Very Unprofessional behavior. I had a booking of 3 single rooms for 3 nights beginning from 18th June 2013. Till One day prior to the check in date i was in touch with hotel reservation in discussions with regard to airport pick up and drop and advance payment deposit. On depositing the cheque towards payment, i even confirmed with the hotel that the same has been done and the slip will b scanned and emailed on 18th morning. Being busy in meetings during the 1st half of 18th, i was unable to scan and send the slip nor was i able to speak with the hotel in the morning. During the afternoon I called up the hotel in order to inform them that the slip will be sent shortly. On calling reservations at 4 pm, i am informed that booking has been cancelled as the payment didn't reflect in the hotel account. This was done without any intimation. My guests were to reach at 11 pm. Had i not called, they would have been waiting for the airport pickup and i wud have been under the impression that all is taken care of. This is highly unprofessional for a hotel of the Starwood caliber.
- Official Description (provided by the hotel):
- Located in the corporate hub of the Navi Mumbai metropolis, the Four Points by Sheraton Navi Mumbai, Vashi is designed to meet the needs of today's discerning traveller. Just a stroll away from prominent shopping opportunities and the city's thriving business centre, we offer modern-day living and easy access to experience the traditional local lifestyle. Our convenient location makes it easy to get out and explore Navi Mumbai's myriad attractions, like the Belapur Fort, Central Park, a golf course, ISKCON Temple, and Kharghar Hills. Mumbai is just 35 kilometres from the hotel, and the industrial city of Pune is 134 kilometres away and is easily accessible via the express highway in two hours. Designed in a contemporary style, our 150 guest rooms and suites are tastefully decorated and provide all the comforts of home, including High Speed Internet Access and the Four Points by Sheraton Four Comfort Bed™. Our fitness centre, swimming pool, and spa make it easy to relax and recharge after a long day of work or play. And our three restaurants and lounge bar present a selection of cuisines from around the world. ... more less
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- Also Known As:
- 4 Points By Sheraton Navi Mumbai, Vashi
- Four Points By Sheraton Navi Mumbai, Vashi Hotel Navi Mumbai