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“Beautiful resort”

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Hyatt Ziva Los Cabos
Ranked #9 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed April 21, 2014

We have gone to the Mayan Riviera and Puerto Vallarta many times but this was our first time in Cabos san Lucas. This resort topped all of the other places we have stayed. Staff are very pleasant and attentive.
Our stay was for 7 days only but there was plenty to do so that we could truly stay put and relax which is exactly what we wanted. In fact we only left the resort once for a sunset sailboat excursion out of Cabos.
The pools are large and clean with plenty of seating both in and out of the sun, the music is subdued and peaceful other than the music used for water aerobics one hour per day which even then was not obtrusive. The chairs on the beach are roped off from the public beach so that you are not bothered by people peddling their wares. There are plenty of comfortable seating areas inside and out, also firepits that they lit at night which was a real treat.
The whole resort is well maintained and exceptionally clean. Even the washrooms off the pool area are modern and cleaned regularly, far better than any others we've seen.
The beach is beautiful and again very clean, we walked 7 or 8 kilometers every morning and always felt safe.
The food is incredible and there are a number of bars (including a Martini bar and a sports bar) to suit your mood. We played pool on occassion while watching the Stanley Cup playoffs (after all.....we are Canadian and Canadians LOVE their hockey!) and used the well-appointed gym many times which was never that busy resulting in a really good workout.
My only complaint (and this may indeed prevent us from going back) is that there are many wonderful restaurants besides the usual buffet however they are SO loud you cannot enjoy a romantic dinner or pleasant conversation with new aquantances at all. We tried the Japanese one evening and left half way through our meal as a result of the noise level. Tried Italian the next night and left before we even opened the menus for the same reason. Most of the noise in the restaurants was the result of families with small (screaming) children. For a resort that has an adults only section in the complex I would suggest that there be set hours of seating in these restaurants for families, and specific hours (possibly later) for adults/couples so that ALL can enjoy the wonderful cuisine.

  • Stayed: April 2014, traveled as a couple
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3  Thank merrill c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded April 22, 2014

Dear Guest,

First of all we want to thank you for the time you took to write your comments.
We appreciate your suggestions, our main goal is to fulfill all our guest requirements and your feedback helps us to achieve it.

It is pleasant to learn that you had a great time and that you enjoy our services and the quality in all our facilities. In our fire pits you can enjoy for a relaxing moment contemplating the stars or making new friends and have a great conversation. We enjoy making feel all our guest like home.

We hope you give us another opportunity to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (4,178)
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3,272 - 3,278 of 4,178 reviews

Reviewed April 21, 2014

It was the first time for my husband and myself to go to Los Cabos Mexico We had an amazing time this was our best vacation yet. The staff is excellent we were treated like family and made some excellent friends while staying there. Our maid Teresa Perez was a sweetheart and took very good care of us.Monica Bautista our barmaid was an amazing person hard working friendly and we became fast friends she does a superb job. These gentlemen we met in the buffet Isidoo'o, Abraham, Efren Oliva, and Alberto were so polite and helpful they did an extremely great job everything was clean they help you after you filled your plates taking your plate back to table for you. These gentleman went out of their way to make sure you had everything you needed and more.My husband and i were treated like a king and Queen and we also became very good friends with these gentlemen and have to say we will miss all of these people very much. The hotel staff is friendly and very helpful the hotel was clean and well looked after. The shows we attended were also incredibly well done with amazing dancers and singers. I would recommend this hotel to anyone wishing to go ton Los Cabos and we too will return as we would like to come back to visit the many people we met that have now become some of our dear friends that we will truly miss until we see them once again. Shane and Cathy Ford

Room Tip: Oceanview was awesome!!!!!!!
  • Stayed: April 2014, traveled as a couple
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Thank sunflower F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded April 22, 2014

Dear Guest,

There are no words to express our appreciation for such beautiful compliments and the time you took to sharing them.

