We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Modern, dirty and noisy” 4 of 5 bubbles
Review of La Purificadora

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
La Purificadora
Ranked #24 of 95 Hotels in Puebla
Certificate of Excellence
Oaxaca, Mexico
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Modern, dirty and noisy”
4 of 5 bubbles Reviewed May 7, 2012

We stayed at this hotel because we wanted to have the experience.
We asked (thanks to other reviewers) for a NON-noisy room but got a big corner room (2 adults 2 kids and needed 2 double beds). The assured me that there would only be an outside event that would end at 8pm, but later there was music until 11pm. I know the hotel has no control over outside events and they explained that given the size of my group this was the only room available. I asked for some sort of compensation (breakfast?) and received none, I wrote a complaint/suggestion saying that it would be wise to install noise cancelling windows/doors. The manager sent me an e-mail saying they would look into the noise issue.
The view from the balconies was nice and I loved the huge glass doors, not so much the glass staircase.
The shower head sprayed water in every direction and made the whole experience a bit difficult.
There had been a wedding previous to our arrival and the hotel was very dirty and it did not seem to get better the next day, there were cigaret butts on the stairs, balcony (in our room) and pool area.
It's a nicely adapted place, the food was good, the TV channels were awful, the staff was polite and helpful (not snooty at all).
My kids liked it, but I don't know if we would stay there again.

Room Tip: Make sure you don't mind noisy balcony rooms, great view but LOT'S of noise.
See more room tips
  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tzatzil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

318 reviews from our community

Traveler rating
    139
    90
    41
    29
    19
See reviews for
45
130
15
44
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
millburn
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed May 3, 2012

the design is interesting but the waterfall floods the steps which are steep daily. the hotel hasnt trained staff and they simply don't understand hotel management stay away

Room Tip: the so called best room hgas a whirlpool outside but you have to ask staff to come in to heat it up...
See more room tips
  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank bak43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco D, Gerente at La Purificadora, responded to this review, February 28, 2014
Dear bak43
Thank you for your recent visit and for taking the time to write and share your recent experience with us at La Purificadora. We truly appreciate all of our guests feedback as it often times pinpoints areas of needed focus.
For La Purificadora nothing is more important than the comfort and tranquility of our guest, please accept our sincerest apologies.
I will share your review with the leadership team.
We hope you will return to stay with us the next time you are in Puebla so we may show you the quality comfort and accommodations you expect from us.
Sincerely,
Francisco De La Hoz Foglia.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed February 7, 2012

LOCATION: Several large blocks from the main square, across a big avenue from downtown area. Hotel is located inside a convention complex and next to a shopping mall and it's a little hard to find if you arrive driving.

SERVICE: It's kind of snobby, as if staff members were superstars making you a big favor and you should be grateful just for being in such a trendy and hip place (this applies for all Habita Group hotels). Restaurant service is slow and somehow arrogant. Housekeeping is just OK.

FOOD: Most options at the restaurant are fairly good and tasty with funny presentations. They are suposedly advised by Jorge Olvera, one of mexican top chefs, but the kitchen is not fully under his hands, and this is noticeable in the inconsistency of the menu items. We attended the sunday brunch which was very good but pricey. It's kind of weird that they just have big tables like for 6 to 8 people.

ROOMS: They were clearly designed with the objective of being trendy, instead of thinking of guest comfort. The bed and furniture orientation is weird, as well as the transparent walls and doors. Rooms feel kind of cold and not that cozy. Towels and linens are good, as well as Khiel's amenities.

COMMON AREAS: It used to be an old water purifying plant and architects did a magnificient job with the restoration. Almost every nook and cranny is picture perfect, and the whole place is trully breathtaking. The rooftop with the see-through swimming pool, the jacuzzi and the view are really top-notch.

