We've been to the Blue Bar before and of course it's in a fantastic location. We've both very much enjoyed the experience - food, drink and ambiance - before. However, we were both left disappointed on this occasion.
It was relatively busy for January and so we were in the lower seating area. We found a table easy enough and opened a tab at the bar - a great feature. However, my husband was left very shocked when he was told the bar would hold on to his card until the tab was paid. No other bar I've been to has insisted on this and my understanding is that a card holder should never leave their card out of sight. It could simply have been scanned. This was poor practice and customer service in our opinion.
The drinks were fine and we sat down at the table. We had our 9 month old daughter with us and therefore found a high chair for her. However, it was dirty with food from its last use. My husband went to the bar to let them know and asked for some antibacterial wipes. He was expecting the notification to the staff to prompt someone to clean it but instead was given a wet Guinness bar towel and a squirty bottle to clean it himself. Again, this left a poor impression.
The food came within the time frame and the nachos we ordered were really good as was the Blue burger, but the "rustic chips" advertised on the menu were greasy, re-fried frozen chips with skins on. They were particularly poor and so disappointing, especially for the price.
When the waitress arrived to deliver our food I asked for another drink but was told I had to go to the bar to order.
The toilets in the downstairs area were clean but there was no soap in the washing area. The upstairs toilet were very poor though and the smell was equivalent to a nightclub toilet.
Overall, we received little to no service. When my husband went to pay he wasn't asked if everything was ok (nor did anyone ask us after the food had been delivered to the table or when it was cleared) and so it seemed like there was no interest in our feedback.
I'm not sure we'll return in any great hurry.
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