I had a horrible time at this hotel. I prepaid with American Express two months prior to my arrival for two rooms. Everyday the hotel locked me out of my room and my friends out of theirs until I paid the bill. I showed them my receipt and my confirmation number every day and still the problem persisted. And they were not even polite about it, accusing me of trying to get out of paying in the room. I was promised by the manager that this situation would be resolved, but still was locked out of the room the same day. Finally they told me that yes, I had paid American Express for the room (I showed them my actual credit card payment with the charge on it). They told me that even though I had paid American Express, they never received the money. Mexican people are the most polite people in the world, but these folks were anything but and here is the worst part:
I WAS EATEN ALIVE BY BED BUGS. THIS HOTEL IS INFESTED. I HAD WELTS ALL OVER MY BODY. I THOUGHT THEY WERE MOSQUITO BITEs BUT SAW THE BED BUGS ON THE SHEETS ON THE LAST DAY OF MY STAY. DO NOT STAY HERE. THIS IS PROBABLY THE WORST HOTEL EXPERIENCE I HAVE EVER HAD ------BED BUGS!!!!!!!!!!
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