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“our stay at Huatt Zive, Cabos”

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Hyatt Ziva Los Cabos
Ranked #9 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed January 27, 2014

great experience! we had wonderful meals and a beautiful time at this resort! the staff was wonderful. we got a bottle of champaign and tequila in our room. and special in-room breakfast.
they also treated us to side by side massage in the spa one day. with the premier package you get unlimited free internet with your package.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with this hotel
1  Thank MashoufB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Manager at Hyatt Ziva Los Cabos, responded to this reviewResponded January 31, 2014

Thank you for your time and comments, you are more than welcome to come back and we would be honored hosting you again.

Best Regards,

The Management
Hyatt Ziva Los Cabos

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3,646 - 3,652 of 4,280 reviews

Reviewed January 27, 2014

First of all let me start off by saying that the resort is absolutely stunning! The grounds are kept immaculate and always, always clean! The fire pits were def. a highlight on our trip... I mean where else can you enjoy +30 during the day and sit back with a drink and in front of a fire at night? The food is like no other all inclusive i have ever stayed at, all of the a la carte were great- no complaints at all!
The only complaints we had were that the front desk staff seemed to all be on very different pages all the time. One would tell you something and when you talked to another agent they would tell you something completely different. We had an incident one night with a cleaner leaving our patio door unlocked after cleaning it ( we were on the ground level), which never did get dealt with even though we brought it up to management and security. We also upgraded our junior suite to a swim up premium room and with the paid upgrade our wristbands didn't get changed to reflect the premium change... another way the front desk agents were not on the same page!

All in all our stay was great, hopefully some of the 'kinks' get dealt with but that is to be expected when changing ownership

Room Tip: Originally had a junior suite but upgraded to a premium swin up room which was well worth the $$
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  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Abby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Manager at Hyatt Ziva Los Cabos, responded to this reviewResponded January 30, 2014

Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. We are working on the proper changes to enhance our service and we are making a complete renovation of our procedures and training in this particular area. Our staff is committed to give the best personalized service and our Rooms Division Manager, Claudia Rosas is making all efforts that these kinds of situations don’t occur again. Our Fire Pitts are one of the most demanded attractions and some of our guests reserve them together with desserts and Mexican flambéed coffee or just enjoys them with their whole family and some marshmallows and goes back home with a life time experience. Thank you very much.

Best Regards,

The Management
Hyatt Ziva Los Cabos

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Reviewed January 27, 2014

We enjoyed a quick 2 night getaway at the beautiful Hyatt Ziva Los Cabos. The resort was well maintained, and the staff was exceptionally friendly and willing to help in anyway. The food was pretty good, the French restaurant was our favorite, and don't miss the shrimp tacos at the poolside bar... they are incredible! It was probably low season so not crowded at all and it is quite a ways from the happening night life of Cabo San Lucas, but it is perfect for a low key relaxing vacation. We actually had great wifi service while there, the mini bar and champagne in our room were nice additions as well. We would definitely return and recommend it highly.

  • Stayed: January 2014
    • Value
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1  Thank flyn2CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Manager at Hyatt Ziva Los Cabos, responded to this reviewResponded January 30, 2014

It is great to read that you enjoyed your 2 night getaway with us, next time you decide to visit us, you can send us an e-mail in advance so we can also offer you our Romantic Dinners at the Beach. Our Head chef Angel Reyeros and his team prepare a delicious Lobster for these occasions.

Thank you for your comments and preference.

Best Regards,

The Management
Hyatt Ziva Los Cabos

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Reviewed January 26, 2014

If you would like to escape the ordinary and surround yourself with a wonderful resort then the Hyatt Ziva is the place for you. From the moment you check-in until you departure you are treated first class. The stunning resort is located beach front with amazing resort landscaping.
Your rooms are spacious,spotlessly clean, and have stunning views of the Sea of Cortez. Or if you prefer, book one of their many swim up deluxe rooms. The pool area has amazing comfortable lounging areas, that offers both sun and shaded areas.In the evening the pool area is lit up by amazing lights and there are fire pits that you can relax and enjoy a cocktail. The adult pool area is a huge bonus for total R&R for those peaceful lazy quiet days. The beach area is spotless and guest can relax in their very own beach bed. The dining experience is completely upscale with a choice six restaurants. The service at each restaurant is exceptional, and the presentation outstanding. If there was anything we wanted altered to our entree's the waiters were more than happy to assist. Each evening was truly a fabulous gourmet dining experience. We loved the martini bar, some of the best martini's in Mexico! Find true serenity at the Hyatt Ziva Spa,we enjoyed our afternoon being pampered by the amazing ladies at the spa..true bliss! We can't say enough about the quality of entertainment the evening performances were fantastic!! For those who love to explore and see the sights, the concierge will be more than happy to help you out. Both, Los Cabos and Cabo San Lucas are safe to enjoy and explore. Thursday evening is the Art Walk in town 10 mins away, the galleries and boutiques have something for everyone. It goes with out saying this truly was a wonderful vacation. Thank you to all the Hyatt Ziva staff, especially Juan & Monica at the pool, Hugo ( Concierge ) your care and outstanding customer service was greatly appreciated. And last but not least Mr Hernan Vanegas, the General Manager. Bravo, for making each of us truly feel like a guest in your hotel. Your reflection of excellences made our vacation a memory to remember. Looking forward to seeing all of you again.

