We stayed at this hotel because we wanted to have the experience.
We asked (thanks to other reviewers) for a NON-noisy room but got a big corner room (2 adults 2 kids and needed 2 double beds). The assured me that there would only be an outside event that would end at 8pm, but later there was music until 11pm. I know the hotel has no control over outside events and they explained that given the size of my group this was the only room available. I asked for some sort of compensation (breakfast?) and received none, I wrote a complaint/suggestion saying that it would be wise to install noise cancelling windows/doors. The manager sent me an e-mail saying they would look into the noise issue.
The view from the balconies was nice and I loved the huge glass doors, not so much the glass staircase.
The shower head sprayed water in every direction and made the whole experience a bit difficult.
There had been a wedding previous to our arrival and the hotel was very dirty and it did not seem to get better the next day, there were cigaret butts on the stairs, balcony (in our room) and pool area.
It's a nicely adapted place, the food was good, the TV channels were awful, the staff was polite and helpful (not snooty at all).
My kids liked it, but I don't know if we would stay there again.
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- Also Known As:
- La Purificadora Puebla
- La Purificadora Hotel Puebla