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“Great location and excellent service!”

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Holiday Inn Express Puebla
Ranked #27 of 99 Hotels in Puebla
Certificate of Excellence
Bangkok, Thailand
Level Contributor
115 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Great location and excellent service!”
Reviewed August 22, 2011

I stayed here for a couple of nights to attend a wedding across the street at the Intercontinental. Even though Holiday Inn is not as luxurios at the Intercontinental it doen not lack in service and quality. Rooms were very clean and provided de esentials: cable TV, free wifi, hair dryer, shampoo, conditioning, etc and they also had toobrush, razors and more things in case you forgot them (for free!). The price included a Mexican breakfast, coffee, milk, and juice. I would say that overall the hotel looks great, staff was helpful anytime we needed something and you cannot find a better location in Puebla. You are 5 mins away from Avenida Juarez where all the restaurants and bars are.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank gabyrd80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
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    81
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See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • French first
  • German first
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  • Any
English first
Canada
Level Contributor
362 reviews
290 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
Reviewed July 22, 2011

I rarely write critical reviews of hotels, but, this hotel was so disappointing in so many ways, I need to warn fellow travelers about it.

Four of us arrived and booked four rooms. The following morning, three of the four of us discovered that we had no hot water available from the shower head in the shower stall (there are no tubs, just shower stalls), even though hot water was available from the tap in the bathroom. I heard another guest sitting beside me at breakfast complaining to his colleague about the same thing.

When I mentioned this to the front desk clerk at check-out, he said "You should have called maintenance." Right - as if I am going to call maintenance to change a tap or rectify a plumbing problem in the 30 minutes I have in the morning before I have to leave the hotel to do my business. The desk staff made no apologies for the lack of hot water in the shower - it was clear to me that they had heard this complaint MANY times before, and were tired of hearing it. They refused to provide any reduction in the room charge despite the lack of a hot shower.

The employee attending the door of the breakfast room was interested only in getting the 'ticket' from me that entitled me to the morning breakfast. The breakfast itself was not impressive.

There are no restaurants of any kind in the hotel other than the breakfast room. It appears that the same company also owns the Intercontinental Hotel next door, because menus for the Intercontinental restaurants were present in all the Holiday Inn rooms.

All in all - a very disappointing stay, and a clear case of an operator buying a "Holiday Inn Express" franchise and then totally ignoring all the brand standards requirements. I recommend you stay clear of this hotel, and stay clear of the Intercontinental Hotel across the street, which appears to be run by the same operating compay.

Room Tip: Tell them you want a room that offers hot water in the showers - not all rooms have hot water.
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  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank solotravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampden, Massachusetts
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 10, 2011

We stayed at the Holiday Inn Express in Puebla for 3 nights in July 2011. Great value, nice breakfast buffet, modern & comfortable room. The location may be a few miles from Puebla center, but that is a good thing. On a weekend night, in Mexico's third largest city, there was no noise from the city...very nice! And the bed was the softest I've ever experienced in Mexico.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Spiney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 2, 2011

Hey this is a sold choice for families. Free parking, free breakfast, great pool, wonderul location. Kids had a blast what more to say.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 200171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Québec
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 13, 2010

We stayed at this hotel for 3 nights and we would absolutely stay there again!

The service was excellent, the room was clean and spacious, the bed and pillows were really comfortable, the bathroom was nice too. The included breakfast was great and changed everyday.

The center is only a few minutes away in car.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danaevc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natick
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 5, 2010

Dollar for dollar this was a good deal. The hotel is large and clean, breakfast was able, a/c worked. Had some difficulty with internet access, but the business center is easy and available. The hotel is 2.5 miles from downtown. You can always get a cab right out front and is never costs more than $7.00 and usually $5.00 (US) to go anywhere, so you just take a cab. The InterContinental Hotel’s side door is directly across the street and there are a couple of restaurants there including Alfredo di Roma (the inventers fettuccini Alfredo). There is a Mexican Walmart four blocks down 37 Norte street on Prolong Reforma Sur, which has everything you might need including a bakery and other groceries. I found that English is not readily spoken, but the Hotel does as well as anywhere. Despite the language barrier, the staff was extremely friendly and helpful. The language problem is an issue when you are trying to make tourist plans, you often think something is understood when it is not. The Hotel has a heated pool, warm if not deep. If you are thinking about a tour and they tell you the minimum number is six when you only have four, divide the total price (the six) by four and it still will be worth it.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TFCARR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuremberg, Germany
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 6, 2009

Modern hotel with good value for money relation.
A 10 minutes taxi drive from historical center.
Breakfast Mexican style
Receptionists not fluent in English

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyingfox007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Puebla

Property: Holiday Inn Express Puebla
Address: Boulevard Hermanos Serdan 45 | Col Amor, Puebla 72140, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Puebla
#13 Family Hotel in Puebla
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Puebla 2.5*
Number of rooms: 189
Official Description (provided by the hotel):
The Holiday Inn Express Puebla Hotel is located on the first entrance of the Mexico-Puebla highway, with close access to the colonia La Paz and adjoining residential and financial area. Just 2 miles to downtown and 15 miles to Hermanos Serdan Airport. The hotel offers 189 rooms equipped with A/C, cable TV, hair dryer, desk, alarm clock, iron-ironboard, wireless and high speed Internet access for demanding executives. In addition there is a Business Center, 3 meeting rooms, an heliport, indoor pool and a gym. ... more   less 
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Also Known As:
Holiday Inn Express Puebla Hotel Puebla
Holiday Inn Puebla
Puebla Holiday Inn

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