We chose this hotel for it's small and boutique nature.
You should know that the location of the hotel is ok, but because of traffic patterns it is very difficult to move around if you are bringing a car. The hotel service and rooms are excellent. The staff was very helpful!! The rooms are also very spacious and well equipped. Truthfully we found the hotel beautiful and tastefully done.
The food at the restaurant is very very delicious. I would have given this hotel 5 stars if not for this issue:
The hotel constantly books events (especially during breakfast, but also for dinners) in their patio or dining room. The events range from 30-100 people. Of the 4 days that we stayed at the hotel 3 of them had an outside event. When there is an event planned in the hotel, the service at the restaurant goes down. Even the quality of the amazing food went down as well. Management was apologetic about the issue, but they were unwilling or unable to do anything more about the issue. It can be a bit frustrating to stay at such a high end hotel and have such a disappointing service experience (especially related to eating at the hotel).
I would return to this hotel again, however, make sure that if you want to eat here (and it is some of the best food in Puebla, so it is very worthwhile) make sure to make reservations for all meals and find out if there is an event going on at the same time. Everything else about the hotel was lovely.
- Official Description (provided by the hotel):
- Beautiful, cozy and charming hotel, located at Puebla's downtown, right next to the convention center. Casareyna offers big, comfortable and luxurius rooms plus an awarded fine dining Restaurant. The facilities include a certified Talavera boutique with factory prices, outdoor patios, bar, meeting room and much more.Great service and a single goal: Your total satisfaction. ... more less
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