We booked the hotel through Booking.com, we booked three rooms. The hotel looked better in pictures. In reality is awful. Everything is old, the beds, the rooms, the sheets, the blankets. The WC stinks. They gave us our room late because they were "cleaning it" and when we finally got it (at 7:00 pm) the bathroom was not clean. We had to change rooms, so we wasted a lot of time. We were 4 people in the room, and they only left 2 towels for us. We had to call every day to ask for more. Every day! They never left the four towels on the room even though we talked to everybody we had to, to get that issue solved. Also we had to activate our door key card every day. Yes: every day! The only good thing is the location, nothing else. We are not picky at all, and we tend to stay at three star hotels a lot, but this hotel has no maintenance and the personal is not amiable. We wanted to leave from the moment we arrived.
I do not recommend this hotel.
- Official Description (provided by the hotel):
- Aristos Puebla Hotel is located in the heart of the historical city of Puebla, known as "The City of the Angels". The hotel is very close to the cathedral,museum and handcraft markets. You will enjoy a variety of food such as: chalupas, mole poblano, cemitas, chiles en nogada,etc. The hotel is perfect for business, pleasure or cultural trips. ... more less
- Reservation Options:
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- Also Known As:
- Aristos Hotel Puebla