In searching for a room on a very busy weekend in Puebla we luckily stumbled upon this great hotel. From the moment we arrived we were made to feel welcome. The suitcases were unloaded and the car was taken to secure parking by the staff. Shortly after getting in the room the staff sent up frosty glasses of fresh squeezed orange juice, quite refreshing after many hours of car travel. The room was delightful. Spacious and very comfortable. Clean - Immaculate! Very comfortable bed and pillows. The staff, Gabriel, Pablo and Teresa really went overboard in making sure everything was perfect. In the afternoon when we wanted just a little snack a special cheese and fruit tray was prepared for us. In the morning, when we were off to explore we were offered hats for the sun. Wow! No, it's not the glitzy 100 room hotel without personality, it's better! The location is perfect - a very easy short walk to the Zocolo and Museums. Many thanks to the wonderful staff. We will be back!