My husband and I just returned from 7 days/ 6 nights at Cabo Azul. We had two other couples that joined us for the first few days. We, like many others, took advantage of the deep discounted 4 nights that they had going in Aug but added two extra nights on top of it. At first we had planned to go just the two of us but then had friends decide they wanted to go later. We were SO glad they did too because it's not exactly the fun filled resort that you could find enough to do with just the two of us for 7 days. I will start my review by saying that I am a frequent reader and reviewer on TripAdvisor and Yelp.com and am not someone to only post negative only or positive only comments.
Overall Thoughts: Like many reviews mention, this resort is still under construction and obviously causes it to be a little lacking compared to other resorts. i.e. Grand Entrance, more restaurants, etc....There are a number of things that they could step up to make up for some of the missing things. Though I was excited initially about the deep discount that we were signing up for I completely agree with some of the below reviewers that some of the guests were a little rough around the edges and it didn't give off the 4 Star feel that you would have thought you were getting. By this I mean there were many groups of college and younger teens, some of whom were trying to get us to buy them alcohol to which we refused. Our favorite times of the day were early in the morning and late evening by the pool. They played great relaxing SPA music that you could totally relax to. During the day however they blasted Classic Rock music which was not exactly relaxing though it was catering to the couple of college age groups that were there.
Rooms/Decor: I couldn't be more pleased and in awe when I first arrived about the whole look of the resort. They definitely invested the money in every detail of the rooms, the pools, and overall decor. The room was absolutely beautiful and the large glass doors leading to the deck were perfect for late night entertainment. We were informed we got an "upgrade" to a pool side room. We really did have a great view of the pools. Our friends were not as lucky and had the "Construction View". I never went to see it but heard other people complaining about that particular view. I was very happy with our room, the beds and all the amenities of the kitchen. As someone mentioned before the lighting in the bathroom could use a little work and I would've loved a floor length mirror. Little things, didn't make or break the trip at all.
Service: At first we thought the service was exceptional. From the time we booked it we had several follow up letters, emails and phone calls. I'm not sure that this was the resort however but actually the 3rd party US company. When we checked in we were ready for the "time share" talk and we stood our ground that we weren't interested. Even the discounts that they threw out there were good but just not worth it to waste time on our vacation. After our first time of turning it down he asked us if he could call us and ask again later in the week for which we kindly declined. We would be asked a handful more times that week if we had taken the tour yet. Once we said no, it was like an "Oh, okay" disappointed look on their face. They would try to talk us into it again and we would kindly decline. The first few times were fine but by the end we were like okay, enough it enough. Some people are just not interested and having every waiter ask for our discount card every meal did not make us want to do it any more it just annoyed us. We also would echo some of the below concerns of lack of organization from the front desk and concierge. They dialed our room number I guess by mistake several times from anything to telling us we were late to our time share tour (which we did not sign up for) to calling us to talk about our excursion with the dolphins (which we again had never signed up for). Just odd things like that. I think by the end of the trip we were pretty annoyed with any little thing that went wrong and who knows if the staff could feel our frustration. It could be a coincidence but on our last night before we left after all these other bad service experiences, the next day we came back to an uncleaned room. I was so disappointed because I was ready to take pics of the room before we left. We were back in our room to get ready for dinner but I called anyways because of course we needed towels, etc. I wanted to let them know that it was never cleaned. They initially blamed us for putting the "Do not Disturb" on the door, which we did not, and they eventually said they just didn't get to it. They would've come then but of course we didn't want anyone coming while we were trying to relax and get ready for dinner.
Excursions/Service Again: We were very excited to plan a great excursion as a group and then my husband and I would do another one when our friends left. We really wanted to Snorkel as a group. My husband and I are frequent snorkelers and have been everywhere from the UVI, BVI, Mexico, Hawaii, etc to do it. We told the concierge that we were looking to do a great group snorkel on a boat. There is still much debate whether I specifically said I wanted to go on a Catamaran or didn't say one way or the other but Catamaran we did not get it. We were given two options which we were told the only difference was one had transportation from the resort included and one didn't. We picked the one with transp included and that was that we were going on a glass bottom boat tour with Rancho Tours. Worst excursion of my life. This I do not necessarily blame everything on Rancho Tours, they did perform the crappy service that we unfortunately signed up for. When we got to the Marina to go on this glass bottom boat, we were astonished to be standing in front of a small, old awful boat that indeed did have two glass windows on the floor. We, the 6 of us, were jammed on the small boat with 15 other people and headed out to what we had signed up for a snorkel at Lovers beach and a tour of the famous "Arch". We were out there in this choppy water with people getting sick on our little boat trying to get to the Arch. We were dodging a thousand boats in this crowded area. We would stop a couple of times to see if we could see anything through the glass bottom. The guide would say "Aye yi yi look at the fishes" over and over and over. He was calling whatever fish he saw Nemo and calling some fish the wrong kind of fish. He would say look at that Angel Fish when it was clearly not an Angel Fish. We finally got through the choppy waters, passed Lovers beach which there were only a few people laying on the beach, and went to Pelican Beach aka Nightmare Beach. When we