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“Hidden Gem” 4 of 5 bubbles
Review of Marriott Puebla Hotel Meson del Angel

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Marriott Puebla Hotel Meson del Angel
Ranked #14 of 95 Hotels in Puebla
Certificate of Excellence
Denver
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hidden Gem”
4 of 5 bubbles Reviewed March 26, 2013

This is a nice facility, well hidden, and closest to the airport. The area around this hotel is nasty and I'm sure glad there was plenty of trees surrounding us. The hotel exceeded my expectations though and I would go back here.

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Neversummer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floribeth G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this review, April 3, 2013
Dear neversummer1

Thank you for your review regarding your stay in Puebla! I am glad you enjoyed your stay.

We will continue working to make your next stay an even better one

Thank you for sharing your experience with other travelers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Province of San Jose, Costa Rica
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed March 18, 2013

I went to Puebla for a congress. This hotel is really nice, it is and old hotel, on the outside they have great looks. My room was ok, nothing fancy, nothing that normally you would find in a Marriott hotel, at least not a new or refreshed one. However it has its own little colonial style. Food: i only tried room service, it was good and with reasonable prices. The only thing that wasn't good was the internet, i paid like $10 for it, for one day access, but it was slow.
It is a good place for relaxation trips also, the pool was good, not many people around. I like it overall, but like i said before, it is not your average Marriott Hotel, but i think that is also a pleasant surprise.

Room Tip: Choose a room in the main building, not above the restaurant because of the noise. Try their meat c...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drpjgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floribeth G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this review, March 20, 2013
Google Translation
Estimado DrPJCR

Le agradezco por sus comentarios y me da mucho gusto que le fuera de su agrado la habitación, piscina e instalaciones en general del hotel.

Coincido con usted en que se denota el estilo colonial en la infraestructura del Hotel, esto combinado con nuestros Restaurantes la Fonda y Factory nos permite brindarles a nuestros clientes de negocios y de relax una estadía placentera.

Con relación al Internet le comento que el hotel posee 15 megas de ancho de banda y tomando en cuenta su comentario estamos revisando las zonas de cobertura de las antenas.

Nuevamente muchas gracias por su tiempo y espero podamos servirle un futuro cercano.
Saludos,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
4 of 5 bubbles Reviewed March 18, 2013

We were pleasantly surprised by the hotel. The rooms were very nice and the people there, from the bellboys to the concierge were super nice! The food was also amazing. We had our breakfasts there and one dinner and it was totally worth it. My only complain would be the location. I think it may be good for some business travellers but for tourism is not as practical, because it is not very close to the main attractions. However, in general, the good service more than made up for it.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floribeth G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this review, March 21, 2013
Dear Andrea S

Thank you for your review!

We will continue to keep the same level of service and improve it whenever possible.

I hope you can visit us in the future and try Cholula Puebla it is only 15 minutes away from the hotel.

Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan, United States
Level Contributor
114 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed February 24, 2013

I recently stayed at the Puebla Marriott Real for five days on business. The hotel is located on a beautiful plot of land and the building for the main lobby has beautiful architecture.The first time I stayed here, I was in the Executive Building; the second time, in the main building. The Executive Building is at the bottom of a steep hill, so walking back up to the main lobby, coupled with the elevation, can be a significant effort if you are not in shape. The hotel has beautiful pools and other recreation, as well as a fitness center. The rooms are updated and clean. Sometimes, cell phone signals and the wireless internet signal goes out. Most of the staff speaks good English. The two shortcomings of this hotel are the business center and the restaurant (for dinner). The business center has a terrible printer and getting connected to the internet in there (even with the help of the staff) can be irritating. The hotel restaurant has an outstanding breakfast buffet, with both traditional American and traditional Mexican dishes. The dinners, however, lack taste and are very underwhelming, especially when compared to the food at many local restaurants. I ate dinner at the hotel restaurant several times and no meal there was worth recommending. Overall, this is a very nice property in Puebla, and I would stay here again.

Room Tip: If you are not in good shape, do not stay in the Executive building. The hill between that building...
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank stirfry300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this review, February 26, 2013
Dear “Stirfry300”,

Thank you for sharing your experiences with other travelers! I am glad you enjoyed your stay overall, as well as the hotel grounds.

On the other hand, we will definitely work to improve our Business Center and “a la carte” service in the restaurant. Thank you for bringing these opportunities to our attention.

Thank you!

Sebastian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed February 16, 2013

We stayed at Puebla Marriott Real on Feb 9 for one night. We stayed at junior suite room.
The hotel has huge place. It was a little complecated to get to Exective building which include our room.
The building for exective did not look good. We prefered main building, that was much pretty. The building fo exective looked old not fancy at all. Additionally, bell boys over were not helpful. They pretended "valet parking", however, we had to park by ourself, then we have to walk 50 ~100m to the building.
The reception was ok, not helpful but not bad behavior.
The room was has space, but I don't consider as "Junior suite", because it is not fancy at all, maybe they consider space as Junior suite.
The good thing about the room was , they have jugzzi, even it is old.
They suppose to include breakfast, but we didn't take it. Because we checked what they have at night, then we found that there were not varieties of them. So we ordered room service, that was very good.
There were a couple of problems beside bell boys. Our room was face to another building, which seems has salon for the party. So it was noisy until 3am. Also path way to the exit for exective bulding has awful smell like bath room. It was unpleasant.
We had massage, that was ok. Not very special. If you pay by room, they will charge including 15% tips for therapist.
Finaly, good thing about the hotel was restaurant. They have two restaurants in main building. We went to one of them, La Fonda. That was really good. Their serives was warm and friendly. I recommend you to try "mole" that is traditional mexican food in Puebla. This mole was mild not spicy and delicious.
I wonder we won't back to stay the hotel, but we might come back to the restaurant.
This hotel is not located to down town. If you want to go there, you need to have a car or taxi. If you drive a car, this street of the hotel, hermano didn't exist in GPS( at least for us) You need to make sure the location with the hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Oralpath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this review, February 18, 2013
Dear "Oralpath",

