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“Puebla Marriott Real”

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Marriott Puebla Hotel Meson del Angel
Ranked #14 of 106 Hotels in Puebla
Certificate of Excellence
Reviewed June 22, 2013

I stayed at the Puebla Marriott Real and from time you arrive until the time you leave,Puebla Marriott Real has impeccable service. The Hotel has an excellent restaurant. I travel on business quite frequently to Puebla Marriott Real. I always stay at Marriot Real because of excellent accommodations with clean quiet rooms, good food and good service. This is everything business travelers want and need.

Room Tip: Rooms at the base of the hill are very nice.
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  • Stayed: December 2012, traveled on business
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1  Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael R, Revenue Manager at Marriott Puebla Hotel Meson del Angel, responded to this reviewResponded July 1, 2013

Dear George G,

Thank you for sharing your opinion with other travelers!

We will share your comments with our associates. We are sure this is the best way to motivate them.


Kind regards!
Rafael R.

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Write a ReviewReviews (373)
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99 - 105 of 373 reviews

Reviewed June 1, 2013 via mobile

My wife and I went to Puebla for a wedding and we decided to stay one night at the Marriott and we're happy we did. The hotel was clean, the staff very friendly and the food was excellent. We had the surf & turf for dinner and the buffet breakfast which had a great selection. I suggest trying the poblano omelet. Mmmm so good!! We will go back again next time we travel to Puebla.

  • Stayed: May 2013
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1  Thank Jbird267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floribeth G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this reviewResponded June 7, 2013

Dear “Jbird267”

We are pleased you stay with us!.
Thank you for share your experience and recommendations about our hotel with other travelers.

We will see you soon!

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Reviewed May 3, 2013

The hotel is convenient to an industrial park that I visit, or I would probably choose another location next time. I'm a vegetarian and not overly fond of the restaurant. But without a car, I saw no where else to eat within walking distance. I stayed in the executive building, but its breakfast buffet and evening reception are very limited in food selection. It is an uphill hike to get from this building to the main lobby and restaurants. On the plus side, hotel personnel were extremely nice and helpful - often calling me by name.

  • Stayed: April 2013, traveled on business
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Thank nashville_dog_lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floribeth G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this reviewResponded May 14, 2013

Dear “Nashville dog lover"


Regarding your experience during your recent stay, it is our commitment to take actions that help and improve the service you deserve for a pleasant stay.

We will work on a vegetarian’s menu for our restaurant, allow me to mention that the breakfast in our executive area is continental breakfast, our buffet breakfast is served in the main restaurant.
If you stay again in our executive building please ask our staff to take you to the main lobby, they will kindly assist you.

Once again, I appreciate the time you take to share your comments with other travelers and of course with us!

Kind Regards,
Floribeth Gutierrez

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Reviewed March 26, 2013

This is a nice facility, well hidden, and closest to the airport. The area around this hotel is nasty and I'm sure glad there was plenty of trees surrounding us. The hotel exceeded my expectations though and I would go back here.

  • Stayed: June 2012, traveled on business
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Thank Neversummer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floribeth G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this reviewResponded April 3, 2013

Dear neversummer1

Thank you for your review regarding your stay in Puebla! I am glad you enjoyed your stay.

We will continue working to make your next stay an even better one

Thank you for sharing your experience with other travelers!

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Reviewed March 18, 2013

I went to Puebla for a congress. This hotel is really nice, it is and old hotel, on the outside they have great looks. My room was ok, nothing fancy, nothing that normally you would find in a Marriott hotel, at least not a new or refreshed one. However it has its own little colonial style. Food: i only tried room service, it was good and with reasonable prices. The only thing that wasn't good was the internet, i paid like $10 for it, for one day access, but it was slow.
It is a good place for relaxation trips also, the pool was good, not many people around. I like it overall, but like i said before, it is not your average Marriott Hotel, but i think that is also a pleasant surprise.

Room Tip: Choose a room in the main building, not above the restaurant because of the noise. Try their meat c...
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  • Stayed: September 2012, traveled on business
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Thank drpjgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floribeth G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this reviewResponded March 20, 2013
Google Translation

Estimado DrPJCR

Le agradezco por sus comentarios y me da mucho gusto que le fuera de su agrado la habitación, piscina e instalaciones en general del hotel.