OVERALL: In architecture and design terms, this is a magnificient place, which is worth the visit. As a hotel, it leaves a lot to be desired, as service and guest satisfaction are clearly not their main goals. If you are happy just with being in a funky place, this is the hotel for you. But If you tend to expect something else from a hotel, like good service, maybe you'll find it too trendy for you.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank voyagean78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
373 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 bubbles Reviewed January 20, 2012

An attractive place, BUT. The floors in the main lobby are dangerous the granite tiles have edges that are so easy to trip on, for little kids they could easily trip and get hurt real bad.
The elevator had confetti from what must have been a wedding the DAY before, and had not been cleaned by 2PM. The restaurant has good food, especially the shrimp tacos, but it only has tables for parties of six or eight, not a place for an intimate romantic dinner.
The rooms have a closet made of glass, not even frosted, which is appalling, there is no privacy for those that would like it. Overall, a nice place ruined by an architect who has not thought very much about the comfort of guests. The upstairs bar is nice with some great views, but a person who traveled in the elevator with me was scared to walk on the glass see-through floors to 3 levels below. Would not stay here again. The access to the hotel is also terrible.

  • Stayed January 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank smaresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
20036
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 5, 2012

La Purificadora is beautifully designed and retains the old factory's structure with smart, modern restoration. The location was outside of the city center, but it never felt inconvenient.

In other hotels in Mexico, my inadequate Spanish-speaking skills were less of an impediment than at La Purificadora. Although staff at La Purificadora spoke English, I found them to be less helpful than at other Mexican hotels. For example, they didn't mention the upstairs gym and bar areas, and I missed my flight due to a miscommunication with a taxi driver arranged by the hotel. (I realize this is my own shortcoming in a Spanish-speaking country, but I thought it might be helpful to point out the distinction between other nearby hotels.)

The breakfast was delicious. The room was clean and peaceful, and we slept very well at La Purificadora.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank izzy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
187 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed January 1, 2012

We really enjoyed staying here. It's quite a unique property. The staff was friendly and the hotel was wonderful! Our room was great and it's within walking distance to many restaurants and sites. We'd definitely recommend this hotel!

  • Stayed May 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AbuDhabiDoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed December 13, 2011

I loved this hotel. The design, the architecture, the decor was all just breathtaking. The rooms are airy, the bed is beyond comfortable and the service adequate. Having said this, yes, the other reviewers are right. The noise of the convention centre next door is a hindrance... I visited in December, so a lot of office parties take place as one was taking place the Saturday I arrived.

However, the reservations lady did call me back, saying there was going to be an event and that if I wanted to look for another place to stay I could cancel my booking without penalty... I told her I'd like to assess the noise level myself. I liked this, I was warned and given a choice, somehow when the noise started I didn't feel as cheated because I had indeed been warned. And the party ended at 11... Not bad at all.

The one frustrating experience? The tv. Few channels, lousy signal, and the remote control wouldn't work at all - tv is important to me to wind down before bed, so I found this to be a big minus!

Still,the hotel is worth knowing, stay over on a weekday, it will be silent and if you ain't to big a tv fan, your stay will be perfect. This is a nice, trendy, chic place to stay.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GabeyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puebla hotels
0.6 mi away
EL Sueno Hotel & Spa
EL Sueno Hotel & Spa
#16 of 95 in Puebla
4.5 of 5 bubbles 277 reviews
0.7 mi away
NH Puebla Centro Historico
0.4 mi away
Casona Maria
Casona Maria
#5 of 95 in Puebla
4.5 of 5 bubbles 162 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Meson Sacristia de la Compania
0.7 mi away
Quinta Real Puebla
Quinta Real Puebla
#18 of 95 in Puebla
4.0 of 5 bubbles 295 reviews
2.3 mi away
Presidente InterContinental Puebla
Show Prices
Show Prices
Show Prices

Been to La Purificadora? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Purificadora

Property: La Purificadora
Address: Callejon de la 10 Norte 802 | Paseo de San Francisco, Barrio el Alto, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#9 Luxury Hotel in Puebla
#10 Romantic Hotel in Puebla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Purificadora 4*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Despegar.com, Priceline and Jetsetter so you can book your La Purificadora reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Purificadora Puebla
La Purificadora Hotel Puebla

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing