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LQ Hotel by La Quinta Puebla Palmas Angelopolis
Ranked #15 of 96 Hotels in Puebla
Apex, North Carolina, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Stay!”
4 of 5 bubbles Reviewed April 8, 2013

Nice, new hotel. Stayed five nights while visiting our daughter at UDLAP in Cholula. Does not look like the exterior pictured on tripadvisor however (not silver-purple/cream). The lobby is on the seventh floor, but as long as you know it's there, it is a safe arrangement and not a problem. Desk Staff was great, asked for an extra blanket, extra key, etc - no problem. They all speak Spanish and English, in addition some speak French and other languages. Quick service on arrival and departure.
The free breakfast was excellent in my opinion. They always had four hot items - eggs, beans, meat (ham, mini hot dogs,or bacon,etc), and ChiliQuiles (basically breakfast nachos with green or red sauce and queso). Fresh-squeezed orange and grapefruit juice, coffee, cereal, at least four fresh fruits, and pastries (fresh some days, not fresh others). The staff at breakfast were very helpful!
The hotel sent their van to pick us up at the bus station when we arrived - very prompt, excellent service. We reserved the van when we were leaving, but were told last-minute it was broken down and had to take a taxi instead.
The room was nice. We had an eight-floor 2-queen suite with sofa ( the rooms above the seventh floor are larger). Two large rooms with full-wall windows and a great view. Both rooms had flat-screen TVs. Large desk area with chair, microwave, mini-fridge, and armoire/closet(full size ironing board inside limited use), 5' sofa. Not a lot of drawer space- we just lived out of our suitcases. Bath is small and shower leaked onto floor, but not a big deal for us.
Overall, very clean. Bright in the morning- room-darkening drapes couldn't keep the sun from shining in on the sides of the large windows.
We had a car which we would just self-park on the first level of the parking garage (free). Used the pool once first thing in the morning - temperature was perfect, but it wasn't very clean- obviously not cleaned daily like it should be. Tried out the fitness room. It was very hot in the morning with the sun streaming in the large windows. They had a treadmill, horizontal bike, 2 elipticals, and a multi-station weight unit. Two of the pieces of equipment needed repair.
Overall great place to stay! Walk next door to small casino, Krispy Kreme, and Carl Jr. Hamburgers. Short drive to Mega grocery and mall. Would have been nice to have an in-room safe. The beds were very comfortable. We could hear noises from the hall which could be bothersome if the hotel was very busy but it didn't bother us much.
Overall, it was a great value!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorenzo R, Director General at LQ Hotel by La Quinta Puebla Palmas Angelopolis, responded to this review, April 12, 2013
Google Translation
Estimado Huesped
A nombre de todos los que colaboramos en este su hotel La Quinta Inn & Suites Puebla Palmas, mil gracias por sus comentarios nos motivan para seguir mejorando cada dia espero verlos pronto por este su hotel y atenderlos personalmente
Cordialmente
Lorenzo Rodriguez
Director General
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371 reviews from our community

Traveler rating
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    55
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See reviews for
146
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105
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta
Level Contributor
708 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

This is the nicest La Quinta Inn & Suites I have had the pleasure of experiencing. The top floor rooms are larger then lower floors. The internet worked well as well as the TV. Only thing missing was their was no in room safe which would have made me feel more comfortable leaving my laptop and iPad in the room. Breakfast was below average. Staff was great. Location is across from a great shopping mall and next store one can't resist a Krispy Cream Doughnut from the Krispy Cream Cafe. The hotel has two computers for guest use with a printer.

Room Tip: High Floor
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dealmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorenzo733, Director General at LQ Hotel by La Quinta Puebla Palmas Angelopolis, responded to this review, March 28, 2013
Google Translation
Estimado Huesped
Mil gracias por tomerse el tiempo para enviarnos sus comentarios, a nombre de todos los colaboradores de este su Hotel La Quinta Inn & suites Puebla Palmas, me pongo a sus ordenes para atenderle personalmente en su proxima visita a este su Hotel La Quinta Inn & Suites Puebla Palmas,
Cordialmente
Lorenzo Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helena, Montana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

First of all, the hotel lobby is strangely located on about the 7th floor of the hotel. That is the only hiccup of this hotel. I was able to check in at around 10AM with no questions asked. Room was perfect, cleand and confortable with a great view of Popo smoking in the background. Bed is very comfortable, breakfast is excellent and staff is bilingual and incredibly friendly and accomodating. Hotel is a bit far from Centro but located right across from the large Angelpolis mall, and is halfway between Centro Puebla and Cholula. Thishotel is far superior to La Quinta Inns in the States, and is more comparable to a Marriott or Sheraton property for its contemporary design, good food and excellent service and amenities.