Room Tip: Deluxe Junior Suites on the top floors of amazing views and are very quiet.
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  • Stayed: January 2014, traveled as a couple
    • Value
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5  Thank Terri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Manager at Hyatt Ziva Los Cabos, responded to this reviewResponded January 30, 2014

What else can I say? Thank you, thank you, thank you very much for your visit, your time and your lovely comments. Hope to see you back soon. Sincerely,

Best Regards,

The Management
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

Recently stayed her for a week with my wife. Will definitely be returning to this resort. Beautiful resort that is well maintained. Staff are very friendly and helpful and go out of their way to make you feel comfortable. Food was excellent and compared to other 4 and 5 stars we have stayed at this place wins hands down. Only down side we found was the buffets which can be hit and miss. Alcohol is premium brands and it didn't take long to get a drink anywhere. The rooms were beautiful And clean and we would recommend trying to get a room in building 3. Ideally floors 4 or higher. (Best views!!) Thanks to Jonathan for his awesome entertainment and outgoing personality! And to Armando at the pool! Best resort in Mexico we've stayed at so far

Stayed: January 2014, traveled as a couple
1  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Manager at Hyatt Ziva Los Cabos, responded to this reviewResponded January 30, 2014

We appreciate your time and your feedback. Every day we make changes in our buffet incorporating dishes and improving presentations based on the comments we receive. We are not perfect and we know it. But we take seriously all comments like this one to improve every day. Jonathan and Armando are taking part in our staff race for the most named employee of the year in Trip Advisor and they are making a great job getting the first place so far. Thanks again and hopefully seeing you again soon.

Best Regards,

The Management
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

Everything about the Hyatt Ziva was perfect - beautiful resort, wonderful staff, and delicious food. The resort grounds were absolutely spotless. We really enjoyed the martini bar and sitting at the fire pits at night. Can't wait to go back!!

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Monica V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Manager at Hyatt Ziva Los Cabos, responded to this reviewResponded January 30, 2014

Thank you so much for your time and your comments, we are happy to hear from you, See you soon!


Best Regards,

The Management
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014 via mobile

My husband and I stayed from Jan 18-26 and have nothing but great things to say about this resort . Sure , if you love complaining about things I'm sure you could find one or 2 things that could use improvement but when you are in a place like this you just set it aside. Food ranged from good to spectacular . The shrimp tacos by the pool were amazing . The Japanese tapanyaki was better than most Japanese places I've ever been to in Canada . Room service is a great option and they are quick . The service is impeccable . They are on top of everything . One day I felt like ice cream and the waiter went to another restaurant to get me some and brought it down to me . The martini bar makes a great chocolate martini !
This resort is not for the party animals , it's quiet and relaxing but definitely a 5 star !

Stayed: January 2014, traveled as a couple
3  Thank Sofiaohara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Manager at Hyatt Ziva Los Cabos, responded to this reviewResponded January 30, 2014

Thank you for your kind comments and let me mention that the chocolate martini is one of our favorite drinks in our Martini Bar
Those guests who prefer to party until dawn have the opportunity to go to multiple nightclubs that offers our destination and relax during the day enjoying the sun, sand and sea. Many thanks.

Best Regards,

The Management
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo Malecon Sn Lote 5, Zona Hotelera, San Jose del Cabo 23405, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Jose del Cabo
#6 Family Hotel in San Jose del Cabo
#7 Romantic Hotel in San Jose del Cabo
#8 Luxury Hotel in San Jose del Cabo
#8 On the Beach Hotel in San Jose del Cabo
#9 Spa Hotel in San Jose del Cabo
Price Range: $312 - $1,089 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport. Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront. This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo

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