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“Hotel in historic downtown”

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Descanseria Hotel Business and Pleasure
Ranked #23 of 95 Hotels in Puebla
Certificate of Excellence
Greeneville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel in historic downtown”
5 of 5 bubbles Reviewed February 23, 2014

Beautiful rooms in this stylish renovated historic building! Great service and breakfast! Our room was facing 5 de Mayo and had access to the patio but we did not hear anything! For any occasion I can highly recommend this hotel!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lausrosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 reviews from our community

Traveler rating
    82
    59
    17
    10
    3
See reviews for
61
54
10
18
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 31, 2014 via mobile

Just finished a week stay and loved the hotel and the staff. Joseph and Iban were outstanding in the restaurant and the food quality was excellent. Angel the bell attendant was helpful throughout the week. Loved the room, just beautiful and clean.

Highly recommend.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank GMLBV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 24, 2014

The check-in was a breeze, parking was valet, location was superb if you want to explore downtown puebla. Hotel breakfast was a la carte but included in the package so it was all good. The attention by the staff was great, service was timely. Didn't get the normal hello/goodbye greetings that was expected from the staff at a hotel.
The terrace was very airy and had lots of natural lighting with lots of sitting area.

Room Tip: floors on the first floor have the colonial feel, but were humid. The rooms on the 2nd floor are st...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank antonyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Paz, Mexico
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 12, 2014

Two nights in Descanseria. The service was great. Friendly professional. the design and architecture is clean, above par, comfortable, fresh. Feel of the historic with the brick and modern with the design choices. The location just off 5 de Mayo could be problematic with traffic noise but i heard nothing either night and slept very well. (beds are great with nice choice of linens) Three blocks from the cathedral in the central historic district. The restaurant, though small was modern, efficient, great food and offered what i wanted…mainly breakfast. I certainly would stay here again when i return to Puebla. Is it a 5 star hotel…no…but it didn´t cost 250 dollars a night…you get more than what you pay for here.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DerekinMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

We stayed at the superior rooms down stairs. Huge rooms, huge bathroom. Very good bed with soft linen and comfortable base. Very nice architecture combining the "old" walls, I believe from the colonial time, with a modern architecture.
Friendly reception, good restaurant (breakfast included and very rich). Nice lobby with soft background music. Especially for lovers of a modern and design ambient.
Perfect location just aprox. 3 squares from the "zocalo" (main square) right in the centre.
The only reason why I can not give the 5* is that the floor was dirty (when we came out of the shower and made a few steps our feet where black again and even if we asked to clean the floor on the next day they didn't.
Second reason: The free WiFi was not working well - in the room we did not had good connection and at the lobby it was very slow. For a hotel which's slogan is "Business and Pleasure" a real down.
Otherwithe they would deserve the 5* and I hope the keep the standard up like this, as mentioned it's only 9 month open...

Room Tip: I would recommend the superior rooms if you like a "special" architecture with the combina...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristianSuiMex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
111 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed December 23, 2013 via mobile

We booked one room for 2 adults and 2 kids(age 6 and 8) on hotel.com(MXN$1224/day). When we arrived at hotel, they told us that the free breakfast only for 2 adults. Breakfast for kid is MXN$75 charged additional. They didn't mention this extra charge on website.
We stayed this hotel on June2013 last time, they charged nothing for kid's breakfast according to the same "free breakfast" service.
I will consider not to choose this hotel next time.

Stayed December 2013, traveled with family
Helpful?
1 Thank chy_annietw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 7, 2013

We were a family (two parents and an adult child) traveling to visit our son, studying abroad in Puebla. We chose the hotel because of its convenient location near the Zocalo and loved the decor shown in the pictures online. When we arrived, we were not disappointed. The staff was so accommodating, calling a cab for us whenever we needed, as well as very friendly and helpful. The rooms were beautiful, peaceful with comfortable pillows and beds, and very clean. The showers were hot and bathrooms were nice. We stayed in the part of the hotel that maintained some of the old infrastructure, which included some exposed beams and stone in the walls which created a relaxing atmosphere. The internet was very reliable and a computer and printer is available in the lobby to print off your boarding passes. All the rooms open up to a courtyard on the first floor, and a seating area on the second floor, which was a great place to read and sit in the sunlight. During the day you could hear the street traffic, but it was quiet at night and we never had trouble sleeping.

We honestly cannot say enough about the staff, especially Luis and the doormen. Luis was our waiter for breakfast, and by the end of the trip, we were spending 45 minutes speaking with him, learning about his family and practicing our Spanish. We also received great restaurant recommendations for authentic taquerias (we also never got sick through out the entire trip!). Breakfast is included at the hotel, and it is the best hotel breakfast we had ever experienced in all our travels. You have the option of delicious vegetable quiche, omelettes, eggs benedict, sweet bread, and fresh fruit. It was wonderful.

The hotel is located on a colorful street right next to the outdoor markets and only a few blocks away from the barrio de artistas, cathedral and many restaurants in the zocalo. We never felt unsafe, never got lost, and truly loved our experience in Puebla.

Without any hesitation, we would highly recommend that anyone looking to stay in Puebla should stay at this hotel.

Room Tip: I would recommend staying in the "older" section of the hotel, it seemed more charming but...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dcam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Descanseria Hotel Business and Pleasure

Property: Descanseria Hotel Business and Pleasure
Address: Avenida 3 Oriente 627, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 95 Hotels in Puebla
Price Range (Based on Average Rates): $
Hotel Class:3 star — Descanseria Hotel Business and Pleasure 3*
Number of rooms: 24
Official Description (provided by the hotel):
Descanseria, Hotel Business and Pleasure, charming and special hotel in a colonial building of the 18TH Century. The location is exceptional, right in the hearth of Pueblas Historical Center, Zocalo, easy access and just a few steps far away from the most important attractions for business trips, entertainment, cultural or gastonomic. Recently fully refurbish to accommodate travelers seeking comfortable and high quality lodging at an affordable prices. Welcome home! ... more   less 
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