon duty manager who always arrange a vehicle seamlessly at any given time And finally Mr. Ganesh from Caffeescape restautant is worth mentioning here for his service. Kudos to all of them and their attention to details to make a guest comfortable

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phani_230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRAMADA_12, General Manager at Ramada Navi Mumbai, responded to this review, January 27, 2014
Dear Guest,

Greetings from Ramada Navi Mumbai !!

Thank you for taking the time out to share with us your wonderful feedback about our property. We are indeed happy to know that you had a very good experience with us.

I have also shared your encouraging feedback with our teams, and it truly drives us to give our very best.

Looking forward to welcoming you back to Ramada Navi Mumbai.

Kind regards,

Rajiv Ranjan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Navi Mumbai

Property: Ramada Navi Mumbai
Address: 156 Millennium Business Park | Millenium Business Park , Mahape, Navi Mumbai, Mumbai (Bombay) 400710, India
Location: India > Maharashtra > Mumbai (Bombay) > Navi Mumbai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Navi Mumbai
#2 Family Hotel in Navi Mumbai
#3 Luxury Hotel in Navi Mumbai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Navi Mumbai 4*
Number of rooms: 99
Official Description (provided by the hotel):
Ramada - Navi Mumbai, welcomes you to the abode of hospitality, a perfect place for all individuals & businesses. Ramada has 100 exquisitely designed rooms to cater to our guests who expect luxury and comfort with excellent service. Restaurants which serve a choice of cuisines for the International Traveller. A coffee shop, Indian Vegetarian Restaurant, Multi- Cuisine Restaurant, Open Air Barbecue and Lounge Bar.In addition to the rooms, the hotel also has an on-site fitness centre with trainers, Swimming pool, Jacuzzi & Business Center, Large State of the Art Conference and Banqueting facilities. ... more   less 
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Also Known As:
Ramada Navi Mumbai Hotel Navi Mumbai

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