Stayed December 2012, traveled solo
Helpful?
Thank CALMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorenzo733, Director General at LQ Hotel by La Quinta Puebla Palmas Angelopolis, responded to this review, March 28, 2013
Google Translation
Estimado Huesped
A nombre de cada uno de los colaboradores y del mio propio, mil gracias por el tiempo que se tomo en el envio de sus comentarios lo esperamos pronto por este su hotel La Quinta Inn & suites Puebla Palmas,
Cordialmente
LOrenzo Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed January 2, 2013

I was very pleasantly surprised when i arrived on the property, the Hotel is quite new (I dont think they have been open for more than a couple of months) and the design is gorgeous.
You ride an elevator to a lobby on the sixth floor (the pool is also on the fifth floor,) the view is great and on a clear day you will see the volcanoes and mountains… clearly one of the highlights of this location.
Even though the hotel is not downtown, the convenience of the location more than makes up for it… It’s very close to major highways which will get you anywhere you need to go in Puebla in just a few minutes. There´s a mall and several restaurants within walking distance including a Krispy Kreme (Coffee anyone?) and a Carl’s Jr Restaurant (Perfect for a night snack)
The prices are very competitive, and often include internet and breakfast which means that you get an incredible deal for your money.
I did not rate the property a solid ten because I feel the staff is not yet where they need to be. When we first got there, they had us wait during check in… when we asked about it, they gave us a story about having to get the room aromatized… turns out that there was something wrong with the drainage and when we got to the room it smelled like a sewer… Long story short, we had to switch rooms… Our new room was beautiful, but the TV wouldn’t work properly. Even when we reported it, the staff was unable to fix it. I am confident that given a bit of time, the staff will get a hang of it and make this great choice even better.

Room Tip: As a hotel that is meant for business travellers, the rooms are not very big... However, rooms endin...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eli_puszkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorenzo733, Director General at LQ Hotel by La Quinta Puebla Palmas Angelopolis, responded to this review, March 28, 2013
Google Translation
Estimado Huesped
A nombre de todos y cada uno de los colaboradores de este su Hotel La Quinta Inn & Suites Puebla Palmas, gracias por sus comentarios y mil disculpas por los inconvenientes en su llegada hemos hecho inversiones y arreglos para cambiar las instalaciones y hemos mejorar esperamos verlo pronto por este su hotel y atenderlo personalmente

Cordialmente
Lorenzo Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
73 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed January 1, 2013

I really cant complain as I pricelined this hotel :) yet I will keep this unbiased. The Hotel has amazing views of the POPOCATEPLT and IZTACIHUALT Volcanos. Amazing views of Downtown Puebla and the hill, amazing views of the mall next door. The Hotel is in an amazing location ( if you are driving ). The staff at the lobby is professional and robotically nice yet mediocre. I stood in line twice for 30 minutes just to get something out of the safe box and to check out. The staff is not trained to take care of situations when they have more than 3 guests in line ( ONLY PERSON IN LOBBY Stood 30 minutes with one guest ignoring the other guests ) This hotel is odd you have to go to the 7th floor to check in. Then go down or up your room on another elevator. The VALET PARKING is amazingly nice and efficient. The complementary Breakfast was nice, hot eggs, chilaquiles, cereal, milk. juice the restaurant staff goes above and beyond to get your requests satisfied. The rooms: Small, but efficient and nice looking, yet cheap, you can hear the noise from 3 rooms away, the walls are so thin you can hear a pin drop, yet we were lucky the hotel was half full reason I loved it. The pool is nice too. If you go off season like I did you cant go wrong with this hotel. Temperature control was amazing, A/C was working great if you get easily cold though beware there is no heating in this hotel, but the A/C is great.

