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“Charming, but no, thank you.”
Review of Hotel San Pedro

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Hotel San Pedro
Ranked #87 of 101 Hotels in Puebla
Reviewed January 2, 2012

This hotel has a lot of charm, inside and out. I loved my room, the atrium, the old restaurant room. Great colonial architecture.

But there was a smell everywhere, a smell of old and mold.

I could hear all my neighbors snoring, and I bet they could hear us!

The bathroom was worn out, and there was no hot water. I took a cold water shower in the morning.

What a pity! I bet it used to be a beautiful place.

The staff was so-so. Not very polite, but not indifferent or even offensive.

The breakfast was terrible.

The only good thing with this hotel is the location. Right in the middle of town.

  • Stayed: December 2011, traveled with friends
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3  Thank josieWashingtonDc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 - 43 of 199 reviews

Reviewed August 5, 2011

This COULD be a beautiful place and it once probably was, but a long long time ago. This "five" star hotel is set in an original colonial building with a lot of potential and a great location (just two corners from the main square). BUT. The jacuzzy was worn out, the bedroom tables were used and falling down, around the swimming pool was set a strange green carpet and when we ordered room service they brought us a menu that was falling apart and wrapped in cheap plastic (Mc Donald's has better menus :). Shame because this place could be so much more!

  • Stayed: June 2011, traveled as a couple
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Thank iliveinmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2011

This is an old colonial era hotel that is well located near the Zocalo. Our room smelled bad! There was a missing tile in the bathroom, with open grey water underneath. The smell was very musty and I am sure there was mold in the room. We requested another room, but after looking at it, decided it smelled even worse. The restaurant food was okay, but two of the young, breakfast waiters were rude and sullen. They seemed more interested in looking a facebook on the computer than serving us. The so called free wireless internet is a joke...very poor. I tried the hotel computer and than was even worse. Just gave up on the internet. The hotel itself could use a makeover, as it is looking a little shabby, faded carpets etc.. I was surprised at how poor it really was considering it is listed as a mid range to high end establishment.

  • Stayed: February 2011, traveled as a couple
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Thank oldyuman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2011

My boyfriend and I stayed at this hotel at the end of December 2010 but after two nights we decided to move to another one. The staff at the front desk were very nice and courteous. The first impression, from outside and the lobby, is that it is a colonial building with typical charm, but as we started to move towards our room, at the end of the 3rd floor, we noticed how poorly maintained it was. The hallway carpets were worn and filthy, the same as the window drapes and the upholstery on the two chairs in our room; fortunately, our room didn’t have carpet. The bathroom looked clean but had an overwhelmingly unpleasant odor, the light was much deemed and the shower head would splash the water everywhere and had very thin stream. The mattress was extremely hard and the sheets, bedding and towels were old and worn out.
The hotel has a very cheap system for saving energy; the only way that the electronics, AC and heat will work in your room is when your room key is placed into a slot on the wall. Every time you go out and have to take your key with you, everything turns off. So, no point of getting back to a warm room in the winter (or a cool room in the summer, I supposed), and no point in setting the clock/alarm in your room—you’ll have to do it every time you walk in.
At check in we were given some breakfast vouchers. The first morning we went down for the breakfast buffet, hoping to have a pleasant experience that will make us forget the discomfort of our room. It was a little cold but we sat at the patio because every table in the inside dining room was occupied. Nobody came to wait on us, so we decided to proceed to the buffet and help ourselves. Many of the trays at the buffet were empty and the selection was very limited. After about ten minutes we caught the attention of one of the waiters to ask for some decaffeinated coffee and give him our vouchers. He pointed out to us the very fine print on the paper where it read that the breakfast only includes coffee, juice, toast and marmalade. If we wanted the buffet we had to pay $90mx each. We agreed to pay because we had already served ourselves; otherwise we could have had much better breakfasts somewhere else. We waited more than 20 minutes and the coffee didn’t come. Finally, I went to look for the waiter and ask him. He took another ten minutes to bring us two cups of hot water with decaf coffee envelopes on the side… no toast… no marmalade. We paid and left, making some effort to forget the experience and enjoy our first day in beautiful “Puebla”.
The next day we decided to give it another try and went down for coffee, toast and marmalade; again, they took forever to serve us and when they finally brought the toast, we had to ditch the butter and marmalade from another tables.
Our advice: if you want to enjoy Puebla stay away from this hotel. The photographs and many of the reviews online are extremely deceiving. My only regret was not having taking some pictures to post online.
Puebla is a beautiful Colonial City, the people are the most courteous and friendly and there are plenty of places better than Posada de San Pedro to stay in.

