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Hyatt Ziva Los Cabos
Ranked #9 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed June 19, 2014

We just returned today from our stay at Ziva. My wife and I took our 2 sons for their respective college and high school graduation gift. We had a great experience at this hotel and were very pleased with the friendly and "eager to please" staff. From the airport transportation to the pool staff, this resort made it easy to like. We chose a premium package and Martha provided that premium professional touch that helps you see the value in the upgrade. Isela, at the activity and excursion desk (?) was just the most pleasant person. She was so helpful and thorough with our excursion selection process. The pool activities were enough to keep you engaged but not so overbearing that you couldn't relax. The Banana Bar-tenders were the hardest working staff I think simply due to their popularity...tireless. If there's any criticism it would be in the restaurant availability. Clearly, more staff is needed for the number of venues they offer. The Martini Bar was a big hit! In summary...Great destination, great experience!

Room Tip: Building 2 was a good choice. 3rd floor offered unobstructed views of the pool and beach.
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  • Stayed: June 2014, traveled with family
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1  Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded June 21, 2014

Dear Guest,

It was our pleasure to play a part in making your vacation a unique experience.

Your perceptions with regards to our services help us to continue improving and achieve our goals, from the first to the last moment we have the commitment to create memorable experiences to all our guests. Thank you for mentioning Martha and Isela, they love to please our guests offering the best service in their respective areas.

Thank you for taking a moment to share the wonderful time that you had with us, we cannot wait to host you again.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,410 - 3,416 of 4,533 reviews

Reviewed June 19, 2014 via mobile

We stayed here 8 days / 7 nights and had a FANTASTIC time.

The property is beautiful, the rooms are very spacious and well kept. The beds are truly COMFORTABLE.

The food was amazing. They have six restaurants and we tried them ALL. The Italian TWICE. The antipasti table alone is worth eating there every night. And this is all-inclusive!

The two buffets have vast selection of items and are top notch as well.

The service was also great all around. Daniel at La Hacienda and then the Italian place was top notch. We stayed at La Hacienda until they closed and our kids fell asleep. Daniel simply arranged some chairs so our kids could keep sleeping while they kept cleaning the restaurant and let us talk until we could talk no more. Daniel is A1+.

The drinks are top quality. Better stuff that you can find in other all-inclusives. Johnny Walker black label and other well known top shelf brands.

We would return to Hyatt Ziva without flinching.

Stayed: June 2014
2  Thank Pearlander2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded June 21, 2014

Dear Guest,

On behalf all the Hyatt Ziva Associates we want to thank you for your kind comments.

Our Chefs have a real passion to satisfy all our guests’ tastes, they are always innovating with exquisite creations, it is pleasant to learn that you enjoy the quality of our restaurants.

Our staff is always attentive to our gests requirements, we love to make them feel like home and Daniel is a clearly example of our commitments, he is very thankful with your kind words, your comments are the best motivation.

We are looking forward to see you soon.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

We stayed here for 4 days this month. hotel was very nice, restaurants, pool and beach were great.

Most if not all the staff spoke English, and were excellent. Marco Villanueva was amazing he took take great care of us.

The best thing about this hotel is their pool, bar and restaurant staff.

The nightly shows were very entertaining.

  • Stayed: June 2014, traveled as a couple
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1  Thank pret38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded June 20, 2014

Dear Guest,

Thank you for taking a moment to write about your recent stay.

We are happy to learn that you had a wonderful time with us, many thanks for your kind comments regarding Marco performance, he is a clearly example that we love to make feel all our guests like home.

We are looking forward to see you soon.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014 via mobile

Amazing resort! Not a bad thing to say!! All restaurants were great and food was excellent. Each restaurant was different so the food was never the same. So many choices, in 5 nights we didn't even have a chance to try them all! Plenty of bars spread out across the resort so you are always convenient to a drink! Even so, the wait staff tries to make sure that you don't even need to leave your lounge chair if you want something to eat or drink. Enough entertainment to satisfy! Nightly music in multiple bars / lounge areas and each bar had a slightly different menu too! Rooms were perfect! We had a jr suite and for a free upgrade to a family suite. More room than we needed but two bathrooms (yeah that's right!) made it very convenient to not have to share and be able to get reedy at the same time. Wifi throughout the lobby and pool areas was good. Pools were clean and so large that they were never too busy. We stayed at the quieter adult pool area mostly but even the main pools were not too rowdy and the mix of ages from younger children, 20's and 30+ crowd was pretty even. Overall, amazing and recommend. I can't wait to come back!

