We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't let the bed bugs bite”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
City Express Puebla Angelopolis
Ranked #7 of 100 Hotels in Puebla
Certificate of Excellence
Reviewed October 4, 2012

I had a horrible time at this hotel. I prepaid with American Express two months prior to my arrival for two rooms. Everyday the hotel locked me out of my room and my friends out of theirs until I paid the bill. I showed them my receipt and my confirmation number every day and still the problem persisted. And they were not even polite about it, accusing me of trying to get out of paying in the room. I was promised by the manager that this situation would be resolved, but still was locked out of the room the same day. Finally they told me that yes, I had paid American Express for the room (I showed them my actual credit card payment with the charge on it). They told me that even though I had paid American Express, they never received the money. Mexican people are the most polite people in the world, but these folks were anything but and here is the worst part:
I WAS EATEN ALIVE BY BED BUGS. THIS HOTEL IS INFESTED. I HAD WELTS ALL OVER MY BODY. I THOUGHT THEY WERE MOSQUITO BITEs BUT SAW THE BED BUGS ON THE SHEETS ON THE LAST DAY OF MY STAY. DO NOT STAY HERE. THIS IS PROBABLY THE WORST HOTEL EXPERIENCE I HAVE EVER HAD ------BED BUGS!!!!!!!!!!

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ControlCalidad, Guest Relations Manager at City Express Puebla Angelopolis, responded to this reviewResponded October 8, 2012

Appreciated guest
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the service, at the hotel. I would like to share with you that we have taken immediate actionss to ensure that this will never happen again.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (454)
Traveler rating
Traveler type
Time of year
Language

7 - 13 of 454 reviews

Reviewed 5 days ago
Google Translation

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GABRIEL DE JESU... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago
Google Translation

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 154moisesc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

  • Stayed: October 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank antoniobX1018LF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tanjamM363MG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
Google Translation

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank veronicagN4040DL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank miguelangellorancar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puebla hotels
0.2 mi away
Holiday Inn Puebla La Noria
0.5 mi away
LQ Hotel by La Quinta Puebla Palmas Angelopolis
4.6 mi away
City Express Puebla FINSA
Show Prices
Show Prices
Show Prices
1.7 mi away
NH Puebla Centro Historico
1.4 mi away
City Express Junior Puebla FINSA
1.1 mi away
Fiesta Inn Puebla Las Animas
Show Prices
Show Prices
Show Prices

Been to City Express Puebla Angelopolis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about City Express Puebla Angelopolis

Address: Circuito Juan Pablo II No. 1755 | Col. La Noria, Puebla 72410, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #7 of 100 Hotels in Puebla
Price Range: $51 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — City Express Puebla Angelopolis 2*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Cancelon, Orbitz, Hotwire, Travelocity, TripOnline SA, HotelQuickly and Cheap Tickets so you can book your City Express Puebla Angelopolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing