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“Great business hotel with a Mexican ambience” 4 of 5 bubbles
Review of Marriott Puebla Hotel Meson del Angel

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Marriott Puebla Hotel Meson del Angel
Ranked #14 of 95 Hotels in Puebla
Certificate of Excellence
Erlangen, Germany
Level Contributor
120 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great business hotel with a Mexican ambience”
4 of 5 bubbles Reviewed January 18, 2014 via mobile

The hotel is well located, if you are on a business trip.
The breakfast buffet is excellent. The rooms are clean and spacious.
There are two outdoor pools in a nice garden area.
A couple more power sockets would be nice.
This is my favorite hotel in Puebla

Stayed January 2014, traveled on business
Helpful?
Thank Juergen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael R, Director Comercial at Marriott Puebla Hotel Meson del Angel, responded to this review, January 20, 2014
Dear Mr Juergen S

Thank you for sharing your comments with others travelers, I am glad you had an enjoyable experience in our property.

We thank you for your preference!

Sincerely,
Rafael Reyes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
    125
    134
    37
    15
    10
See reviews for
83
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156
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rochester, MI
Level Contributor
151 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed December 18, 2013

The Marriott has the best in house restaurants for both breakfast and dinner. For socializing after work, it's a fun atmosphere. there are two swimming pools and a workout facility. They also offer happy hour Monday through Friday after work.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kurtiemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael R, RM at Marriott Puebla Hotel Meson del Angel, responded to this review, December 26, 2013
Dear Kurtiemon,

Thank you so much for sharing your comments about your last stay with us, I am very pleased that you enjoyed the service in our property, I will share your comments with our team i am sure this will continue to increase the service of our associates to our guests and clients.


Once again, thank you!

Rafael Reyes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 27, 2013

This is an excellent Hotel in Puebla.High Recommend as it provides a great opportunity to merge business and leisure.
I stayed here for almost 2 months and also used to travel to Mexico city for work where I stayed in Crowne Plaza.

To be honest ,Puebla Marriott felt like home.The front desk staff was very friendly and could speak English quite well.

Room Tip: Try to get the Executive rooms ,way better than the rooms up front.But the breakfast in the Executiv...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank georgebobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael R, RM at Marriott Puebla Hotel Meson del Angel, responded to this review, December 3, 2013
Dear "georgebobby"

I want to thank you for share your experience with us, I am glad you enjoyed your stay in our hotel, we can proudly say we reached your expectations in a two months stay.

I hope to see you again in our hotel in your next visit to Puebla.

Kind regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
2 reviews
4 of 5 bubbles Reviewed November 3, 2013

Very good price and saff is very helpfull, they will escort you too the lobby due to its size. very good business center. buffet bkfst really good remember to watch out for spicy food if you dont.
The location of the hotel it is not close to the center (downtown) but if you dont want to mess up inside of the city, it is a few minutes away from the highway.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arturofs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael R, RM at Marriott Puebla Hotel Meson del Angel, responded to this review, November 27, 2013
Dear Artutofs2,

I want to thank you for share your comments with other travelers, we are glad you enjoyed your stay with us.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cordoba, Mexico
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed August 10, 2013

I checked in as part of a group. An special rate, bfast included, was quoted for the group. At check in I clearly said I am with this group and have the special rate. The front desk person, an unpleasant fellow, did not say a word. At check out I was informed that bfast was NOT included because the room I got was not part of the deal ... What? They should have informed me at check in!!!
Other than the unpleasant front desk person (got the same for in and out) ... the buffet bfast is very good, the men´r room in the main restaurant is far too small it is difficult to sit and stand up in the small toilet cabinet.
Almost forgot the giant mosquito I found in the room's bathroom (blood packed and all)

Room Tip: Make sure they tell you the rate, what is included and what not.
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  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Baltasar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael R, RM at Marriott Puebla Hotel Meson del Angel, responded to this review, August 14, 2013
Dear “Baltasar S”

Allow me to offer you an apology for the inconveniences during your stay with us, I have forwarded your comment to our room’s division manager in order to review the check in process based on all the information exposed.

I feel very sorry this affected your experience with us, nevertheless thank you for sharing and bring this to our attention.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonora
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 26, 2013

The room was great; I had a beautiful view to one of the green beautiful garden side of the hotel. The surrounding areas are just gorgeous, everything green with a lot of birds wake you up in the morning, the restaurant was good, the fruits are fresh, the people is nice, and even though they had a world taekwondo tournament and almost full, the people was still very nice. Great for pleasure or business

Room Tip: Room starting with 4 or 5 are well located like 507 or 409 are OK.
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  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jsanc2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael R, RM at Marriott Puebla Hotel Meson del Angel, responded to this review, August 3, 2013
Dear “jsan2002”

Thank you for sharing your review,

We are glad you enjoyed your stay with us. I hope to see you soon in Puebla again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, Pennsylvania
Level Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed July 7, 2013

The hotel is fine if you are there in Puebla, Mexico for business. The ceiling of the room I was in ta was leaking rain water and the carpet was wet. After complaining about this, I was moved into another room in the same floow - now, this one, the airconditioning dis not work. Complained again and then got it fixed. The Mexican Buffet Resaturant was fine. Eat there if you stay at this Mariott. But do not eat "Fish" at the other restaurant. I ordered fish and the look of the grilled fish told me that it was not eadible. When I tried it, it was smelly and tasted like if has been kept frozen for ages. And the menu stated "fresh fish". BEWARE.

Room Tip: There are no good rooms. All rooms are alike, But they do have a belcony although they are a bit be...
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Miller C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael R, RM at Marriott Puebla Hotel Meson del Angel, responded to this review, August 3, 2013
Dear Miller C:

Thank you for your review!

On behalf of our general manager allow me to express my apologies for the inconveniences during your stay, we are working in the room opportunity areas based on your comments. About the meals you ordered in the restaurant, our executive chef is reviewing the preparation with our team.

Thank you again for bring this to our attention,
Rafael R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Puebla Hotel Meson del Angel

Property: Marriott Puebla Hotel Meson del Angel
Address: Avenida Hermanos Serdan 807 | Fracc. La Fuentes, Puebla 72116, Mexico (Formerly Marriott Puebla Hotel)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Puebla
#10 Business Hotel in Puebla
#11 Family Hotel in Puebla
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marriott Puebla Hotel Meson del Angel 4*
Number of rooms: 296
Official Description (provided by the hotel):
Hotel Marriott Puebla is the place to be. Located at the main entrance of Puebla in the heart of the business area and only 10 minutes from the historic, gastronomic and entertainment district. An oasis for business & leisure travelers. Its striking Mexican style building is surrounded by 30,000 M2 of trees and exuberant gardens, ideal for strolling around or for any outdoor event such as weddings and group meetings. Its renovated Lobby is a space which allows guests to meet and work, enjoy a private moment, a casual meal or drink in its new lounge bar. Appreciate Puebla's famous gastronomy in La Fonda or be delighted in The Original Grill Prime Steak House our new specialty restaurant offering an exquisite Angus Steak's, all under the same roof. This luxury hotel, offers 2 heated swimming pools, 296 guest rooms including 70 executive level guest rooms and 11 comfortable suites with the fastest internet connection, selected bedding, blackout curtains and more are appointed for sublime comfort. ... more   less 
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Also Known As:
Marriott Puebla
Puebla Marriott

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