Creating memorable moments for all our guest is our main goal, we are happy that you had a wonderful time with us, many thanks for taking the time to mention all the staff that contributed to make your stay more than perfect and made you feel like royalty, we love to pamper all our guests. I will share this comment with all the associates, your kind words are our best motivation.

We cannot wait to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

My friends and I came to Ziva for a wedding and all enjoyed it. Those of us who were sloths loved soaking up the sun by the three pools, and the beach (although swimming in the ocean was a no go). The only disappointment was that the rooms had food for our enjoyment in our rooms and it was already stall or going bad. We broke open the saran wrap to show the food was "used" but it was not removed the next day. We ended up having to leave it outside, in the walkway, to get it out.

We loved the shower and the bathtub! Ahhh.... just what we needed after a hard day of working on our tans.

The pools were gorgeous, and the servers around the pool were amazingly attentive. There are three - the large one we began with in the morning, the "infinity" pool by the beach with the swim up bar where we moved to around noon, and the adult only pool in a courtyard between the towers where we moved to in the afternoon when the wind came up. While we didn't see the kiddie area, someone I spoke to with a child said it was fun.

There were two buffet dining rooms connected through the food service area and 1) an Italian restaurant (we didn't go to), 2) a French restaurant (delicious!), 3) a Japanese restaurant (get there early to get a seat at one of the two Teppanyaki areas), 4) a Spanish restautant (delicious ... note that the Spanish coffee costs $5 more), 6) a Steak House (we didn't go but there were comments about bottles with gruesome pickled piglets on display, and 7) a Seafood restaurant (supplied food for the wedding, and people were disappointed with the main course so no one we spoke to from our wedding group went to it for any additional meals). There was also a little taco shop by the large pool that allowed us to order lunch and snacks without leaving our suntanning job ... the guacamole was amazing.

Excusions - Most of us took taxis to San Jose and Cabo which were worthwhile. My roommate and I did a whale watching excursion (out of Cabo rather than San Jose so we could see the famous arches at the point) and saw humpbacks. If you go in the whalewatching season, do this! It was amazing. Others in the party did - horseback riding, ATVing, and deepsea fishing.

Room Tip: We got a room in the main building and it allowed us to be close to everything with a decent view ov...
  • Stayed: March 2014, traveled with friends
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2  Thank Marji1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded April 22, 2014

Dear Guest,

It was our pleasure to host you. We appreciate the time you took to write your comments.

It is great that you enjoy our beautiful pools and facilities. Our restaurants were created to provide all our guests the best experiences, you can enjoy from different tastes in the world in the same place and definitely the Teppanyaki show at the Japanese restaurant is something nobody should miss. Thank you for visiting our excursion desk, our sales representative will always suggest to all our guests the best activities for all ages.

We are delighted to learn that you had a great time with us and we hope to see you soon.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

Fantastic property. Helpful, pleasant staff, great restaurants and food, well made premium drinks. The all-inclusive concept reduced stress and eliminated being constantly "nickeled and dimed" for stuff, which made check out a breeze, one page 6 items for 5 days! Beautiful room, nice view of the ocean. Surf is very rough (you cannot swim directly in front of the hotel) and very loud, rattling our slider at night! Everyone takes dollars and tips were greatly appreciated but never "expected". Bring enough cash, small bills are very useful, be warned hotel ATM charges $25 US per transaction, OUCH! Short convenient flight from LA, new, clean airport, great overall vacation, we will be back!

  • Stayed: April 2014, traveled with family
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Review collected in partnership with this hotel
1  Thank MJD14850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded April 22, 2014

Dear Guest,

It was a pleasure to play a part in making your visit a great and unique experience, thank you for the time you took to write your comments.

Our staff is always attentive to all our guests requirements and they have the commitment to make them feel more than welcome, we are very grateful with your kind words and very happy to learn that you forgot about everything and enjoyed our facilities.

