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“Great stay, but watch out for snags!”
Review of Casareyna Hotel

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Casareyna Hotel
Ranked #1 of 106 Hotels in Puebla
Certificate of Excellence
Reviewed March 9, 2013

We chose this hotel for it's small and boutique nature.
You should know that the location of the hotel is ok, but because of traffic patterns it is very difficult to move around if you are bringing a car. The hotel service and rooms are excellent. The staff was very helpful!! The rooms are also very spacious and well equipped. Truthfully we found the hotel beautiful and tastefully done.
The food at the restaurant is very very delicious. I would have given this hotel 5 stars if not for this issue:
The hotel constantly books events (especially during breakfast, but also for dinners) in their patio or dining room. The events range from 30-100 people. Of the 4 days that we stayed at the hotel 3 of them had an outside event. When there is an event planned in the hotel, the service at the restaurant goes down. Even the quality of the amazing food went down as well. Management was apologetic about the issue, but they were unwilling or unable to do anything more about the issue. It can be a bit frustrating to stay at such a high end hotel and have such a disappointing service experience (especially related to eating at the hotel).

I would return to this hotel again, however, make sure that if you want to eat here (and it is some of the best food in Puebla, so it is very worthwhile) make sure to make reservations for all meals and find out if there is an event going on at the same time. Everything else about the hotel was lovely.

Room Tip: Most of the rooms are really beautiful. Regardless of where you stay there are large echoes througho...
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  • Stayed: March 2013, traveled with family
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1  Thank Jorge L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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272 - 278 of 818 reviews

Reviewed March 6, 2013

Others have said it, and they are right. Our room was spacious and comfortable with a sunny balcony area. The bathroom was large and well appointed with a good shower. The hotel was a pleasure to stay at with well presented public areas, excellent and friendly service and very good food as well. If you are visiting Puebla, stay here. You will have a just under 10 minute walk to the Zocalo but it is absolutely worth it, and quieter too.

Room Tip: We could hear the reception phone from our room, but it was not intrusive and did not spoil the stay...
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  • Stayed: February 2013, traveled as a couple
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Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

what other guests had already said, but it is all true.The hotel was our favorite in all of Mexico (we traveled for a month).Perfect and spacious room, wonderful bathroom and shower stall.Comfortable beds, quiet location, great staff, and yes, the restaurant was good enough for us to eat 2 nights in a row.
Thsi is the place to stay in Puebla, no doubt.
Great value for money.

  • Stayed: January 2013, traveled as a couple
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Thank monvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2013

This hotel was above what I expected. The photos on booking.com certainly I'd not do it justice. Amazingly comfortable beds and great shower. Breakfast included in price - terrific fruit and granola, delicious orange juice but the cake could be replaced with toast or an egg? Other than that no complaints. Completely satisfied. Would highly recommend as the best plac we stated in Mexico.

Room Tip: Choose quieter rooms on the 2nd floor or at the back of the hotel.
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  • Stayed: February 2013, traveled with friends
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Thank bitterntraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2013

Was at this boutique hotel a couple of nights and liked it a lot. Rooms are large and nicely furnished; elegant without being pretentious. Bathrooms bigger than any other hotel I have been in in USA, Europe and Mexico. There is a separate dressing room between room and bathroom.
Also, a living area and a private terrace with a table under an umbrella in our 201 master suite.
Breakfast is included in the room price at a restaurant that is almost filled with locals. They serve a mole poblano at lunch that has earned "best mole" for years in a row plus some other typical Puebla dishes. I agree that Casareyna mole poblano is extraordinarily good; we also tried the one served at El Mural de los Poblano restaurant and is not as good. The continental breakfast included in your room price does not dissapoint: a large fresh juice, plate of fruit, good coffee and housemade "panque"(breakfast bread). You can also order (extra price) from an extensive menu of poblano and mexican breakfast dishes. Service is excellent. If you go to Puebla you should try or at least consider staying at Casareyna. The hotel location could not be better in a private street but a walking distance from the historical district downtown Puebla.

  • Stayed: January 2013, traveled with family
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1  Thank Alejandro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

I stayed here for two nights. It is a nice hotel, the room was lovely, big and nicely decorated with a really big bathroom.
The breakfast was nice but the first morning, we were not given any bread so the breakfast we were given was definitely not consistent enough, especially for the price paid. The second morning, we were given bread with breakfast and that was ok.
The staff at reception is nice.

  • Stayed: July 2012, traveled with friends
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1  Thank Nathalie2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013

We decided to visit our Home Town and we asked our friends what was the best Hotel during the holidays to stay at.. they told us about Casa Reyna.... What a surprise to find out that not only the hotel is great but the food is also amazing. Near old Downtown Puebla is a great place to pick for being in town.

  • Stayed: December 2012, traveled with family
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Thank Vicms123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casareyna Hotel

Address: Privda 2 Oriente 1007 | Col. Centro, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #1 of 106 Hotels in Puebla
Price Range: $80 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casareyna Hotel 4*
Number of rooms: 46
Official Description (provided by the hotel):
Beautiful, cozy and charming hotel, located at Puebla's downtown, right next to the convention center. Casareyna offers big, comfortable and luxurius rooms plus an awarded fine dining Restaurant. The facilities include a certified Talavera boutique with factory prices, outdoor patios, bar, meeting room and much more.Great service and a single goal: Your total satisfaction. ... more   less 
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