Only problems with the room: When you take a shower the entire bathroom will be flooded,

A great plus: The WIFI worked great and it was fast!

Plaza Palmas is next doors ( Krispy Kreme and Carls juniors / hardees ) is next door

You can get ice at the main restaurant at the 6xt floor.

I would defenetly come back during off season. Lobby personnel again Is mediocre, they are nice but did not feel they were genuine.

Overall would stay again ( 3 star hotel during off season/ maybe 1 1/2 star when its full )

Oh by they way their housekeeping personnel is amazing! and humble too! and easy to talk to ... Very impressed.

Finally I paid 40 USD a night so overall great deal in this Great Colonial Mexican CIty :)

I think there is a fitness center but not sure were it was

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esaldana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorenzo733, Director General at LQ Hotel by La Quinta Puebla Palmas Angelopolis, responded to this review, March 28, 2013
Google Translation
Estimado Huesped
Mil gracias por el tiempo que tomo el enviar comentarios de su estancia, a nombre de todos los que colaboramos en este su hotel gracias nuevamente y tomamos sus comentarios para mejorar su estancia por favor deme la oportunidad de atenderlo personalmente en su proxima estancia, hageme saber la fecha de su llegda por este medio o al hacer su reservacion
Cordialmente
Lorenzo Roddriguez
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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 7, 2012 via mobile

The hotel is new and the rooms very nice. Beautiful views of the city and well located. There is a nice indoor pool on the sixth floor with views overlooking the city as well. Breakfast is included and the service is good. Internet can get saturated at peak times which may be an inconvenience for some travelers. All considered I thought it was a good value and will return on my next trip and am recommending the hotel to friends and family.

Stayed May 2012, traveled with family
Helpful?
4 Thank Susycutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorenzo733, Manager at LQ Hotel by La Quinta Puebla Palmas Angelopolis, responded to this review, December 31, 2012
Google Translation
Muchas Gracias por sus comentarios, ayudaran a mejorar el Hotel y los empleados, a nombre de cada uno de los empleados les deseamos un Exitoso 2013 lleno de Salud y Prosperidad, los esperamos en su Hotel La Quinta Inn & Suites Palmas Puebla
Corsialmente
Lorenzo Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LQ Hotel by La Quinta Puebla Palmas Angelopolis

Property: LQ Hotel by La Quinta Puebla Palmas Angelopolis
Address: Avenida Zeta Del Cochero No 407, Puebla 72810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 96 Hotels in Puebla
Price Range (Based on Average Rates): $
Hotel Class:3 star — LQ Hotel by La Quinta Puebla Palmas Angelopolis 3*
Number of rooms: 186
Official Description (provided by the hotel):
Palmas Hotel is specially designed for the most discerning traveler, offering a unique alternative to your current five star hotel options southwest of downtown Puebla, in Angelopolis Zone. We are committed to exceeding your expectations with sophistication and attention to the best service without boundaries.We offer the perfect event venue for both business and pleasure. Whether it's an important meeting, intimate social gathering, or an all-out gala, your event will certainly make an impression. Make your event monumental in our 5,700-square-feet of meeting space, include the ASOT Ballroom, that can be transformed in seven multifunctional meeting rooms, featuring audio video facilities.You cannot leave the hotel without a dive in our panoramic pool; enjoy the variety of drinks at our sport bar, H2O, watching sporting events of the moment, and burning off some of those calories in our fitness center - all right here under one room at the La Quinta Inn & Suites Puebla Palmas Hotel.You will see the attention to detail in your accommodations, from floor-to-ceiling windows with striking custom furnishings to enhance your experience. Unwind and enjoy the city views, pillow top mattresses, iron with ironing board, 32 inch LED TVs, free wireless Internet access, hair dryer and much, much, more!Enjoy our Free Bright Side Breakfast definitely with a Mexican flair each morning in the Cafeteria La China Poblana. Our Sky Restaurant offers a delicious international cuisine and spectacular views of Volcanoes Popocatepetl and Izztacihuatl. ... more   less 
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