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“Sons 21st Celebration at Bel Air Cabos” 5 of 5 bubbles
Review of Bel Air Collection Resort & Spa Los Cabos

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Bel Air Collection Resort & Spa Los Cabos
Ranked #27 of 40 Hotels in San Jose del Cabo
Dungannon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Sons 21st Celebration at Bel Air Cabos”
5 of 5 bubbles Reviewed September 24, 2013

We have recently returned from a nine night stay at the Bel Air resort Cabos. It was my sons 21st birthday and all I can say is we had 5 star treatment from the Porter at the front right through all the staff to managment Daniela.
The resort was fantastic and what made it such a pleasure was the friendly staff and the way they approached any request we had. Thank-you for a fantastic holiday and we will definatly be returning to Bel Air Collection.

Gerard

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Gerard Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirCabosGerencia, Director de Relaciones Públicas at Bel Air Collection Resort & Spa Los Cabos, responded to this review, October 6, 2013
Thank you for enjoying our Resort, It is a pleasure to be part of such important celebrations like, Birthdays, anniversaries, weddings etc..

We are excited to see you next time here at Bel Air Los Cabos!

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,125 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
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English first
Meridian, Idaho
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed September 15, 2013

When we first came into the hotel everyone was friendly, but then the pressure began to buy into their time share and he could upgrade our room. The friend I was traveling with already owned two different time shares. This was an exchange she did, but is still guaranteed a two bedroom with an ocean view. We got through and then went to our room to find the bedroom was the living area with a bed in the middle of it. The second bedroom was through a separate entry cut off from the main living quarters with no doorstops on the doors. The hot tub turned my friends hair green and the pool had green algae all around the waters edge. The manager was a horrible manager that did not know what was going on in his hotel. There was all so continual construction going on, so having a nice quiet breakfast was out of the question. Unless they do some major changes I highly recommend NOT going there.

Stayed September 2013, traveled with friends
Helpful?
9 Thank ksknowlton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirCabosGerencia, Director de Relaciones Públicas at Bel Air Collection Resort & Spa Los Cabos, responded to this review, September 26, 2013
Thank you for your feedback. Also thank you for being specific on what we need to improve. 

Be sure that we will work on having a more friendly approach from our Vacation Club representatives. We apologize deeply for any inconvenience.

Also we are being more careful with the pH levels precisely to guarantee a problem like that does not happen again. Although this was our first experience, it is a wake up call to maintain a standar that works out for everyone.

Be sure we take very seriously your feedback. All the issues you mentioned are being worked on since you posted this comment. Thank you again and hopefully you can give us another oportunity to see the polished image we have as a goal.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these San Jose del Cabo hotels

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed September 3, 2013

The resort is nothing to write home about. Although they have nice grounds looks are deceiving. They welcome you with open arms until you don't want to buy into their vacation club. Then attitude changes... They even accused us of lying about of relationship status to get out of giving us the promised gift certificate for the restaurant. There was construction going every day so forget about sleeping in it relaxing in the room. I won't be going back.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank Babsric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirCabosGerencia, Director de Relaciones Públicas at Bel Air Collection Resort & Spa Los Cabos, responded to this review, September 4, 2013
Thank you for sharing your experience.

We will be paying more attention about how people are treated. We have standars that have to be followed. We do not tolerate this type of situations, I can assure you that.

I would like to let you know that in no way we mean to offend you, If I recall our standars correctly. It is a must to ask for many details about you to precisely get to know you and give you the personalized service you deserve whe you attend to one of our presentations.

Also, you are right. We have some RENOVATIONS going on. Although is all for the best of future guests. We take advantage of not having as many guest as usual during this season to make this place look even better. We are scheduled to finish all renovations by mid-september.