We are looking forward to see you soon.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

Really great property and provided a much-needed four-day retreat. Beach and pools were amazing and very comfortable rooms. It's all inclusive, which was pretty cool. Had a couple small staff snafus but overall pretty great. Two needs for improvement: No dance club at night, it just would have been nice. And getting something to eat late at night was a pain and room service was just too slow. 4/5 tho and I will come back.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank RenoTraveler777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded April 22, 2014

Dear Guest,

We enjoy reading about the wonderful time that you had during your recent visit with us, many thanks for taking a moment to share your comments.

Your suggestions are very important for us because they helps us to improve day by day. Walking along our beach besides enjoying the beautiful scenery is relaxing, we are glad that you enjoy this activity. We enjoy to pamper all our guest with our services.

We cannot wait to host you again.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

The resort is pristine and absolutely gorgeous. There are people constantly cleaning and maintaining the grounds. The all-inclusive aspect is great! You can constantly get bottled water, snacks, and great meals. All the service was fantastic, everyone was very polite and helpful. Very close to the airport! Would definitely stay here again!

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
1  Thank Jenna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded April 22, 2014

Dear Guest,

We would like to express our appreciation for your kind comments.

We are delighted to know that you enjoyed your time with us, creating memorable and unique moments is our main goal, it is great to learn that our facilities exceed your expectations, we enjoy to make feel all our guests like home.

Many thanks for taking a moment to write about our quality and services, we hope to see you soon.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

This was our second time visiting this resort. The first time was last Easter when it was still the Barcello Palace Deluxe. Things have only gotten better since the Hyatt Ziva now owns the property! We enjoyed the resort last year, but the Hyatt Ziva has made some positive changes. No longer do you have to make reservations for the a la carte restaurants which is fantastic. We had a party of 6 and a few times there were no wait times and a few times we had to wait 30 to 40 minutes at the busiest time of the evening so that's reasonable. We really enjoyed the steak house and the Teppanyaki Grill! The French and Italian were okay. The Breakfast and Dinner Buffets were fantastic! The Bar Service around the pool was pretty good; however, I wouldn't say that the Bar Tenders were overly friendly compared to some of the places we have visited; some didn't move very quickly either.... However, the Hyatt now has gentleman that walk around the pool all day to ensure that everything is going well and asking if anything is needed. Ricardo Palafox did a great job of this. He brought an umbrella if we needed and made sure we had the drinks we liked! The Hyatt now also has them coming around the pool once/day with a basket of treats to hand out. One day it was battered shrimp on a stick, there was frozen pineapple with coconut, fruit kebobs and ice cream. A nice touch they have added! It no longer is a big deal to get a towel. Towels are always laid out on the chairs and easy to get another one if needed. We really enjoyed some of the entertainment that was at the Lobby bar in the evenings; we just wish there was entertainment every night. The value of this resort is great; we've stayed at a couple of Secrets resorts as well as the El Dorado Royale and Seaside in the Mayan this is more economical; however in order to get the premium alcohol such as Grey Goose, Crown Royale, etc. you have to upgrade at the Hyatt to a Premium whereas in the other resorts we've stayed at it's included, but the cost of those resorts were more expensive. Overall a good experience!

  • Stayed: April 2014, traveled with friends
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1  Thank Sandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded April 21, 2014

Dear Guest,

On behalf the Hyatt Ziva Associates we want to thank you for your preference and kind comments.

It was a pleasure to host you for second time, your perceptions with regards to our services and improvements helps us to keep offering all our guests the best experiences. We are delighted to learn that you enjoyed the variety of our plates and the unique atmospheres en each of our restaurants. Many thanks for mentioning Ricardo Palafox, he is always attentive to all our guests making them feel like home.

We cannot wait to host you one more time.

Best Regards

Francisco J.Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo Malecon Sn Lote 5, Zona Hotelera, San Jose del Cabo 23405, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Jose del Cabo
#6 Family Hotel in San Jose del Cabo
#7 Romantic Hotel in San Jose del Cabo
#8 On the Beach Hotel in San Jose del Cabo
#8 Luxury Hotel in San Jose del Cabo
#9 Spa Hotel in San Jose del Cabo
Price Range: $311 - $756 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport. Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront. This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo

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