Banyan Tree Hotel beautiful environment, service is very warm. Free bike loan service is very good.
very nice.I well go to Banyan Tree Phuket again. thank you .
I believe there will be more Chinese tourists to the banyan tree in the future, hope that 24 hours of Chinese service.
Spent 9 nights in the Spa Pool Villa an I can honestly say it was the best hotel experience I have ever had
What a beautiful place. The staff are amazingly friendly and professional. The food is second to none and the Villas are pure luxury
We ate at Saffron the one night and had an amazing meal
The buffet breakfasts are first class with great variety and top quality
Bravo Banyan Tree :)
Our family of 6 visited the Banyan Tree. It is set on an incredibly large property, that is lush - pristine - and beautiful. Loved Using the bicycles to explore - the service was great - I recommend the sushi restaurant - great chef and Superb service by FON - the SPA is more than heavenly and the most incredible experience - greeted by KANINCHA the best Spa receptionist in the world, who could not do enough to ensure the best possible treatments. Overall a great experience - thank you Banyan Tree
It's fair to have the very highest expectations of the famous Banyan Tree: The reputation is second to none and the price tag matches.
We spent three days in a private pool villa and were not disappointed. The accommodation is wonderfully designed. Spacious living areas and a beautifully maintained secluded garden and generous size pool, with plenty of places to sunbathe or to relax in the shade in glorious privacy.
A bonus was the setting in Laguna Phuket, which we had not appreciated before arrival, with free road or water shuttles regularly available to take you to shop, drink or dine at several other resort hotels. That being said, our best meal was at Saffron at the Banyan Tree itself.
The breakfast had the widest selection of fruits and juices i have ever experienced and offered a massive range of Thai, German, British, American and Japanese options in a wonderful setting. The other communal areas were of little concern to us as we wanted to spend most of our time in our luxurious pool villa, but the main pool looked good as did the various cafes and bars (though the prices were predictably exorbitant), and the local beach, which is a few hundred yards away from the resort's centre.
So, why doesn't it get a five rating? It was no single big thing, just simply too many little details in the room that for the price it's fair to expect not to have to contend with. To be fair, with the extensive features of the villa, there's a lot to go wrong. The issues don't fall to housekeeping (who already have a huge job on their hands), rather I think there's a need for the management to appoint staff to undertake an additional layer of maintenance checks.
The various little wrinkles included:
- shower temperature unstable
- various light bulbs blown
- electric mosquito repeller broken
- DVD player not connected to TV and no easy access to resolve myself
- coffee machine produced undrinkable liquid (would have preferred instant coffee sachet)
- outside bath plug hole leaking, yet very slow draining, and elaborate filler system had dubious black pellets (bird or lizard droppings maybe?) in it that threatened to accompany our bathing
- double doors warped preventing easy closure
Maybe my expectations were unrealistically high in the end, but if so, I blame it on the BT's own prices and press.
Dear Ayangara,
Thank you for sharing your feedback with us. It is a shame that small details made your stay less than perfect – typical Banyan Tree stay, which is what we aspire to do. These details have been taken note of and our engineer and housekeeper will take the necessary steps to fix them and retrain the team.
My associates and I are delighted that your stay had several positives. In as much as we put in a lot of planning and execution in our daily operations, it is always encouraging to hear guests’ feedback. The team has been notified of your positive feedback.
I think you have mentioned something that not many guests appreciate until the get here – the setting of Banyan Tree within the Laguna integrated resort with 5 other hotels, golf course, ATV course etc. with free shuttle buses, shopping and signing privileges in other outlet etc. This is truly a “Bonus” for many of our guests.
Dear Ayangara, thank you for choosing Banyan Tree Phuket as your destination hotel. Together my team and I will continue to address our shortfalls as well as to maintain our strengths. Thanks for your constructive feedback. I look forward to hosting you soon,
Warm regards,
Sriram Kailasam
General Manager
The Banyan Tree Phuket has been around a while so it is showing it's age, but the Thai's do an excellent job at keeping the hotel spotless. We stayed in a deluxe two bedroom villa which had a private pool and spa and were very happy with the quality and size of the room. All five showers (1 by the pool and an indoor and out door one in each bathroom) had great pressure but there was very little pressure from the bath tap so it took a long time to fill. The airconditioning took a bit of getting used too, either too warm or too cool. The kitchen was useful as we were travelling with two children, but we mainly ate at the local restuarants on the beach. We used the buggy service instead of using the free bikes as our kids are not competant cyclists.
The hotel is located in the Laguna area so you have access to the other hotels. We went to the Angsana and the Canal Village shopping precinct on the free shuttle bus. The shopping on the beach is good for cheap stuff but is about 25-30% more expensive than Patong
Laguna Phuket is a upmarket resort, a visit to Patong or Phuket Town is necessary if you want cheap shopping and night life.
Do not use the hotel transfer extra on Expedia, Powersnorkel were terrible. On our way there the driver didn't know the way to our hotel and on our return to the airport the driver was adequate. Not the usual friendly Thai way. Book your hotel transfer direct with the hotel.
Overall a beautiful holiday in a perfect location.