  • Stayed: December 2010, traveled as a couple
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Thank mati_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2010

It is fair to say that their location is great, however, we had a terrible experience.

1) No water; coming back from the night drink, we tried to take shower. However, there were no water coming out from the tub! We called the reception several times and waited for 30 mins, then we had to move to another room at 2:00 am!

2) Bad smell; The bathrooms were smelling bad in both rooms.

3) No care for the customers' possessions : We parked our car in their parking and left the car key, as it was valet parking. When we got back to our car after checking out, we found the key was attached to the car and all the car doors were unlocked....

4) Noise from the club of the hotel: We chose the room facing the inner garden, not the street because the staff said that it is more quiet. However, from the evening to mid night, we had to hear very loud and bad-taste music coming from the club inside the hotel. The music was everywhere in the hotel, and I felt sorry for the people who were having dinner in the hotel restaurant. They seemed not to be able to enjoy their chat at all.....

5) Unprofessional attitudes: In spite of all the trouble above, the hotel stuffs' attitudes were like ' SO WHAT?'..... It was not the kind of attitude which we expect for this class of hotels, unfortunately. Very unprofessional.

We regretted that we chose this hotel.

  • Stayed: December 2010, traveled as a couple
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1  Thank treemex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2010

We stayed 2 nights, and they charged for 3 nights. We called the hotel as soon as we realized the error and they haven't been able to pay back!!! They do not respond to email, and they always say "give me your phone" we'll call you back. The hotel is in a good location, but there are other options. If you do not want to take the risk of "overcharge" choose other hotel. We also have to negotiate the change of the rooms. We booked 2 rooms, no balcony, because of the noise. Didn't care about our petition and they reserved a room with a exterior balcony.

  • Stayed: November 2010, traveled with family
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Thank yasbau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2010

Our room on the third floor was lovely - good ventilation, American cable, nice balcony, and a deep Jacuzzi bathtub. Beds were quite comfortable, though a little on the small side. Lovely light in the room, nice high ceilings. The inner courtyard was very picturesque, with a little pool (VERY welcome) and places to sit and enjoy the sunny garden. The breakfast buffet was also nice, though perhaps a bit overpriced. The staff were certainly very solicitous, and there is No way to beat the location. Right around the corner from the zocalo - all the benefits of a central location with none of the noise. There are tons of good restaurants within walking distance, and, if you are feeling lazy, a VIPS right across the street. Great way to see Puebla.

  • Stayed: April 2010, traveled with friends
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Thank ladysong24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel San Pedro

Address: Avenida 2 Oriente No. 202 | Col. Centro, Puebla 72000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 101 Hotels in Puebla
Price Range: $54 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel San Pedro 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Built in 1542, the San Pedro Hotel is colonial in style and is a reference point for our beautiful Puebla, our excellent location allows us to offer our guests a plus. It´s close to the main cultural attractions. Inside the facilities you can rest at the pool accompanied by a refreshing drink or a traditional dish of the Restaurant Ajonjolín, services like included as free wifi, elevator and the different views offered in our rooms make your stay and an experience. ... more   less 
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Also Known As:
Posada San Pedro Puebla

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