I'm sorry we did not met your expectatios, We understand there are different opinions and likings. Hopefully you change your mind and visit our other resorts in Nuevo Vallarta, Cancun and Xpu.ha

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield TX
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed August 20, 2013

We recently stayed in the time share side of the Bel Air so I can't comment on the hotel rooms but we did use the rest of the property. Front desk staff was fantastic. Helpful, courteous, available, etc. The lobby and grounds are beautiful. Perfect landscaping and clean. Pool is nice sized, crystal clean, nice swim up bar. The beach area is big and clean. Easy walk to the water. Surf can be a little rough so not recommended for weak swimmers. My wife ate in the restaurant. She said it was OK. The less than stellar reviews on TA make me wonder if the hotel rooms are not up to par. My overall impression is very positive. I really like d the place!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank cubmanruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirCabosGerencia, Director de Relaciones Públicas at Bel Air Collection Resort & Spa Los Cabos, responded to this review, August 23, 2013
Thank you for your comments.

Our point of view is that we got rooms for almost all kinds of taste. The hotel rooms are great when you spend most time outdoors as it gives a cozy place to go after a long day at the beach.

The time share units are meant for those seeking time with their loved ones enjoying breakfast or even a board game!!

Thank you again for sharing your experience and don't forget Bel Air Los Cabos is your CASA!

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

We booked a two-bedroom/two-bath unit during our stay last week. I'm happy to report that the while the unit was a little dated (circa 1980?), it was very spacious and clean, the beds were extremely comfortable, and the view was great! We enjoyed the pool with the swim-up bar every day during our visit, and thought the drink and food prices at the swim-bar were very reasonable. As another reviewer mentioned, there isn't a sign for "Bel Air Collection..." so look for the LaJolla signs. We rented a car during our stay ($280 US for 6 days through Dollar), and would recommend taking the toll way to/from the airport. It's about $2.50 U.S. We had breakfast at Mi Ensalada one morning - delicious - and got tacos to-go from Tacos Rossy three of our five nights! Nine tacos with all the fixings for 150 pesos (around $12.00) isn't bad! For us, the only downside about the Bel Air was not being able to swim at the beautiful beach that is right behind the pool! To satisfy our craving for swimming in the ocean, we took a 5-minute car ride to the Palmilla public beach. I second all of Dan G's comments.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Douglas2011_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirCabosGerencia, Director de Relaciones Públicas at Bel Air Collection Resort & Spa Los Cabos, responded to this review, August 13, 2013
Dear guest!

We feel the same way you do, it is very unfortunate to have such a beautiful beach and not being able to enjoy it to the max, but I can assure you that the most important thing for us is to keep you safe, we are always happy to point out the right direction so you get to meet some of the most breathtaking sights in Los Cabos.

Thank you for sharing your experience with us.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

The staff who work at The Bel Air were very nice and accommodating. It is a small resort with two restaurants which are over-priced. One building hosts older rooms which are in the process of being remodeled. The other building's rooms have already been remodeled and are beautiful with travertine flooring, granite in the kitchen and bath plus stainless steel appliances. Our air conditioning didn't work so we were moved to the newer building the first night. One wall had a door to join two suites and unfortunately the guests in the adjoining suite had a baby who cried all of the time. Because they weren't full, they let us sleep in a separate suite the last night so we could get some rest.

The food in the restaurants is ok, but the portions are small and considering the time of year I thought was over-priced.

There are two pools and chairs on the beach, so the sun options are nice.

There is no Bel-Air sign from the road, so the resort is a little hard to find. It is a nice resort, but when we return to Cabo we will try another resort.

Room Tip: Ask for the remodeled building.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirCabosGerencia, Director de Relaciones Públicas at Bel Air Collection Resort & Spa Los Cabos, responded to this review, August 13, 2013
Thank you for sharing your experience.