inquired about why we weren't stopping at Lovers they said no Pelican, no Pelican. What?? We then went to Pelican where we almost hit a few snorkelers and a few boats like ours coming in and out. The place was insane. Probably a small beach that could host about 30 people comfortably was hold almost 200 people and another 200 people in the water snorkeling off the beach. We were led by someone into the water to snorkel where we were now dodging people and boats. A few times my husband dove under the water and said when he looked up he didn't know where to go because there were people blanketing the top of the water. The water was completely cloudy because of everyone and everything right there stirring it up so the guide had to persuade the fish to come to the top with food. This was the worst snorkel ever. He was going down and scaring the hell out of blowfish that he kept grabbing for us to hold. I felt so bad for these fish that were scared for their lives. I guess it goes without saying that a lot of boats means a lot of gas in the water which we were all swimming through. It was gross. We were all fortunate enough to leave with a little jelly fish sting scar as well. I know this wasn't the guides fault but it was just adding to all the disappointment of the day. So how does this all cause us to have frustration with Cabo Azul. We expected a resort that is a "4-Star" resort would want to recommend 4-Star companies and excursions to partner with. We were so disappointed with the entire day and honestly just would've been happier by the pool. I'm sure there are some good excursions that they recommend out there but they have such a long list of "partners" that they do excursions with I would be scared that it's hit or miss. Honestly they are just trying to make a commission so the more options they have the better. I would recommend they partner with the best of the best and not recommend every company under the sun. When we returned the same person that recommended it said "How was it guys" which we instantly fired back "Awful". We seemed to get a "I told you to go on the other one I recommended" comment and an "Oh Well" attitude. My husband and I promptly cancelled our next day excursion and were told that they would see what they could do about giving some of our money back on the snorkel.....never happened. This was the most disappointing part of our trip and honestly it kind of ruined how we viewed things from then on out.
Food: Hit or miss at Javier’s. The first night we ate there it was good but second was just okay. There Guacamole all over the resort is bland and not what I was expecting for Mexico. The market and bakery is handy to have on site. Flor de Noche was great for breakfast and okay lunch. Drinks are pricey. We were told we could bring a drink or two from our room since you can buy drinks in their market but then once we did we were promptly told we needed to take our drinks back to our room. I get it, they want to make money from the bar, but just don't tell us two different stories. Also, treat everyone the same. Others did not get anything said to them. Mega Superstore being close by is great because you can put your kitchen to use which we did a couple of times. Monday night beach party was good for entertainment and drinks but food was below par for what I would've expected.
Special Experience: My husband and I decided to go eat over at the Palmilla one night and then fell in love with it so much we decided to go back the next day for lunch. We did pay a bit for food but the short experiences we had over there was the kind of service, food, class that we were hoping we were getting in going to Cabo Azul. We already got the information for Palmilla and are booking our next Cabo trip with them. It is worth it to pay their prices for their experience. We understand that they're not really in the same class of hotel but when you're not even a guest a place and they treat you better than the place that you're paying to stay, that's a problem.
Water: So the pools are amazing and without them the resort would not have much besides decor going for them. The pool beds, pods and the infinity look were definitely my favorite parts. Unfortunately for this part of San Jose the beaches are not great for swimming so that was kind of disappointing. I did know this going in but I guess didn't realize how much I missed laying on the beach in Mexico until I went over for dinner at the Palmilla. (Who do have beaches and great ones at that!) Just be ready to stay by the pool all week which is fine for many people. I would say if I was looking to just get away for 3 or 4 days by an amazing pool I would come here for that!
Spa: Pricey, too pricey for what you get. I got a great 50min massage, one of the best back massages I ever had. Definitely recommend a nice massage here! The facial was awful though. It was as if they were in a hurry and they layered it on and washed it off so fast that I was cringing. I came out of there with exfoliator in my nostrils, ears and in my hair because they had been so sloppy. Disappointed.
All in all I would say that this hotel is just in an identity crisis. I'm not sure they know who they are catering to or maybe who they are catering to now is just not who they originally intended. Again, we loved the pool and rooms but the service and other errors spoiled it a bit for us. Would I go back again? I would say...maybe. I am curious to see how Phase 2 changes this place. Hopefully the managers see the consistencies in some of these reviews about some of their staff and will try to change a few things. As I said before I think it's good for a pool vacation for 3 or 4 days maybe with the girlfriends but I don't know if I would consider it outside of that.
- Official Description (provided by the hotel):
- Cabo Azul Resort has a truly fresh look and feel, far superior to any Cabo San Lucas resorts. Our Cabo resort and spa stands out from the standard Cabo San Lucas resorts and hotel choices in the San Jose del Cabo area with Studio, 1-bedroom, 2-bedroom, and 3-bedroom luxury villas guaranteed to pamper your mind and soul. We truly provide the luxury vacation you've been dreaming of. From the abundance of luxurious amenities to the thoughtful interior design choices, Cabo Azul Resort has labored over even the smallest of details to ensure an exceptional experience with every visit to our Cabo resort's ocean side paradise. Don't settle for anything less than the best at other Cabo resorts, find the perfect vacation at Cabo Azul Resort. ... more less
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- Also Known As:
- Cabo Azul Hotel San Jose Del Cabo
- Hotel Cabo Azul
- Cabo Azul Resort Spa
- Cabo Azul Resort Los Cabos/San Jose Del Cabo