  • Stayed: June 2014
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1  Thank John2982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded June 20, 2014

Dear Guest,

There are no words to express our appreciation for your preference and the time you took to share your kind comments.

The main goal of Hyatt Ziva Los Cabos is to exceed all our guest expectations with the best quality and services, we enjoy making feel all our guests like royalty, our staff is always providing their services with the best attitude and a sincere smile.

It is pleasant to learn that you enjoyed your suite and the variety of restaurants and bars that we have all over the Resort.

We are looking forward to host you again.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

Beautiful property and hotel! Excellent food and drinks! Wonderful customer service! We will definitely be back!!!
Didn't bring the kids this time but noticed it was VERY family friendly yet romantic for us with no kids. Next time we will bring kids!!

  • Stayed: June 2014
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Thank Klstevensonsc12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded June 20, 2014

Dear Guest,

We enjoy reading about the things that you enjoyed the most,

Los Cabos offers a wide variety of beautiful sceneries an activities for all ages, you can enjoy for a walk on the beach or the most extreme tours, we are happy learning that your stay with us was as you planned.

I am sure the next time will be even better, we love to pamper the little ones in our kids club and water park specially created for them.

We are looking forward to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

I stayed 4 night 5 days. Hyatt ziva is very quite and clean hotel. staff works very hard to work to keep clean condition. I think end of may to beginning of June is very low season so i couldn't see lots of people. hotel staff was nice especially zitlali who works swim bar. she was always smiling. Also alberto who works buffet restaurant is awesome. Everything i was happy to stay hyatt ziva except night life. they don't have much fun.if you want to fun night life you have to choose other hotel.

  • Stayed: June 2014, traveled as a couple
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Thank Irene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded June 20, 2014

Dear Guest,

We truly value your comments and the time you took to write them.

Your perceptions with regards to our services help us to continue improving, during the nights we have a nightly show at the theater with professional dancers and singers, live music before and after the show, wine and tequila tasting some nights and of course you can enjoy our pianist and the Hyatt Band at the lobby bar.

We are pleased to know that you had a great time with us, thank you for mentioning Zitlali and Alberto, they are very thankful with your kind comments.

We hope to have another opportunity to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

Had a wonderful time at the Hyatt Ziva. Our first room was not what we had reserved but the staff had us changed within 15 minutes. This next room was perfect. Diana at the front desk was superb and very sweet. I had expressed safety concerns regarding having a 19 mth old on the 6th floor so when they changed our room, they gave us a ground floor room-2 rooms from the ocean. Beautiful ocean view and our front door opened directly to the children's pool and our back door was steps away from the large main pool. Their location for us couldn't have been better. Being an all-inclusive,I was expecting the food and drinks to be mediocre at best..boy was I wrong! The food was superb-almost anything you could possible desire. The drinks were the same. The soft spa-like music that was piped in all over the property-mornings and evenings- was very relaxing. At 12 noon the music changed and really got the afternoon started. Water aerobics in the infinity pool, volleyball in the main pool and lunch poolside. The staff was so warm and friendly..all were so attentive to our little one. Already planning a return trip with the whole family for next year. Thank you Ziva Hyatt for the most relaxing vacation in a very long time. See you next year!!!!

  • Stayed: June 2014, traveled with family
    • Value
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1  Thank Wendy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded June 20, 2014

Dear Guest,

Many thanks for taking a moment and share your comments, it was our pleasure to host you.

It is pleasant to learn that you and your family had a wonderful time and that we exceeded your expectations. We create comfortable atmospheres to please all our guests, we are delighted to learn that you had a relaxing and enjoyable time is our best motivation.

Thank you for the time you took to mention Diana, she will receive the proper recognition for her contribution to make your stay more pleasant.

We cannot wait to host you again.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo Malecon Sn Lote 5, Zona Hotelera, San Jose del Cabo 23405, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Jose del Cabo
#6 Family Hotel in San Jose del Cabo
#7 Romantic Hotel in San Jose del Cabo
#8 On the Beach Hotel in San Jose del Cabo
#8 Luxury Hotel in San Jose del Cabo
#9 Spa Hotel in San Jose del Cabo
Price Range: $278 - $1,016 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport. Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront. This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo

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