As we have mentioned, we are a hidden jewel in the Cabos Desert. For now it is intendent to be a low key resort. This way we guarantee full relaxation when you visit our destination. As part of a collection of different resorts, we have to maintain this image, althought as we position our brand in the market and become well known, we will adjust to the necessity of making it easier for our guest to spot our hotel. Be sure that this does not affect or makes it harder to find us. To be quite honest San Jose del Cabo is a small town and most taxi/shuttle drivers know perfectly fine where we are located. If you rent a car do not hesitate to ask around or give us a call prior to your arrival. We are more than happy to give you directions.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Hiawatha, New Jersey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 7, 2013

My family and I just stayed at the Bel-Air last week and as another review stated we were concerned about some bad reviews.

I'm happy to say that the place was fine, very clean and the staff very friendly. It's not the Grand Mayan but it very nice and I would go back with no question. If your a hotel snob go someplace else please. The food is good, pool and beach are clean although you can't swin in the ocean due to the rough surf. One day they cook a huge Piallia by the pool enough for all (not free) but it was great. I really liked the canopy beds on the beach as well great place to relax.

It's a $35.00us cab ride into Cabo proper and $7.00 into San Jose where the resturants are fine and less the downtown Cabo. The Mega mart (like a big Shop-Rite) is rite up the road and anything you may need is in there. Taxi's wait out side so if you walk there you can ride back $5.00us

Watch out when you get into the main airport terminal. You will be hammered by guys asking if you want a free taxi but it's a time share scam and 90% of the people get hooked. Yup even me but we did get 3 free swim with the Dolphin deals out of it and were this close to buying. Read the fine print is all I can say and have your hotel send you a car most big places have their own shuttles just ask them where to find it.

Oh yeah we all drank soda's with ice there with no issues from the ice. Go with bottled water everywhere else.

All I can say is don't be a silly Gringo and you'll be fine. You can walk the towns with no problems.

Room Tip: We traded our timeshare the room was very nice. I explaned the Charly that it was our 20th anniversa...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirCabosGerencia, Director de Relaciones Públicas at Bel Air Collection Resort & Spa Los Cabos, responded to this review, August 9, 2013
It is very kind of you to enjoy the concept we work at Bel Air. You are right we are not the place for hotel snobs, we enjoy the simple and detailed service we provide. In no way would we want to become one of those big hotel companies. We feel like there is more heart to the personalized service we talk about.

Be sure Bel Air Los Cabos just became a big fan of you and want you back ASAP!! This is your home.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Resort & Spa Los Cabos

Property: Bel Air Collection Resort & Spa Los Cabos
Address: Carretera Transpeninsular | Km 29 San Jose del Cabo, San Jose del Cabo BCS 23409, Mexico (Formerly Playa Del Sol Los Cabos)
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Top resorts Hotel in San Jose del Cabo
#21 On the Beach Hotel in San Jose del Cabo
#23 Spa Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Los Cabos 3.5*
Number of rooms: 165
Official Description (provided by the hotel):
Bel Air Los Cabos is a hotel that offers a unique experience in a sophisticated atmosphere where the desert meets the Sea of ​​Cortez. Visit one of the best hotels in Los Cabos and discover why it is one of the favorite destinations of the stars of Hollywood. The hotel has 97 luxurious rooms and suites spread over two buildings: The Tower "La Joya" and "Palmilla" tower. All rooms have a beautiful view of the stunning Sea of ​​Cortez along with luxury amenities to make your stay pleasant at all times. Rooms with sea view Deluxe amenities in every room Unparalleled views of the Sea of ​​Cortez Bel Air Los Cabos offers exclusive amenities that will make you feel at home at all times, the "Bel Air Delights" Some of these amenities are: Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights The Bel Air Experiences offer the opportunity to travel under a concept of personalized service focusing on the little details. Bel Air Experiences: All Gourmet Experience All Romance Experience All Spa Experience ... more   less 
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Also Known As:
Bel Air Collection Resort & Spa Los Cabos Hotel San Jose Del Cabo
Bel Air Collection Resort And Spa Los Cabos
Playa Del Sol Los Cabos
Bel Air Collection Resort & Spa Los Cabos San Jose Del Cabo

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