Coincido con usted en que se denota el estilo colonial en la infraestructura del Hotel, esto combinado con nuestros Restaurantes la Fonda y Factory nos permite brindarles a nuestros clientes de negocios y de relax una estadía placentera.

Con relación al Internet le comento que el hotel posee 15 megas de ancho de banda y tomando en cuenta su comentario estamos revisando las zonas de cobertura de las antenas.

Nuevamente muchas gracias por su tiempo y espero podamos servirle un futuro cercano.
Saludos,

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Reviewed March 18, 2013

We were pleasantly surprised by the hotel. The rooms were very nice and the people there, from the bellboys to the concierge were super nice! The food was also amazing. We had our breakfasts there and one dinner and it was totally worth it. My only complain would be the location. I think it may be good for some business travellers but for tourism is not as practical, because it is not very close to the main attractions. However, in general, the good service more than made up for it.

  • Stayed: February 2013, traveled with friends
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Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floribeth G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this reviewResponded March 21, 2013

Dear Andrea S

Thank you for your review!

We will continue to keep the same level of service and improve it whenever possible.

I hope you can visit us in the future and try Cholula Puebla it is only 15 minutes away from the hotel.

Thank you again!

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Reviewed February 24, 2013

I recently stayed at the Puebla Marriott Real for five days on business. The hotel is located on a beautiful plot of land and the building for the main lobby has beautiful architecture.The first time I stayed here, I was in the Executive Building; the second time, in the main building. The Executive Building is at the bottom of a steep hill, so walking back up to the main lobby, coupled with the elevation, can be a significant effort if you are not in shape. The hotel has beautiful pools and other recreation, as well as a fitness center. The rooms are updated and clean. Sometimes, cell phone signals and the wireless internet signal goes out. Most of the staff speaks good English. The two shortcomings of this hotel are the business center and the restaurant (for dinner). The business center has a terrible printer and getting connected to the internet in there (even with the help of the staff) can be irritating. The hotel restaurant has an outstanding breakfast buffet, with both traditional American and traditional Mexican dishes. The dinners, however, lack taste and are very underwhelming, especially when compared to the food at many local restaurants. I ate dinner at the hotel restaurant several times and no meal there was worth recommending. Overall, this is a very nice property in Puebla, and I would stay here again.

Room Tip: If you are not in good shape, do not stay in the Executive building. The hill between that building...
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  • Stayed: January 2013, traveled on business
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Thank stirfry300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this reviewResponded February 26, 2013

Dear “Stirfry300”,

Thank you for sharing your experiences with other travelers! I am glad you enjoyed your stay overall, as well as the hotel grounds.

On the other hand, we will definitely work to improve our Business Center and “a la carte” service in the restaurant. Thank you for bringing these opportunities to our attention.

Thank you!

Sebastian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Puebla Hotel Meson del Angel

Address: Avenida Hermanos Serdan 807 | Fracc. La Fuentes, Puebla 72116, Mexico (Formerly Marriott Puebla Hotel)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Puebla
#8 Family Hotel in Puebla
#10 Business Hotel in Puebla
Price Range: $82 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marriott Puebla Hotel Meson del Angel 4.5*
Number of rooms: 296
Official Description (provided by the hotel):
Marriott Puebla Hotel Meson del Angel is the place to be in Puebla, Mexico. We are a top hotel in Puebla, located at the main entrance of the city in the heart of the business area and only 10 minutes from the historic, gastronomic and entertainment district. An oasis for business & leisure travelers. Its striking Mexican style building is surrounded by 30,000 M2 of trees and exuberant gardens, ideal for strolling around or for any outdoor event such as weddings and group meetings. Its renovated Lobby is a space which allows guests to meet and work, enjoy a private moment, a casual meal or drink in its new lounge bar. Appreciate Puebla's famous gastronomy in La Fonda or be delighted in The Original Grill Prime Steak House our new specialty restaurant offering an exquisite Angus Steak's, all under the same roof. This luxury hotel, offers 2 heated swimming pools, 296 guest rooms including 70 executive level guest rooms and 11 comfortable suites with the fastest internet connection, selected bedding, blackout curtains and more are appointed for sublime comfort. ... more   less 
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Also Known As:
Marriott Puebla
Puebla Marriott

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