I stayed on August 24 & 25th for my sisters wedding--both the wedding and rehearsal dinner were held in the hotel. The common areas--especially the high-ceiled room off of reception were beautiful, as were the grounds. The restaurant had good food,very affordable prices and for the most part, polite and attentive servers.
My main issue though was with the rooms. Past midnight on the 24th the pipe in my bathroom literally came off the wall and drenched me with water. My boyfriend had to climb on top of the toilet and hold it together while I ran (soaking wet!) to get help. It took 15 mins to get the water shut off--my boyfriend holding the pipes together the whole time. We were transferred to another room--and realized once we were in there that the room we had been in didnt even have real pipes for the toilet--it looked more like a thick straw with rubber around it instead of the steel pipes we saw in all the other hotel bathrooms.
When we had to switch rooms, the receptionist offered to take our drenched clothes and have them laundered. When we went to retrieve them the morning of the 25th, they were returned still wet and with a bill! We were offered a fan to hang them in front of. After 10 mins of negotiation with the receptionist, who had charged us at the managers direction, the bill was waived. The receptionist at least had the good manners to apologize.
Beds were rock hard. Rooms were smelled of mildew and sewage.
Like I said, the common areas are very nice. If you don't plan on spending lots of time in your room, this place may be just fine. Unfortunately, its also not walking distance from downtown Puebla--you can't get anywhere without a taxi or a car. Approach this place with caution!
- Official Description (provided by the hotel):
- Exclusive colonial style hotel ideal for business or pleasure trips located in a quiet residential area. It features a heated roofed pool, business center, 3 meeting rooms, Wi-Fi in common areas and high speed internet access in room free of charge, parking restaurant, bar, among other services. Discover all places and passages full of romanticism in the hotel. Besides, come and visit the centenarian forest, kiss tunnel and more. ... more less
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