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“Bits need to get better ....”
Review of Otterton Mill

Otterton Mill
Ranked #1 of 1 things to do in Otterton
Certificate of Excellence
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Attraction details
Owner description: Set beside the River Otter in one of East Devon's loveliest coastal valleys, Otterton Mill is the place in Devon to experience the ancient traditions of flour milling, bread baking and much more! The idyllic setting of our historic working watermill and the stunning surrounding countryside attracts visitors year round from all over the world. They come to enjoy our mill, bakery, cafe-restaurant, local food shop, gift and craft shop, art gallery, wildlife shop, live music, and other events.
Reviewed August 31, 2013

Having eaten at Otterton Mill several times over the last few years, have watched as menu and owners have changed over the years.
Food is geeting better again, some hits and misses, between a group of seven of us, we did a fair comparison. Prices are again more reasonable. Portions are adequate.
Downside ... Is mainly outside! For years they have had a wasp problem, removing the bins has helped, but why management hasn't thought about hanging wasp traps around the garden? The amount of guests that were having to queue and move to sit inside to avoid the wasps. We did ask the waitress, what was being planned, and her comment was they knew about the wasps, but we were welcome to sit inside.
The Mill was always known for being a wonderful local artists place with unusual gifts to be bought .... This is less so now. Upstairs looked almost like a generic posh garden centre with what was on sale, certainly not the place I would have considered buying kitchen utensils. What artist products where available, were very high in price compared to things on sale in places like Sidmouth and Topsham. It may be that with the economic down turn, the expensive artist pieces, were harder to sell.
Would still recommend Otterton Mill for a meal, a cream tea, lovely shop selling local produce and homemade cakes using their flour. Lovely walk along the river bank down to Budleigh Salterton, especially if you have dogs.

Thank Bovills55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottertonmill, Owner at Otterton Mill, responded to this reviewResponded September 10, 2013

Many thanks for your feedback on your recent visit to Otterton Mill.

This has indeed been a difficult summer for wasps in the South West and we have taken several steps to address this. Wasp traps have been installed around the site, mainly away from customer seating so as to draw the wasps away. We have also recently installed Waspinators (artificial nests) which deter wasps from an area, these appear to be working well. However, your feedback has been a helpful reminder to ensure our team is trained to communicate the measures we have taken.

We have indeed adjusted the art and product mix in our Mill Shop and Gallery. We continue to support over 50 talented local artists by displaying their work, but we have also increased the quantity of craft and home ware products, mainly from local artisan producers. Over the last two years this has helped us reduce the average price of items available in our Mill Shop and Gallery, while still supporting local artists. When local items are not available, we have generally sourced items with sustainable credentials, e.g. fairtrade or organic. This recalibration of our stock is an ongoing journey and it's clear from your feedback that there is opportunity for us to improve how we explain our sourcing policy to visitors.

Thanks again for your comments.

Simon Spiller
Co-owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (317)
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"craft shop"
in 24 reviews
"scones"
in 51 reviews
"budleigh salterton"
in 28 reviews
"cream tea"
in 42 reviews
"walk along the river"
in 16 reviews
"food shop"
in 11 reviews
"beef sandwich"
in 4 reviews
"old mill"
in 9 reviews
"ladram bay"
in 10 reviews
"local produce"
in 10 reviews
"arts and crafts"
in 10 reviews
"for sale"
in 13 reviews
"working water mill"
in 6 reviews
"wonderful cafe"
in 4 reviews
"worth a visit"
in 20 reviews
"lovely food"
in 9 reviews
"lovely little place"
in 4 reviews
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244 - 248 of 317 reviews

Reviewed August 27, 2013

During our holiday in North Somerset, twice we journeyed to Exeter and further South to Otterton Mill. The 'tagine' was delicious as a main course, followed by the best cream tea in the South West! Caroline, the owner, was extremely helpful and even worked out a way to give us even better value! The gift shop and bakery shop provided a source for all our holiday presents.

Walking around Otterton rounded off the visit.

We will return on our next holiday. Thank you to Caroline, Simon and all your staff.

Martin Manchester

Thank martinmanchester01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2013

It's a lovely setting and they have beautiful art and crafts for sale, a bakery and cafe with courtyard. It's a lovelyplace to stop at if you're realatively local but I'm not sure it's a tourist destination to drive far too.

Thank Claire F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

Every year we visit the mill (or rather the cafe) after walking around the coast. One year we will actually visit when the mill is working but until then we will be content with seeing the mill and sampling the excellent food and drink. The kids had an amazing hot chocolate that made my pot of tea look miserable!! The bread and cakes that can be purchased in the shop are delicious.

Thank Shaldon07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 2, 2013 via mobile

Visited the mill with my family today and have to say it was a let down. No one was in the mill to explain the workings or the history of it. You are just left to wander about and pick up several A4 folders that have photos in them supposedly showing how it works. We noted that a scarf that we had purchased in Sidmouth for £7 was on sale here for £14...I understand a few pounds due to it be a bit off the beat and track but this put us off buying anything at all. We decided not stay for coffee as we were not convinced by the site at all. Feel free to visit but please do not build up your hopes of seeing a working mill.

Thank ColinQwerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottertonmill, Owner at Otterton Mill, responded to this reviewResponded August 7, 2013

Many thanks for your feedback on your recent visit to Otterton Mill. We are sorry you were disappointed by your visit. We are a working water mill which produces flour for our bakery, but we are not able to mill everyday. Our free-entry milling days, which run two or three times a month, are published on our website and on site and our volunteer millers are more than happy to describe our milling process to visitors.

We also appreciate your price comparison on the scarves in our gift shop. If indeed they are the same as those you saw in Sidmouth, we will check our supplier price and see if we can achieve a similar price for our customers.

Yours sincerely,
Simon Spiller
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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