First, I would like to thank you for reviewing our hotel and restaurant.

I am sorry that our hotel was not up to your expectations. We will definitely take your comments into consideration in order to improve our service and create a better guest experience.

I sincerely apologize for the troubles you encountered during your stay and hope you give us a chance to welcome you back in the future while in Puebla.
Thank you,

Sebastian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

Nice building
Excellent rooms
Excellent concierge service
Excellent front desk service
Folks well trained on the Marriot hotel system.
Very organized and timely billing
Great executive lounge, attendant highly motivated.
Overall hotel staff highly motivated, from the GM, to the gardener, housekeeper and Chef.
This my favorite Marriot hotel bar none, folks there are always happy to see you, and they are very courtious.
I love this hotel.
All Marriot hotels in Mexico should their teams to this hotel for training, Puebla Marriott Real
has the hotel customer service down pat.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bryanwes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this review, January 25, 2013
Dear Bryanwes,

Thank you for sharing your opinion with other travelers!

We really appreciate your comments, which motivate us to continue serving with passion and find ways to improve day after day.

Thank you!

Sebastian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed January 22, 2013

The first thing I noticed when our taxi dropped us off at this hotel was the lack of ramp. This is a Marriott hotel and there's no ramp... thankfully we are capable people who can walk up the stairs and drag our bags but what about those who are in wheelchairs?
We made our reservation through Priceline, which supposedly slashed some price off our reservation so with what we paid, we were really hoping and expecting more but we were disappointed. Our room was located in somewhat a basement area where it was dark, damp and our room itself was tiny! And the carpet looked really old and dirty! For the money we spent for this room, I was expecting it to be slightly bigger and brighter. There was no free wi-fi, no shuttle service from/to the airport and the pool did not look very clean. And like I mentioned earlier, there were no ramps so we had to drag our suitcases up the stairs. The hotel is also far away from Puebla's downtown area/attractions and if you don't have your own transportation, it could get really expensive.

On the plus side, the hotel has a nice restaurant which serves delicious food, nice and friendly staff, and the bed in our room was comfortable (the bed occupied most of the space). There was also an ATM in the hotel which was very convenient if you need cash.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ChasingSunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian G, Gerente at Marriott Puebla Hotel Meson del Angel, responded to this review, January 23, 2013
Dear ChasingSunset,

Thank you for sharing your travel experience!

We are glad you enjoyed the service and beds, but sorry that you didn't leave our hotel with a complete satisfaction.

Regarding your comments, I would like to inform you, that we do have a daily evaluation of the water in our pool but also, we have taken some corrective actions and back in December 2012, the pool was emptied for preventive maintenance.

We also have taken into consideration your comment on Wi-Fi and will have an open connection in our lobby and bar.

As for the ramps, the hotel has many different entrances and we do have accessible rooms available upon request.

Again, we are sorry that your experience was not rated with a 5, however we can assure you, that your comments are taken sincerely. We strive to improve everyday and listening to our guests is the best way to do so.

Best regards,

Sebastian

As for the ramps, the hotel has different entrances and we do have accesible rooms available upon request.
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Additional Information about Marriott Puebla Hotel Meson del Angel

Property: Marriott Puebla Hotel Meson del Angel
Address: Avenida Hermanos Serdan 807 | Fracc. La Fuentes, Puebla 72116, Mexico (Formerly Marriott Puebla Hotel)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Puebla
#10 Business Hotel in Puebla
#11 Family Hotel in Puebla
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marriott Puebla Hotel Meson del Angel 4*
Number of rooms: 296
Official Description (provided by the hotel):
Hotel Marriott Puebla is the place to be. Located at the main entrance of Puebla in the heart of the business area and only 10 minutes from the historic, gastronomic and entertainment district. An oasis for business & leisure travelers. Its striking Mexican style building is surrounded by 30,000 M2 of trees and exuberant gardens, ideal for strolling around or for any outdoor event such as weddings and group meetings. Its renovated Lobby is a space which allows guests to meet and work, enjoy a private moment, a casual meal or drink in its new lounge bar. Appreciate Puebla's famous gastronomy in La Fonda or be delighted in The Original Grill Prime Steak House our new specialty restaurant offering an exquisite Angus Steak's, all under the same roof. This luxury hotel, offers 2 heated swimming pools, 296 guest rooms including 70 executive level guest rooms and 11 comfortable suites with the fastest internet connection, selected bedding, blackout curtains and more are appointed for sublime comfort. ... more   less 
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Also Known As:
Marriott Puebla
Puebla Marriott

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