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“Lost order...and no service”

The Stop Coffee House and Gathering Place
Restaurant details
Reviewed May 17, 2014

We arrived Saturday May 17th, 2014 at 1:30 to find only 4 customers in this tiny little 'old' house that's been converted to a restaurant. At the counter, as we looked over the menu (been there once before) we were advised that they were 'out of' the soup of the day as they'd just finished their rush. We ordered a Black Forest Ham sandwich on rye and a veggie wrap with a caramello and apple cider to drink. We noticed that she wrote our order on a pink post-it note. We paid and were standing waiting when she advised us to take a seat and they'd bring it out to us. We picked up one of the Foothills Country Visitor's Guides and starting going through it, not noticing the time go by. More customers arrived. 2 girls came in, got drinks and sat next to the front window. 3 guys showed up, ordered, got their drinks right away and their sandwich orders were served to them immediately. Another table of 4 arrived and when they got their drinks delivered immediately, we checked to see where our order was. The response, 'We lost the sticky note'. If we hadn't already paid, we would have left. We finally got our drinks at 2:00pm. Sandwiches 10 minutes later. They did apologize, but that was too little too late. They were too busy socializing to notice that customers were not being attended to. The food was average and the service poor. Doubt we'll be back as there are many more options in the area.

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Thank GGPOPNINO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 - 20 of 22 reviews

Reviewed January 24, 2014

I was doing the long ride from Jasper to Fernie, and was in desperate need of coffee.. And then suddenly in Black Diamond, Alberta this funny, but charming(!), looking café/restaurant showed up. I actually passed it, but turned around, and was not disappointed. Welcoming staff, made the best cappuccino I had in Canada on my trip! Cozy interior and relaxed atmosphere!
Thanks for carrying me the last 3 hours driving :-)

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Thank KlemFM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013 via mobile

Awesome soup and sandwich. Don't let the exterior fool you, there's a warm unique atmosphere and the workers were fun!

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Thank Rangerbugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

This is a disgusting, dirty little dump with bad service, terrible "food" and mediocre yet over priced coffee sold out of paper cups. The interior is grungy dumpster diver miss matched furniture with a variety of ignorant amateur "art" hanging on the walls. If you don't like the grungy interior you can sit on a dusty deck and look at a gravel parking lot full of red neck pick up trucks. Unwashed floors, over priced food and coffee, small portions, inattentive staff. Clean your shoes when you leave.

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2  Thank Garry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

I spend a lot of time in Black Diamond, and the stop is always a favorite. I love going there to get a drink, and sometimes a snack. I often also go there for breakfast or lunch.
The atmosphere is very friendly, and this is where many people from the outskirts of the countryside come. Its a meeting place, and a place to spend some time catching up on homework, work, or use the free internet.
I highly recommend this for anyone: family, friends, couples, solo time, or even small business related meetings.

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Thank 37ski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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