I travel to Cabo San Lucas every summer with my family - we always stay at different hotels. This year we traveled to the Grand Mayan for the Fourth of July week. My first impressions of the hotel were WOW this place is nice and it is. It’s not a massive resort which is nice - there were always chairs by the pool. This place is not the place for people traveling with young children as there is no kids club. They say they have “children’s activities” but I didn’t see any. My other complaint was the SERVICE. Let me give you an example: We ordered lunch by the pool, it took forever to arrive and when it did arrive the server just left it on a pool chair - didn’t bring a little table to place the food on and did not leave utensils. I also didn’t like the fact that they tack on an 18% gratuity to all meals. There was also an incident in our room. During the night a hose sprung a leak and flooded my room, the living room and part of my sister’s room. I had no idea until the hotel staff came knocking at our door at 5:30 a.m. When I woke up I was ankle deep in water. We had two small children (ages 4 and 5) with us and they moved us to a different room while they cleaned up. At no time did the hotel management/staff or anyone come back to see if any of our belongings were damaged. Some of our clothing did get wet and dirty but there was no one around to help or offer any help. We were promised breakfast but there was no follow-through and we never got the breakfast promised. On the plus side, the resort is clean, clean, clean and the cleaning ladies were lovely. I would recommend this place to my single friends but would I stay here again? Probably not. The service has got to improve and there has to be follow through with your guests it’s the DETAILS that bring people back. The fact that there is not a Kid’s Club is also not good. On the plus side, the pools are beautiful and the view from the bedrooms are amazing.
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- Also Known As:
- The Grand Mayan Los Cabos Hotel San Jose Del Cabo
- Wyndham San Jose Del Cabo
- San Jose Del Cabo Wyndham
- Cabos Grand Los Mayan
- The Grand Mayan Los Cabos San Jose Del Cabo